Аэрофлот Reviews 115

5 years ago, I would have given it 5 stars, but now the staff is rude and treats people with children badly. Prams used to be brought to the plane exit, but now they are only given out when the luggage is being checked out.

The best airlines at Europe
Flying to USA, on Europe - everytime comfort, polite suart, clean saloon.
Recommend!

Like many other reviewers I have been defrauded of my money. I purchased a gift certificate which I never used, and after the expiration date it was supposed to be refunded (as per their T&Cs). I contacted them and they responded that the refund was made, however, I never received my money back. After several follow ups and reminders, I am now told I must provide them with a Russian bank account to receive my refund. Absolutely atrocious.

THE MOST IRRESPONSIBLE AND HORRYFYING AIRLINE EVER!
Horribly terrible customer service.
I got delay 3 days in Moscow, with origin departure from Zurich, and final destination to Ho Chi Minh City.

The plane in Zurich had some technical issues and was delayed for 11 hours. And of course, it made me missed my connecting flight in Moscow.

They made me wait for 3 days in Moscow, lied to me that they were looking for a new connecting flight for me. But little did I know, every 3 days there would be 1 direct flight to my city.

So they basically knew that information from the beginning, but just tried to lie to me.
The airport wifi was super lagging, so I wasn't able to call my family nor check anything online.

They supposed to find me a hotel to stay over, but continued said that I could not go outside of the airport because I had no Russian visa.

I had to sleep sitting up on the chair for 2 or 3 hours per day, then continued to deal with them. Toilet was dirty, no drinking water, unable to buy anything as they did not allow to pay in USD nor EUR nor CHF??!!

I finally decided to fly to Bangkok, which was the most nearest departure time at that time. They made me sign on the paper that I agreed by myself to change my final destination, and was responsible by myself for buying another ticket from Bangkok to Ho Chi Minh.

I was super exhausted after 3 days laying over in the old cramped airport, and just wanted to be home asap as it was Christmas time.

I tried to get the compensation, but all they did was awared me 500 miles (which can't redeem anything, even domestic flight). NO REPLY AND 10000% IRRESPONSIBLE AIRLINE. AEROFLOT IS LYING AIRLINE, NOT FLYING.

They invade a peaceful country and charge us 150 euros for cancelling the tickets which we cannot use anyway as THEY are banned from flying!!!!!

The most horrific customer service ever..
Lies, lies, lies and lies..

Never again Aeroflot !!

Read the whole story on Tripadvisor "The most HORRIFIC experience ever"

Shame on you Aeroflot.

Tickets are a bit expensive but it's compensated by possibility of picking more convenient time as multiple flights are available during the day. No hassle with luggage usual to low-costers flights. Seated me into business class instead of economy for free once.

Not cheap but great service. Used a lot.

Flight go and back CDG-HKT business class for 2 passengers cancelled in october 2020
Refund requested in time still in stand by

One of the best company. Never changed schedule, very good service. I use Aeroflot very often

Never had problem with Aeroflot, I have been contacted in advance if there was a problem with a flight and get all help I needed.

Never cares to give refund. No notice. No news. Nothing. Yet, keeps on advertising as the best airlines... How can we buy new tickets from you when you already took our money on cancelled flights?

I have been waiting for a refund for my canceled flight for months! I am still fighting cause Aeroflot is trying to cheat me:
1st they told me I have to apply for a voucher, not a refund
2nd they told me I wasn't able to ask for a refund cause an agency had to do it
Now they tell me I have to apply for a refund in another country..
I discussed it with several consumer organizations and all that is fake - don't believe anything they tell you. You have the right to get a refund!! I know all their customers are in the same situation.
DON'T BOOK ANY FLIGHT WITH THEM!!

Continue to argue for a refund. My flights were cancelled in April and was originally told to wait 3 months for a refund. Now they say I can't have a refund. They have taken my money and not given me a product which is a breach of contract and breach of my statutory rights. I am now seeking my money back through the courts because they have broken international law. I do not understand how they can think it is acceptable to take my money and not give me anything in return.

As per "EC Regulation 261/2004" they have to issue full refund for cancelled flights .No refund after more than 7 months!!! - Everytime I called the customer service they said my refund is coming but now they're saying it's not and got an automatic email saying they give a voucher instead which should be used until december 2020!!!!! Horrible experience ! Avoid these at all costs.

They're refusing a refund for cancelled flights in breach of EC Regulation 261/2004 - they've said a refund is coming but now they're saying it's not. Can't get in touch, can't get a refund, their feedback forms don't work. I can't understand how they're allowed to operate as they've effectively stolen money. It takes seconds to process a sale, a refund should be just as quick. Avoid these at all costs.

I've been calling them in March when the flights got cancelled and was redirected all the time. Then I had to wait for an email reply until June!!!! Which stated that I just won't get my money back (automated).
I have literally waited months and then i get an automated email?!?!
I've sent other emails and tried to call but nothing.
This was a flight from Germany to South Korea btw. It wasn't cheap and I'm a student it took me ages to save up.

Even worse than expected when handling the COVID situation... we're all good during the good times, but forcing me to a voucher that I can only take by the end of the year (if someone doesn't read the news; that means before the vaccine is there and probably during the Winter rush; think twice before booking)

Enjoy that money: if you dodge this crisis (hopefully not), you won't see another penny from me

They just ripoff money for cancelled flights. Their still not return anything already two months after refund request!!!

Couple days ago I read a terrible story about transportation of the dog. The dog was flying as it should be in luggage compartment, and after landing all box where dog was sitting was covered inside by blood and dirt. Dog face was injured. Representatives of the airport said that it is not their problem, and it is need to contact to representatives of airlines. Representatives of airlines said to write a complaint, plus to it dog mistress write a statement to police. This situation is ugly, and not the first with this company.