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Review summary

Created with AI, based on recent reviews

Looking at 143 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the staff's professionalism, helpfulness, and dedication, often going above and beyond to assist with various requests, including sourcing hard-to-find products. People consistently praise the quick response times and the exceptional customer service, making interactions smooth and efficient. The service provided is often described as excellent, with consumers noting the ease of their overall experience and the high quality of products. However, some customers also noted an instance where incorrect products were sent, and the company was unwilling to facilitate a return, leading to dissatisfaction.

What people talk about most

Staff

Users describe positive interactions with staff. Customers consistently praise the professionalism,... See more

Response time

Reviewers highlight positive aspects of response time. Customers consistently praise the swiftness and... See more

Customer service

Clients share positive opinions on customer service, consistently highlighting professionalism, helpfulness,... See more

Service

People report positive experiences with service. Customers consistently praise the professionalism,... See more

Product

Customers consistently note positive experiences with product, especially regarding the availability of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Anytime that I have reached out to Aerobase for sourcing and pricing on products, Conor is always quick to respond. Conor goes above and beyond -- even when I send him oddball requests. He has always... See more

Rated 5 out of 5 stars

Great customer service from Matt Williams! I reached out requesting a quote for a hard-to-find part, and while many others simply ignored my inquiry, Matt took the time to respond personally - even th... See more

Rated 5 out of 5 stars

We have been dealing with AeroBase group for up to 8 years. They are very diverse in terms of inventory and product base. But you need a 'soldier or pilot' to get things going professionally and not... See more

Rated 5 out of 5 stars

I have been working with Brandon Adams and he has been so helpful! His responses are immediate and his professionalism is above and beyond! When I get an email response from him, I'm always put at e... See more


Company details


Contact info

4.9

Excellent

TrustScore 5 out of 5

380 reviews

5-star
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1-star

Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

(( MVP ))

Brandon Adams has always been extremely professional, responsive, and accurate in quick turn around quotes which I greatly appreciate. The consistency in customer service provided is refreshing and something I can always count on, thank you!

January 16, 2026
Unprompted review
Rated 5 out of 5 stars

Put in a RFQ last night before leaving…

Put in a RFQ last night before leaving the office. Was pleased to find that Dillon had already responded when I opened my mail this AM. Was greatly impressed with the response time. You feel like somebody actually cares. A nice feeling to say the least.

January 15, 2026
Unprompted review
Rated 5 out of 5 stars

Quality Service, Competitive Prices

I've been working with Jen Abramson for several months now, and she's always been great to work with. She returns my quotes very quickly, the prices are very competitive, and she always thoroughly and professionally answers any questions that I have. I'd recommend her to anyone. Thanks again, Jen!

January 15, 2026
Unprompted review
Rated 4 out of 5 stars

Mr. Robinson…

This is my first time dealing with the company, but Mr. Robinson very helpful in a professional way. He seems knowledgeable about parts and knows how to do his job well.

January 14, 2026
Unprompted review
Rated 5 out of 5 stars

Thanks to Marc

This is YUNA from Defenion. 'Marc' was incredibly kind and supportive to us, and because of the genuine help he provided, we felt it was only right to give something back by leaving a positive review. He went above and beyond to assist me, and his support made everything much smoother and easier. His level of professionalism and dedication truly stood out, and he delivered outstanding, genuinely impressive customer service. I truly appreciate his help !!!!

January 9, 2026
Unprompted review
Rated 5 out of 5 stars

Great communication / Service

I requested a quote late afternoon and when i come back to work the next day i have a quote ready in my email, Mr K Audette was very Efficient and the quote attached was had all the information i needed, We will be ordering from them. great service.

January 7, 2026
Unprompted review
Rated 5 out of 5 stars

Ron H

Ron H. has been extremely helpful with quotes for us. Prompt and professional

January 6, 2026
Unprompted review
Rated 5 out of 5 stars

A very good company

A very good company. Always available, always makes good offers, and the service and product quality are excellent. I'd especially like to mention manager Alex Dockter; she's always ready to help, recommend, advise, and help you make the right choice. She responds promptly and is always friendly.

November 3, 2025
Unprompted review
Rated 5 out of 5 stars

Our rep

Our rep, Matt Martin, is awesome! He's very responsive and always a pleasure to deal with. He's a keeper :)

December 31, 2025
Unprompted review

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