Aemon LtdReviews 

120
TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

Finally found a Sephora supplier in UK. Very promising online shop, impressive product selection for a such young beauty shop, nice and clean design. It was a pleasure to make already a second purchas... See more

Rated 5 out of 5 stars

I searched and searched for Sephora Cotton Flower Body wash and was delighted to discover it at last. My late mother-in-law was gifted some and I loved it but aghast once it was finished and I couldn'... See more

Rated 5 out of 5 stars

I wanted KVD lash liner and couldn't get it elswhere in the UK due to black Friday sales and covid restrictions for travelling. I found this site and it had what i wanted at a reasonable price. I go... See more

Rated 5 out of 5 stars

Excellent. Spent ages researching eye pencils as the expensive ones I normally buy all break when you sharpen so I came across Aemon and the Sephora brand. The website was excellent and descript... See more

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4.9

Excellent

TrustScore 5 out of 5

120 reviews

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4.9

All reviews

(120)

3 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The products are great quality and are…

The products are great quality and are legit, I bought from them some products before that I can’t find nowhere (in shades I couldn’t find) and that don’t ship to my location unfortunately:(, but they do so it is a huge plus.

September 5, 2025
Unprompted review
Rated 5 out of 5 stars

5⭐️company10

⭐️⭐️⭐️⭐️⭐️ company. Communication throughout was excellent,quality,choice and price of products all great. Highly recommend.
Thank you

April 10, 2025
Unprompted review
Rated 5 out of 5 stars

Absolutely brilliant service…

Absolutely brilliant service immediately after ordering and products arrived to my door within 3 days, with a little shiseido face cream sample too. Really lovely, thank you very much Aemon Shop, fantastic!
If only every company could be as professional and swift as you… 🙏🏼💕

March 7, 2024
Unprompted review
Rated 5 out of 5 stars

Great service

I received great service from this shop, my order was shipped out the same day, arrived very quickly (with RM 48hr postage) and was packaged perfectly to make sure the palette was not damaged in transit. They even included a free fragrance sample which was a nice bonus.

March 4, 2024
Unprompted review
Rated 5 out of 5 stars

Seamless service …

Items were dispatched really quickly and arrived perfectly packaged and as described. Transaction was armless from start to finish and I would 100% recommend buying from this site!

February 6, 2024
Unprompted review
Rated 5 out of 5 stars

Great value and great service

Managed to get hold of my night cream at an excellent price. Really quick delivery and lovely customer service. Would recommend. Very happy with my purchase.

September 11, 2023
Unprompted review
Rated 1 out of 5 stars

Vile customer service. Stay away

Seller sent the wrong item and then tried to convinced me that it's the same thing. I asked for return and then the barrage of insults and excuses started. They made it look like it's only one person company. They don't work 24/7 and then she was seriously ill and then the person that was supposed to generate return label decided to quit, and for stupid £9 I opened a paypal case, and on and on and on. Needless to say I'm still waiting for my return label and the refund. You may be lucky if you get exactly what you ordered, but good luck if something goes wrong. Stay away from this company.

March 7, 2023
Unprompted review
Aemon Ltd logo

Reply from Aemon Ltd

You received the ordered product but in a new packaging. Same contents, new package design - happens very often in this industry. But you claimed that you don't like this version, you want to return it, and demanded a return label. You sent your message on Saturday evening, past 6pm, when I don't usually work (how many companies do you know that work late Saturday evenings?) and I was also very ill at the time. Yet, I responded to your message, but then I had to get some rest as I was really unwell. But you were apparently expecting that I'll be responding promptly to your messages during night and day, 24/7. When you haven't received a reply to your second Saturday evening message, when I've been struggling with a high fewer, you made a lot of fuss about that on Sunday. The information about working days and hours is provided, so how can you claim that you haven't received an answer on time? But even thinking logically, how can you expect immediate responses on weekend evening/night? Then on Monday I was very sick, I've been in touch with GP and emergency services, that's why I wasn't available on this day. I sent you screenshots from my mobile on Tuesday showing phone calls to 111, trying to prove that I'm honest, and why I wasn't able to get back to you on Monday. On Tuesday, still feeling unwell, I had to ask the second director to generate you a return label because you kept raising new cases, one on OnBuy, and 2 more on PayPal. The order wasn't made on our official store but on OnBuy. You received your return label on Tuesday provided on both, OnBuy and PayPal, so why are you lying here that you haven't received it? So this is your 'humane' approach to a non-issue involving a stupid £9 item that you couldn't even wait for just few days to be resolved? It's a really sad assault on small companies and people working in such, where you still can speak to a human being, instead of an automated chat, or AI at best. But given this amount of abuse, harassment and aggression from customers, especially those not paying or paying very little, it's no wonder why online sector is replacing humans with automated tools.

Rated 5 out of 5 stars

Excellent personal service

Excellent personal service from this company. I was advised how to repair a discontinued eyeshadow which I had purchased and immediately dropped. I tried to reorder but was advised it had been their last one, and Monika explained how I could repair it. Subsequently she emailed me personally to say they had been able to obtain another one and gave me the link. I am ver pleased with the service from this company and their employees. Well done Aemon!

February 1, 2023
Unprompted review
Rated 5 out of 5 stars

Highly professional

Highly professional, kind and courteous seller. Great customer service. Very pleased with my items and my shopping experience with Aemon.
Many thanks!

August 21, 2022
Unprompted review

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