aerialandsatelliteexpress.co.uk Reviews 

1,348
•
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 68 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the staff are extremely polite, punctual, and efficient when handling installations and repairs. Consumers appreciate the prompt responses and smooth communication, noting that technical problems are resolved quickly and cleanly. Reviewers often share that engineers explain everything clearly and leave everything working perfectly. However, some reviewers were not happy with the pricing, mentioning that services were overly expensive compared to expectations. Some people also felt that the final charges were unexpectedly high after initial quotes were given. A few consumers noted that costs could be quite burdensome for simpler tasks.

What people talk about most

Service

Customers consistently note positive experiences with service, frequently praising punctual arrivals, prompt... See more

Staff

Clients share satisfaction on staff, frequently highlighting punctual arrivals, helpfulness, and professional... See more

Price

Customers had ambiguous experiences with price, as some reviewers reported very reasonable costs and... See more

Product

People report ambiguous experiences with product, noting it functions adequately and delivers a great picture... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Tim and his engineer, arrived when they said they would. They asked what I was looking to do, I explained that I wanted all the old cables removing from the property and to have 3 new arials insta... See more

Company replied

Rated 5 out of 5 stars

Due to bad interference on our television sets, we contacted Aerial Express. They replied immediately, saying that an engineer would call us the following morning, giving a time slot. The engineer ar... See more

Rated 5 out of 5 stars

Very efficient company. After I asked for a quote I got an almost immediate. phone call telling me an enineemn would contact me in the morning to arrange coming out to give an estimate. A very job was... See more

Rated 5 out of 5 stars

Young man was very friendly and proceeded to fully explain the solution to my ongoing problem of losing channels on my freesat. He proceeded to fix the problem in 5 minutes which amazed me but really... See more

Company replied


Company details

  1. Satellite Communication Service
  2. Gutter Cleaning Service
  3. Locksmith
  4. Security System Installer
  5. Telecommunications Engineer

Written by the company

Aerial & Satellite Express directly employ highly skilled Aerial & Satellite repairs services installers who are local to you. Because they are local, they are on hand to provide a broad range of digital television services usually within hours of your telephone call, and more importantly, have in-depth knowledge of your area and signals being received for services such as Freeview, Freesat, Sky or a range of satellite systems. WHY USE Aerial & Satellite Express ? > All Aerial & Satellite Express Installers Have Years of Experience > Local Installers, With Indepth Knowledge of Your Area > Full Public Liability Insurances & Our Aims > Quality Materials & Tools To Ensure The BEST Installation > Price Match – We Will Match Any Quote On A Like For Like Basis* > SAMEDAY SERVICE – Usually Within Hours Of You Initial Contact!!


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

1K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 16% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

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4.5

All reviews

(1,348)

68 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent Service

Due to bad interference on our television sets, we contacted Aerial Express. They replied immediately, saying that an engineer would call us the following morning, giving a time slot.
The engineer arrived on time. After finding the problem he set about doing everything necessary to get our televisions back to normal. He was excellent. Never stopping until he sure all was okay. Highly recommended!

April 29, 2026
Unprompted review
Rated 5 out of 5 stars

The engineer was polite and arrived…

The engineer was polite and arrived within the timeframe he provided.
CHecked system and also areas other aerial engineers missed, identified an issue and made sugegstions to rectify the issues. The rectifcations were expediated quicklky and the problem identified of one channel not receiving signal. Price was not excessive for the work

April 28, 2026
Unprompted review
Rated 5 out of 5 stars

Perfect televisions again.

We had Carlos looking into why our televisions were pixelating so much suddenly. He did a thorough job checking the tvs, in the loft and the aerial on the roof. He installed a new aerial, checked everything again and it’s now perfect. Thanks Carlos because now retired we watch more television and now we can again.

April 28, 2026
Unprompted review
Rated 5 out of 5 stars

Engineer professional and friendly

Engineer was a lovely chap. He was professional and explained what the issues were and how they were rectified. Considering the mayhem and mess the previous home owners left the wiring in the engineer was careful to rewire but professionally

April 28, 2026
Unprompted review
Rated 5 out of 5 stars

I had a problem with getting a signal…



I had a problem with getting a signal on the TV. Found this number. I was told that someone would be out today. 1 hour and 14 mins later I had a call to say to expect a visit within 10 mins. The expert had to fit a LNB attachment. Works perfectly 👌

April 17, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service. Engineer called ahead to let me know when to expect him and arrived on time. Was informative about what he was doing, what the problem was with my aerial and clear about what needed to be done and the cost involved. Engineer was friendly and polite. I now have perfect TV reception. Very happy, can't fault the service.

April 16, 2026
Unprompted review
Rated 5 out of 5 stars

Aerial removal

Alma arrived on time he was very friendly polite and professional.
He did a good job exactly what I needed done. Efficient fast service.
Would definitely recommend.

April 15, 2026
Unprompted review
Rated 5 out of 5 stars

Called in the morning and had a visit…

Called in the morning and had a visit same day with work done on new Ariel, everything was explained and went through the cost ( which was reasonable) really happy and would recommend the guys who came were fantastic, they worked while we had fork lightning and hail stones. Thank you

April 15, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service once again

Excellent service once again
Engineer came to my caravan to reset the signal due to heavy storms
Great work great picture very happy
Will definitely recommend to other caravan owners on the park

April 11, 2026
Unprompted review
Rated 5 out of 5 stars

Great service

Great service, arrived when agreed. Identified the problem and gave a quote for works before going ahead and fixing it. Work even has a years guarantee which is reassuring.

April 10, 2026
Unprompted review
Rated 5 out of 5 stars

Very efficient company

Very efficient company. After I asked for a quote I got an almost immediate. phone call telling me an enineemn would contact me in the morning to arrange coming out to give an estimate. A very job was done by a frendly and informative engineer. More expensive than I hoped for

March 30, 2026
Unprompted review
Rated 5 out of 5 stars

Brilliant service

The engineer turned up on time and kept me fully informed of what he was doing. He did a brilliant job & cleaned everything up when he was finished, everything working in order…..

March 30, 2026
Unprompted review
Rated 5 out of 5 stars

Aerial replacement

I called in the morning and the problem was logged and a engineer visited the same morning. Was kept aware of what the work required was and this was completed promptly.. very quick and through service, would definitely recommend.

March 30, 2026
Unprompted review
Rated 5 out of 5 stars

Very happy.

Great service. Engineer was professional and friendly and carried out work with no problems. Cleaned up after work was completed. Highly recommended.

March 30, 2026
Unprompted review

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