Purchased new Philips OnSite and training pads Pros: Customer service (via phone and chat) was very responsive. Shipping was quick (less than 1 week for delivery). Discount code saved 30% on n... See more
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Very easy to order. Thank you for the rebate! It is going to the Alburnett Iowa Historical Society. My husband went into cardiac arrest and there was no AED to give him quicker access to lifesaving... See more
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Great customer service, pleasant and answered all my questions without the pushy sales pitch. I wanted an inexpensive aed to have in my vehicle. Their mystery aed absolutely fits the bill. Refurbished... See more
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Company details
Written by the company
AED.us is your home for all things related to Automated External Defibrillators, AED accessories, CPR/AED Training, and much more! With a combined industry experience of over 300 years, our team understands the value of providing our customers a long-term partnership. Our mission, our passion, our duty is to forge stronger links in the chain of survival. Contact us today!
Contact info
1001 Flagpole Court, 37027, Brentwood, United States
- 800-695-1209
- support@coromed.us
- aed.us
4.4
Excellent
702 reviews
Replied to 95% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Ordering online was quick and easy
Ordering online was quick and easy. Although shipping option was automatically added. Once I called customer service to have it changed the rep fixed the shipping from almost 100.00 to 0.00. She was amazing.
October 6, 2025
Reply from Coro Medical (AED.US)
Emily, thank you for the fantastic rating! We’re thrilled our team could get everything squared away promptly. If you ever need pads, batteries, or reminders for replacement dates, we’re here to help—just reach out anytime.
Not Happy
The product keeps being shipped to a bad address. I have not received the product once. I have called and been told that the correct address has been added, and the product will reship, but I have not received it once. I have one AED that is out of order until I receive new pads and only have one good one on site.
11/10/2025
I did finally receive 1 of 2 replacement pads for my AED machines. I paid for two and only received 1.
October 3, 2025
Reply from Coro Medical (AED.US)
Jason, I'm truly sorry for the frustration here! We’ve already placed a replacement order for you, and we’ll email the tracking number as soon as the carrier scans the package. If the original parcel turns up, you can refuse delivery, so it returns to us automatically. If you need anything else in the meantime, please reach out to our support team and we’ll help right away!
Reply from Coro Medical (AED.US)
Mark, we appreciate your kind words and support! It means a lot to our team to know we’re meeting your expectations. Thank you for choosing us!
I had to order AED pads as mine were…
I had to order AED pads as mine were expiring. Though there was a back order on them, I received them before my others expired. The ease of ordering was also excellent.
October 3, 2025
Reply from Coro Medical (AED.US)
Rodney, thank you so much for your positive feedback! We’re happy everything arrived in time and that your ordering experience was smooth. Your support means a lot to us!
Ordered online which was easy to do and…
Ordered online which was easy to do and package came in a timely manner.
October 23, 2025
Reply from Coro Medical (AED.US)
Debbie, we appreciate your positive feedback and are so glad everything went smoothly with your order! Thank you for choosing us — we look forward to helping again in the future.
Takes too long to get the merchandise
October 23, 2025
Reply from Coro Medical (AED.US)
Michele, we appreciate your feedback and apologize for the delay you experienced. Our team is continuously working to improve fulfillment times and provide faster delivery for all orders. Thank you for your patience and for giving us the opportunity to serve you.
I placed an order for batteries that had been bought locally.
I placed an order for batteries for my Zell AED Plus and the picture on the website matched the batteries in the unit, but when they arrived, they did not have the "blue ring" around them. They looked like the batteries we had bought locally. After calling them, they quickly said they were the same batterries we had bought and said to return them and gave us an RMA. Mr Favours was very nice and understanding. I will be ordering the next set from them in 5 years!!! Great company!!
October 23, 2025
Reply from Coro Medical (AED.US)
Garland, thank you for sharing your experience! We're glad Mr. Favours could assist and make the process easy. We appreciate your trust and look forward to helping again in the future!
I ordered the wrong infant pad
I ordered the wrong infant pad, have reached out to exchange and not heard back
September 30, 2025
Reply from Coro Medical (AED.US)
Joanne, we're sorry to hear about the mix-up and any delay in getting back to you. Our team has reached out and left a voicemail today to assist with your exchange right away. Please return our call at your earliest convenience so we can get this resolved for you as quickly as possible.
