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Review summary

Created with AI, based on recent reviews

Looking at 143 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the staff's professionalism, helpfulness, and dedication, often going above and beyond to assist with various requests, including sourcing hard-to-find products. People consistently praise the quick response times and the exceptional customer service, making interactions smooth and efficient. The service provided is often described as excellent, with consumers noting the ease of their overall experience and the high quality of products. However, some customers also noted an instance where incorrect products were sent, and the company was unwilling to facilitate a return, leading to dissatisfaction.

What people talk about most

Staff

Users describe positive interactions with staff. Customers consistently praise the professionalism,... See more

Response time

Reviewers highlight positive aspects of response time. Customers consistently praise the swiftness and... See more

Customer service

Clients share positive opinions on customer service, consistently highlighting professionalism, helpfulness,... See more

Service

People report positive experiences with service. Customers consistently praise the professionalism,... See more

Product

Customers consistently note positive experiences with product, especially regarding the availability of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Anytime that I have reached out to Aerobase for sourcing and pricing on products, Conor is always quick to respond. Conor goes above and beyond -- even when I send him oddball requests. He has always... See more

Rated 5 out of 5 stars

Great customer service from Matt Williams! I reached out requesting a quote for a hard-to-find part, and while many others simply ignored my inquiry, Matt took the time to respond personally - even th... See more

Rated 5 out of 5 stars

We have been dealing with AeroBase group for up to 8 years. They are very diverse in terms of inventory and product base. But you need a 'soldier or pilot' to get things going professionally and not... See more

Rated 5 out of 5 stars

I have been working with Brandon Adams and he has been so helpful! His responses are immediate and his professionalism is above and beyond! When I get an email response from him, I'm always put at e... See more


Company details


Contact info

4.9

Excellent

TrustScore 5 out of 5

380 reviews

5-star
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1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

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Rated 5 out of 5 stars

Alex Dockter

Working with Alex Dockter makes the entire process so easy to get through. Alex is quick to respond to RFQ's and she follows up.

December 1, 2025
Unprompted review
Rated 5 out of 5 stars

Darren Rodney Customer Service

Darren Rodney has been instrumental in helping Altitude Aerospace meet our customer’s schedule. He is exceptionally responsive with requests for quotes, which allows our team to pivot quickly when priorities shift. Proactively—and without being prompted—Darren also offers expediting options when delivery dates are at risk of falling short of customer requirements. His reliability, responsiveness, and solution-oriented approach have made him a valued partner in supporting our program success.

December 23, 2025
Unprompted review
Rated 5 out of 5 stars

Helping hand

It's always a pleasure to work with Ron Canniff whenever I'm looking for a parts. He is very knowledgeable about the items trying to find.

December 23, 2024
Unprompted review
Rated 5 out of 5 stars

Great Service

Brandon Adams was very helpful in providing me with information that I needed. Looking forward to working with this company in the future.

December 22, 2025
Unprompted review
Rated 5 out of 5 stars

Thanks Ron!

Ronald Canniff is always very prompt and accommodating. Thanks for your help this year Ron!

December 18, 2025
Unprompted review
Rated 4 out of 5 stars

RFQ# 251202 for NAS703-16UC9 wire

I sent a request for quote out of the blue to Aerobasegroup and received a response in a couple hours. The info was helpful although I am requesting some clarification on a minor detail. Thank you to Jen Abramson for the assistance.

December 16, 2025
Unprompted review
Rated 5 out of 5 stars

Conor was easy to work with

Conor was great to work with. He was very responsive with excellent with follow up. Highly recommend AerobaseGroup for good service and nice pricing. Plus, the part we were looking for was a challenge to find so will go back in the future for obsolete as well as newer electronic needs.

December 9, 2025
Unprompted review
Rated 5 out of 5 stars

Old Stock NSN Available

I needed a part for testing and it was an older part that not many people could find. The manufacturer wanted $4k to make one. Matt Williams helped me by finding multiple in stock and getting two shipped to me expeditiously.

November 18, 2025
Unprompted review
Rated 4 out of 5 stars

Rapid response

I requested a quote from Aerobase on the National Stock Number, and Marc Martinez responded within 2 hours. Thank you, Marc!

December 10, 2025
Unprompted review

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