Aerless Reviews 363

TrustScore 4 out of 5

4.1

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Feedback: I just used the bags for the 1st time when I went for my holiday at the end of May & found the bags were superb. Really saved on the space. I recommended to my friend who was travelling... See more

Company replied

Rated 5 out of 5 stars

Customer service is excellent, and to make sure the product is really working I tried it and boom it is. The vacuum is so handy and the bag is made with a highly durable material. I’m happy with my pu... See more

Company replied

Rated 3 out of 5 stars

Good material but the vacuum did not suck them down very well. Used my regular vacuum to get them as condensed as possible. Also the package arrived damaged and one bag had a hole in it. I didn’... See more

Company replied

Rated 5 out of 5 stars

The bags were not going to arrive on time so the company was very kind and accommodating with how to handle the return. I do have one set of the bags that I love. Makes fitting everything in my sui... See more

Company replied


Contact info

You should know

4.1

Great

TrustScore 4 out of 5

363 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 41% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

Don’t be in a rush to receive. Express shipping is fake news.

I ordered with express shipping. It didn’t show up on time for my trip. Nonetheless I kept them and am using them now. I like the bags they work well. They look good and seem sturdy. The pump is strong and works well. However the pump turns on in my bag from time to time which is annoying.

December 13, 2025
Unprompted review
Aerless logo

Reply from Aerless

Thank you so much for your review!

We’re glad to hear you’re enjoying the bags and the pump overall. We’re also sorry about the delivery timing and the issue you mentioned — we really appreciate you sharing that feedback as it helps us improve.

Rated 1 out of 5 stars

Long shipping times and terrible return policy

I ordered from them in early December for a Christmas present and it two three weeks to arrive and ended up being late to give as a gift. Upon trying to return it, I was offered a nominal discount to keep the items instead of returning them, which I did not accept. After multiple emails, they finally sent me a shipping label, but at no time indicated that it would cost me $25 to return the items. They simply charged my credit card without my authorization. I can't speak to the quality of the products as I never used them, but their shipping times and return policy are awful and I would not recommend them for that reason.

January 16, 2026
Unprompted review
Aerless logo

Reply from Aerless

We’re truly sorry for the experience you had — especially with the delays and the confusion around the return process.

Your order has now been refunded, and we apologize for how this situation was handled. We appreciate your feedback and are using it to improve going forward.

Rated 1 out of 5 stars

Refund not received

I ordered this product before Christmas. I have not received it. I contacted them and was given a choice to have it resent or get a refund. I chose to have it resent. Per the emails that followed I did not order the vacuum piece and they were willing to send it for free as long as I left a review. I explained that I had not used the product and could not leave an honest review so I asked for my money back last week. I have not heard from them since nor have I received my money back nor have I received the product.

January 20, 2026
Unprompted review
Aerless logo

Reply from Aerless

We’re really sorry for the experience you’ve had — especially the delays and the lack of follow-up.

Your order has now been refunded, and we sincerely apologize for how this was handled. That’s not the level of service we aim to provide.

We appreciate you bringing this to our attention and are reviewing this internally to make sure situations like this are handled more clearly and promptly going forward.

Rated 4 out of 5 stars

Helpful for winter travel essentials

Very useful to pack bulky sweaters in my carry on! Easy to use and efficient.

December 30, 2025
Unprompted review
Aerless logo

Reply from Aerless

Thank you so much for your review!

We’re glad to hear the bags are helping with packing bulkier items — that’s exactly what they’re designed for.

Appreciate you sharing your experience!

Rated 5 out of 5 stars

Trip after Christmas

Trip after Christmas. We didn’t want to check any bags. I always take my pillow with me. Used the Aerless system and it really works to create space. Left room to bring home some shells & souvenirs from our trip.

December 25, 2025
Unprompted review
Aerless logo

Reply from Aerless

Thank you so much for your review!

We’re glad to hear the bags helped you travel light and still bring a few extras back home — that’s exactly what they’re designed for.

Appreciate you sharing your experience!

Rated 5 out of 5 stars

Upmarket packing cubes!!