I wanted the product you were selling…
I wanted the product you were selling and distributing, however if there is a back order on the product you should darn clear that the customer understands that issue. I did not, ordered the device and learned later after purchase that there would be delayed. If I chose to order again I will have think about the urgent need and potential delays.
October 20, 2025
Reply from Coro Medical (AED.US)
Pete, thank you for sharing your feedback. A notice has since been added to our website to make backorder information clearer for future customers. I’m glad to see your order was successfully delivered yesterday, and we truly appreciate your patience throughout the process.
Unit was like new. 1 star deducted for poor communication.
I haven't received my AED unit yet. I received no email confirmation of my order and they didn't respond to my email. I sent it to 2 different addresses. I did not try calling them because since they charged my card I figured the order went through. I hope there aren't any issues because not sure of their support.
Update: After posting a 2 star review I got a call so I can attest that they will respond. The AED that I received was like new with new pads and batteries. My brother in law used to sell Zoll AEDs and ran mine through all the diagnostics and it passed everything. So I am moving my review to 4 stars from 2. If they had better communication I would have given them 5 stars.
October 19, 2025
Reply from Coro Medical (AED.US)
Douglas, thank you for bringing this to our attention. We’re glad we were able to connect with you via phone and get everything resolved. Your order is active, and confirmation details have been resent to your email. We appreciate your patience and the opportunity to make things right!
Thumbs Up on a Refurb Unit!
I was happy that I was able to get a unit so quickly. I was ordering a refurbed LifePak 1000 and at the time of order, it was out of stock. However, it arrived within two weeks! Great deal on a great product.
October 17, 2025
Reply from Coro Medical (AED.US)
Andrew, we’re so glad to hear everything worked out smoothly and that you’re pleased with your purchase! Thank you for choosing us and for taking the time to share your experience.
Reply from Coro Medical (AED.US)
We appreciate your positive feedback! We're glad you had a smooth experience and look forward to continuing to provide reliable service whenever you need us.
Reply from Coro Medical (AED.US)
Jeffrey, thank you so much for your positive feedback! We’re thrilled you had a great experience and truly appreciate your support.
Quick delivery!
Quick delivery!! Product came as ordered. I was pleasantly suprised that it also came with a lithium 9V battery. expiration date 7yrs from month of purchase. Fits a defibtech reviveR 100series perfectly and works great!
October 15, 2025
Reply from Coro Medical (AED.US)
We’re so glad to hear you’re happy with your order and that everything is working perfectly! We truly appreciate you taking the time to share your experience and for choosing us for your AED supplies.
Reply from Coro Medical (AED.US)
Trevor, we're thrilled to hear everything went smoothly with your order and truly appreciate you taking the time to share your feedback.
Reply from Coro Medical (AED.US)
Matthew, we're glad you're happy with your purchase! Thanks for taking the time to share your feedback and for choosing us.
The product was in stock
The product was in stock. The website is easy to navigate and use. The product arrived quickly.
October 13, 2025
Reply from Coro Medical (AED.US)
Valerie, we're so glad to hear you had a smooth experience ordering with us! Thank you for taking the time to share with us your feedback and for choosing us for your AED needs.
great service
The company reached out about part of my order and I had incorrectly ordered something, they fixed and refunded the difference before it was shipped out.
September 22, 2025
Reply from Coro Medical (AED.US)
Jamie, thank you so much for taking the time to share your experience! We're happy to hear everything was handled quickly and that your order was taken care of before it shipped. We truly appreciate your trust and look forward to serving you again.
Nice product exactly as advertised
Nice product exactly as advertised. Excellent service and item was packed well.
October 13, 2025
Reply from Coro Medical (AED.US)
Paul, we're so glad to hear you had a great experience! Your feedback means a lot to our team. Looking forward to serving you again in the future.
Good customer service
The replacement pads were easy to order and arrived quickly. I chatted with a rep virtually to find information about how to replace pads. It was very helpful.
October 9, 2025
Reply from Coro Medical (AED.US)
Tracy, thank you so much for sharing your experience! We're thrilled to hear everything went smoothly and that our team could make the process simple and stress-free for you.
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