Aeroflux Reviews 

Bought the 3-in-1 learning tower for my son. Specifically wanted one which was multi functional as our kitchen is too small for it to remain in there at all times, so the item I ordered was perfect as it could be converted to a table and chair with the added bonus of a blackboard for drawing etc.

Bought before Christmas, was a last minute but and wasn't fussed for it arriving before Christmas but this was guaranteed when I ordered. Few days later received an email to say there would be a delay with delivery as there had been an unexpected courier shutdown, this was fine with me and was pleased they communicated the delay.

However, a week in to January and I had received no further communication so I emailed and received a very prompt reply to say the parcel was on its way and would be with me soon, and that they would monitor the shipment and keep me posted. I received no updates from them.

Almost 2 weeks later I finally received the item, only to discover that it wasn't even the correct item. I emailed again to complain but at this point I had found these reviews on trust pilot so my expectations of getting anything sorted were low.
To my surprise they did reply 3 days later to say the item I ordered was out of stock and instead of causing further delay they sent this one which was "upgraded version with enhanced features and a higher value" according to them. The item I received was not multi functional for a start! They offered me a 20% refund, I refused, they then offered a 35% refund, which I also refused. They have given me an address for return but that is all, so I assume they are leaving me to organise and pay for a courier to return the item. I'm very skeptical about whether I will even receive a refund if I send it back based on these reviews.

We had a few queries which were resolved quickly and efficiently. The product is good for the price, and I would recommend it. It was a friendly and good experience dealing with Aeroflux.

Great communication and service would highly recommend

I sent my item back perfectly and they only refunded 40% I paid £65 and they refunded £26. It's ridiculous! Because item was perfectly fine not damaged! They are keeping my money without any reason! This company is no good and do not purchase any item!

Was not suitable but a good refund and no return necessary.

Wast of 40£ knee support pointless back support even worse sorry guys you sell some right ….. no good

Awful customer service. I requested refund of an unused product and they were initially unwilling to refund me in full offering a 20% refund if I kept the product, when I declined, this offer went to 30% and then 40%. They finally agreed to refund me in full and received the product just before the new year advising I’d receive a refund within one week.
We are now 3 quarters of the way through January and I’m yet to receive my refund. They’ve sent me 4 emails advising I’ll receive a response to my query in 1-2 business days. But still nothing. They are now withholding my £70 for a product I’ve sent back.

I ordered a hair styling system from Aeroflux but felt when it arrived the brush was too large for my short hair so I contacted them and agreed a refund with them. Very happy with my experience.

When my goods arrived i felt they were too heavy for me to use so I immediately emailed this company,they replied that they would send me a link to return the item by the 6th January,I waited for the link and emailed them several times over a week with no reply then they offered me to keep goods with a 30% refund I replied no thankyou then had to wait several more days before they finally sent the information I needed ,I found the whole experience very stressful so I would not recommend this companyi also did not like the fact that they offered a £5 anazon gift voucher for giving a positive review.

Order a item from aeroflux but had a problem with the courier aeroflux refund me quickly i would use again

Bought a hairdryer as a Xmas gift cutting a long story short it was faulty so sent back , sent special delivery and my return was signed for on the 6/1 now two and half weeks later still NO REFUND !!!! Numerous emails back and forth and received an email a week ago agreeing to a full credit yet still no money received and now they are not answering my emails !!!! BEWARE USING THIS COMPANY !!!! Just an update to say didn’t get anything from the company decided to ring citizens advice for legal help , was told to write a letter and citizens advice are reporting to Trading standards ! Sent a letter, special delivery again , and they REPLIED, now received a full credit for the faulty hairdryer but out of pocket for the special delivery , even though citizens advice told me they should pay these costs I am done trying ! Sarah at Aeroflux did send an email stating they’d refunded and if I could change my trust pilot review to 5* and they’d send me a £5 Amazon voucher 😂😂😂😂 I don’t think so Sarah !!! Please DO NOT USE this company .

Bought this building den (large kit) for my grandaughters birthday.
It is flimsy, the fabric included doesn't fit the roof.
The den just collapses.
Aeroflux© Kids DIY Fort STEM /Building Kit Toy - 72Pcs or 144Pcs DIY -
I've been given 40% refund to keep it as they wanted it unused to give me full refund.
I've been offered £5 if I give a good review here but unfortunately that's not then true.
I don't want the £5 I want to give honest feedback for any future customers.

Terrible company. I bought fort/den building kit from Aeroflux for my five year old daughter for Christmas. When it arrived and we assembled it we saw that it was very flimsy and more suitable for a two or three year old (which it didn’t specify on the website). So we returned it. But because we’d assembled it and the cheap plastic bag inside the box (holding the pieces) was damaged, they refused to give me my £28 back! Since then they’ve been ignoring my emails. We had to pay plantage to return it to them. Their returns policy is not legal. The Consumer Rights Act 2015 in the UK allows customer to get refunds for products that are unfit for purpose. Which this most definitely is!

Avoid using this company and save your money.

Had a dreadful experience with this company. I tried to return a product under their "simple" 30-day returns policy, initially offered a discount, which I declined, then they just kept ignoring my numerous emails. They didn't give me return details so I had to get my credit card company to sort it out for me. Then, after ignoring my emails, they have the cheek to email me asking for a positive review on here! The product can be found cheaper on Amazon anyway. I would never use this awful company again.

AVOID AT ALL COSTS.
I ordered a leg massager for mu elderly mum, when it arrived it was nothing like the 1 which I ordered plus it was so small that it would barely fit around a toddlers leg. I wanted to return and had to email 4 tumes before anyone bothered to respond with a return QR code.
I have sent it back almoat 3 weeks ago and no word of my refund despite several more emails, all of which have been ignored. THIS COMPANY IS THE WORST I HAVE EVER HAD THE DISPLEASURE OF DEALING WITH, ZERO CUSTOMER SERVICE. THEY HAVE ROBBED ME BLIND AND WILL DO THE SAME TO YOU...AVOID AT ALL COSTS

Never got my item & refusing to provide a refund. Be careful ordering from this site.

Scam company, cheap product. When I returned for full refund after inspecting product but never using they refused to refund me and sent a fake photo of a different product that had been used and charged me additional postage as well as keeping the money and postage when I paid for the item.

Ordered aeroflux den making kit for Xmas. Not sure how it has so many good reviews biggest load of rubbish. The green fabric doesn't even cover the sticks the sticks don't stand up because they are that flimsy. Returned item at my own cost...that was weeks ago and still trying to get my refund. Ombudsman it is

Me and my son both bought products from this company for my 11 year old daughter for Christmas. One product bought in error. Daughter only realised when opened box. Email address to start a refund stated on website does not exist. My bank found another email address and said I had to attempt return before they would raise transaction dispute. Item returned at my expense and had to be tracked so expensive to return.

Everything about return process was made difficult.

Refund then refused stating product had been used. Completely untrue. No offer to even send the product back to me so now I have no money and no product.

Do not buy from this company as they are absolute scammers.

Avoid avoid avoid.