I purchased a Brayden baby manikin from this company approximately nine months ago at a cost of just under £900. It has only been used on a small number of occasions for teaching, but after around... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
The items arrived on time and in good condition, however the costs rose because UPS estimate the import/carriage charges, I certainly did not expect an additonal charge of such a large amount. So Ser... See more
I was looking for a replacement battery for the defibrillator. I found this company's website and ordered the required battery because their website showed it as a stock item. However, the next day... See more
The item was ordered on 2nd December and my account was immediately debited, however the item was "not in stock" and I was not advised of this. It was only when I queried what was happening was I i... See more
Company replied
Company details
Written by the company
About AEDexpert | Medisol AEDexpert is the UK web shop for Medisol, a Dutch supplier of Automatic External Defibrillators (AEDs). Founder and CEO Pieter Joziasse, a former paramedic, founded Medisol in 2001 to supply AEDs, accessories and resuscitation manikins and equipment to anybody who needs them. Medisol has fast become Europe’s largest independent supplier and market leader in the sale of AEDs and resuscitation manikins and has won a Golden Gazelle award for the top 100 fastest growing companies in The Netherlands, every year since 2001! Our mission is to ensure everyone around the world has access to a defibrillator within 6 minutes! AEDexpert.co.uk was opened in 2012 for all UK customers, followed by AEDexpert.ie for Ireland, we now ship throughout the world, with thriving Arabic, European and International markets. All orders are shipped direct from our centrally located warehouse in Vlissingen. Our experience and professionalism ensure you of an excellent shopping experience and our friendly expert sales teams are always available to offer advice, answer questions and solve problems. At AEDexpert, you are not referred to a call centre, real people and dedicated employees will deal with all aspects of your transaction personally. Free delivery We offer free UPS tracked shipment, regardless of the size of your order! Export brokerage fees where applicable are not included.
Contact info
Mercuriusweg 12, 4382NC, Vlissingen, Netherlands
- +44 (0) 1223 790124
- info@aedexpert.co.uk
- aedexpert.co.uk
1.3
Bad
132 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I would definitely recommend AEDexpert
I would definitely recommend AEDexpert, the order was dealt with professionally and efficiently.
The only issue was the poor attitude and ability of the UPS driver. AEDexpert dealt with this effectively. Ultimately this should not reflect AEDexpert as it was an issue outside of their control.
Thank you for your help AEDexpert, we would definitely use you again.
September 25, 2018
Unprompted review
Reply from AEDexpert | Medisol
Thank you for your feedback, it is much appreciated. I am happy we were able to effectively deal with the problems with the delivery agent. We look forward to welcoming you back in the future.
customer service
despite english phone number based in netherlands
known faulty products but you still have to pay to ship to the netherlands- shocking service!
September 13, 2018
Unprompted review
Reply from AEDexpert | Medisol
Dear Rowena, We are sorry to hear that you are not happy with the terms of your manufacturers warranty and the resolution that we have offered you. As you have always been aware, we are based in The Netherlands and use an English telephone number to allow our customers to contact us at local rates. As you did not respond to the 2017 manufacturers recall notice for your AED, nor renew your AED service contract when it expired in 2016, your costs are not covered under the terms of the manufacturers warranty, this is clearly explained in the documents that accompanied your AED. In an attempt to help you, we have explained to you, that you can send your AED to us and we are happy to cover the costs of the repair, issue a brand new 5 year battery and return your AED to you free of charge. We look forward to receiving your AED, so that we can carry out the repair under the manufacturers warranty and return your AED to you as quickly as possible.
good customer service.
September 4, 2018
Unprompted review
Defib
Defib
Was expecting it to arrive same day as ordered before noon. Arrived following Monday.
August 10, 2018
Unprompted review
Reply from AEDexpert | Medisol
Thank you for your feedback, all feedback is much appreciated. We are sorry that you were not happy with the UPS delivery schedule. You placed your order online just before noon on the Friday, it was delivered on the Monday as UPS do not deliver at the weekends. It is clearly stated on our website that orders are dispatched UPS Standard delivery, which is 2-3 working days. It is not possible for us to offer same delivery and this is not mentioned or offered anywhere on our website. For any urgent orders, please contact us in advance to enable us the opportunity to discuss your delivery options with you.
Excellent service from ordering to…
Excellent service from ordering to delivery - couldn't ask for better service - I would strongly recommend AEDexpert
August 8, 2018
Unprompted review
Really fast delivery would order again
August 3, 2018
Unprompted review
defib pads ordered
excellent service, delivered to different address than my own with no problems
August 1, 2018
Unprompted review
Excellent fast delivery
Excellent fast delivery product (defib) AED looks fine and appears easy to use and is exactly as described Hope we never have to use it!
July 19, 2018
Unprompted review
Reply from AEDexpert | Medisol
Many thanks for taking the time to leave us a review. Hopefully you will never have to use your AED, but don't forget to contact us immediately if you do and we will replace your electrodes FREE and also send you another rescue kit, so you will be rescue-ready again for the future.
The company was excellent
The company was excellent. Kept me informed, replied promptly and were experts in AED's. UPS on the other hand were useless. They gave a date for delivery and never turned up, They then emailed to say they would deliver it the next day, but could not give any time - even Am or PM. We were in all day, they merely put a card through the door to say they tried to deliver it but never rang the door bell. We had to go to a shop in town the next day to collect it. So delivery took over three days and wasted a lot of our time.
July 9, 2018
Unprompted review
Reply from AEDexpert | Medisol
Many thanks for your lovely feedback. We are sorry that on this occasion UPS let you down, but glad that we, at least, were able to provide you with a successful and stress free service. We are at the end of the telephone if you ever need help or advice in the future.
Great delivery speedy with no problems
April 22, 2018
Unprompted review
Friendly helpfull staff
Friendly helpfull staff, good prices and good delivery time.
February 16, 2018
Unprompted review
Excellent service and good price
February 15, 2018
Unprompted review
Easy to order
Easy to place an order but the online chat can take some time to get a response from someone
February 2, 2018
Unprompted review
Reply from AEDexpert | Medisol
Many thanks Eric for leaving feedback for us. I am sorry that you felt that you had to wait a little longer than expected to receive a response from our online chat. Because we deal with our customers on a one-to-one personal basis, rather than a call-centre, it can be possible that our representative is on the telephone to another customer or on a rest-break from the desk, when an online chat arrives; in these rare circumstances, short delays in responding to online chat requests can occur. We hope that your next experience with us is more positive and we thank you for taking the time to provide your feedback.
Thanks for your service our purchase …
Thanks for your service our purchase arrived in two days and was exactly as ordered
December 7, 2017
Unprompted review
Reply from AEDexpert | Medisol
Many thanks for leaving a review on AED expert. We very much appreciate feedback from our customers and would welcome your comments as to how we could have helped you that little bit better, to gain the remaining star.
Excellent service
My order was delivered promptly and was just as described.
An excellent service. Many thanks.
November 2, 2017
Unprompted review
Good service arrived 4 days before …
Good service arrived 4 days before advised delivery date.
Great product.
October 22, 2017
Unprompted review
Recently purchased a Heartsine 360P …
Recently purchased a Heartsine 360P from AEDexpert after doing a lot of research on the Internet. We chose AEDexpert as they offered a package that was more than just the initial purchase and so will give our members confidence that our defibrillator will be looked after for years to come.
Telephone calls to UK sales office were answered quickly and the defibrillator was despatched and arrived in 2 days.
Excellent service and highly recommended.
September 21, 2017
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.