These are great bags that you can pack and then suck out the air with a compact battery pump. They’re like upmarket packing cubes, except they’re not a cube they’re oblong but they’re a fab idea. The zip is quite stiff so you have to be prepared to give it a good pull but I guess it needs to be so that the air doesn’t escape! I ordered two sets by mistake so I got these at a reduced price in exchange for a review - good deal for me and hopefully for them too!

January 18, 2026
Unprompted review
Aerless logo

Reply from Aerless

Thanks so much for your review!

We’re really glad to hear you’re enjoying the bags and appreciate your feedback as well. It means a lot that you took the time to share your experience.

Rated 1 out of 5 stars

I am trying to return the packing bags……

I am trying to return the packing bags… I have requested a return label three times and keep getting the runaround! I would never buy from this company again! Terrible customer service!

January 16, 2026
Unprompted review
Aerless logo

Reply from Aerless

We’re really sorry for the frustration you experienced — that’s not the level of service we aim to provide.

Your order has now been refunded, and we sincerely apologize for how this was handled. We’re reviewing this internally to make sure situations like this are resolved more clearly and quickly moving forward.

Rated 1 out of 5 stars

Don't even think you'll get this soon.

I ordered this on Jan 6th.bbthey say express shipping on their website. I contacted them on Jan 13th because my tracking # was not working. They did respond and told me me it shipped and that it normally takes 7-10 days. Today is the 10th day. I called shipping carrier and they have no record of this shipping. I asked for a refund since it clearly isn't coming

January 6, 2026
Unprompted review
Aerless logo

Reply from Aerless

We’re really sorry for the confusion and frustration around your order — especially with the tracking and delays.

This is not the experience we aim to provide. We’d like to look into this for you right away and make sure it’s properly resolved.

Please reach out to us at support@aerless.com
with your order details (or reply to your original email), and we’ll prioritize your case.

Rated 5 out of 5 stars

Customer service has been very helpful…

Customer service has been very helpful for ordering issue I had from a Christmas gift. I was given a free pump as a result which was not expected but well appreciated. Thank you so much Aerless

January 16, 2026
Unprompted review
Aerless logo

Reply from Aerless

Thank you so much for your review!

We’re really glad we could help resolve things for you and appreciate you taking the time to share your experience.

Rated 5 out of 5 stars

I have full trust in this product

I have full trust in this product. After years of travel abroad, and countless failed packing cubes, I finally found this solution. The first night, I packed it full with clothes and left it to see if it would withstand time. It has been four days and it's still completely flat. This is definitely the product you are looking for, do not hesitate! The pump is perfect too; and the smallest one I have used.

January 11, 2026
Unprompted review
Aerless logo

Reply from Aerless

Thank you so much for your review!

We’re really glad to hear the bags have lived up to your expectations and held up over time — that’s exactly what we aim for. Appreciate you taking the time to share your experience!

Rated 5 out of 5 stars

This product is a game changer for…travelling

This product is a game changer for travel. I packed 8 shirts into the package and used the air pump to remove the air making the package much smaller and fitting in my suitcase better.

After several hours of travel by airplane and car to my destination I did not open the air bac immediately but the next day. The shirts were perfect and without much ironing just hung up with hangers. Worth the cost and it really lives up to its hype. Cheers and Thank You. Stephen Johnson traveller

December 14, 2025
Unprompted review
Aerless logo

Reply from Aerless

Thank you much for your review, Stephen!

We’re really glad to hear the bags made a difference for your travels and held up well throughout your journey. It means a lot to know they lived up to your expectations.

Appreciate you taking the time to share your experience!

Rated 5 out of 5 stars

Worth waiting for!

There were some glitches with the shipping company but Aerless was great about replacing the missing shipment, and I'm very glad I stuck with them for the order. The bags are of superior quality and, unlike those klunky plastic bags that won't stay sealed, these zippers are meant to hold tight, and the bags are flexible! I'm looking forward to using these for a trip to Europe, and for keeping my dirty clothes separate from the clean along the way.

January 13, 2026
Unprompted review
Aerless logo

Reply from Aerless

Thank you so much for your review!

We’re really glad we could resolve the issue for you and that you’re happy with the quality of the bags. Appreciate you taking the time to share your experience!

Rated 5 out of 5 stars

These bags are made of great material…

These bags are made of great material and the zipper (although very hard at first) is really sturdy.
I have not traveled with them yet but doing a test run I think they will be very helpful.
Watch what you are ordering. The number of vacuums does not necessarily match the number of bags.

December 29, 2025
Unprompted review
Aerless logo

Reply from Aerless

Thank you so much for your review!

We really appreciate your feedback and are glad to hear your first impressions are positive. We’ll also take your note into account as we continue improving the experience.

Rated 4 out of 5 stars

Decent Product.

I ordered pack of four with “express shipping”, took ten days to get here but that was my only issue. Product arrived well packed with all components, each bag came in its own storage bag. Tested all the bags and they all worked with no leaks or zipper issues. After reading some of the reviews I thought I’d stiffed myself, but it turned out to be a success story. I would’ve given 5 stars but the shipping they promised wasn’t accurate.

January 8, 2026
Unprompted review
Aerless logo

Reply from Aerless

Thank you so much for your review!

We’re really glad to hear everything worked well and that you’re happy with the product. We also appreciate your feedback on the shipping — we’re working on improving that experience moving forward.

Thanks again for sharing your thoughts!

Rated 5 out of 5 stars

Bought aerles and am really pleased

Bought aerles and am really pleased
Had a small issue and the promptly took care of the problem.

January 8, 2026
Unprompted review
Aerless logo

Reply from Aerless

Thank you so much for your review!

We’re really glad to hear you’re pleased with the product and that our team could help resolve the issue quickly. Appreciate you sharing your experience!

Rated 5 out of 5 stars

Excellent costumer service!

Excellent costumer service!
They reply very fast and solve anything.

January 8, 2026
Unprompted review
Aerless logo

Reply from Aerless

Thank you so much for your review!

We really appreciate your kind words — glad to hear our team could help quickly.

Rated 1 out of 5 stars

Poor quality. Worse service

I ordered a 4-pack of vacuum bags with the included pump from Aerless.com. The order also came with a free bag tag and advertised free shipping. My total was $120.00.
While I can’t say the product arrived damaged, I am very disappointed with the performance. The compression is very weak and does not work as advertised. The bags do not compress impressively at all, and they barely reduce volume compared to what’s shown on the website. For the price, I expected much better results.
Because the product didn’t meet my expectations, I tried to return it. Despite the website claiming “hassle-free returns,” that has not been my experience at all. I’ve been going back and forth with customer service for three days, and they required photos before even considering the return. I am now waiting for them to approve it, and I’ve been told I will have to pay return shipping myself, even though shipping was advertised as free and the return policy sounds simple on the site.
This process has been frustrating and misleading. A hassle-free return should not require multiple days of emails, photos, and prepaid shipping just to get a refund.
Overall, I’m disappointed with both the product quality and the return process, especially given the high price.

January 7, 2026
Unprompted review
Rated 5 out of 5 stars

Travelers packing solution

Since we have retired, we are traveling 4 to 6 times during the year and we use vacuum bags. Quality vacuum storage bags have been hard to find till now. We bought the Aerless 4 bundle, a great deal; they are a sturdy product, easy to use,, long lasting with a lifetime warranty. They pack up well, leaving more suitcase room. I highly recommend these.

December 30, 2025
Unprompted review
Rated 5 out of 5 stars

Great product for travel

Excellent delivery & customer service. Have just finished packing for my trip and I am extremely impressed with the system. The quality of the bags and how well the pump work was excellent. Much better than the plastic vacuum bags that are manual. I need to see how well they stand up to use but so far these are definitely a 5-Star product.

January 7, 2026
Unprompted review
Aerless logo

Reply from Aerless

Thank you so much for your review!

We’re really glad to hear you’re impressed so far and appreciate you taking the time to share your experience. Hope the bags serve you well on your trip!

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look