Aeroflux Reviews 

I ordered a den-making kit for my grandson with advertised free next-day or 1–2 day delivery. However, the item did not arrive until 15 days later.

Due to the excessive delay, I emailed to cancel the order, but my emails bounced back and no telephone number was available to contact the company. I later received an email stating the item had been delivered.

The product I received is also nothing like the images shown on the website and is therefore misleading. I have since emailed requesting a return address and a refund, but I have received no response.

If I do not receive a reply and refund promptly, I will be contacting my bank to raise a chargeback for non-compliance, misleading advertising, and lack of customer support.

I regret not researching independent reviews beforehand, as the reviews on the website appeared legitimate but were clearly misleading.

I bought a mandolin for the Kitchen from Aeroflux online. It took a few days to arrive and when I unpacked it I thought it not to be good quality for the price. I emailed the address they give for returns, info at aeroflux.co.uk, and it bounced back.
I then emailed a different address, forwarding the original email and the bounceback message, and received no reply.
I then sent copies of all these emails to their support address, support at aeroflux.co.uk, and again received no reply.
I’ll be asking my bank for a chargeback at the earliest opportunity.
I would advise against any dealings with this business.

I wish I’d read some reviews before purchasing. Was delivered an obviously pre used mattress. Dirty with hair and dust which had been repackaged. I didn’t need the mattress straight away and by the time I came to use it and realised it was not new I was out of their 30 days refund policy. Customer service didn’t seem to care.

I tried the floor mop and found it absolutely useless. When I tried to return it, I was offered 30% off. I didn't want this offer. I have since requested to return it for a full refund. I sent six emails for my request and had no response. Very, very disappointed. Do not deal with this disgraceful company, at all costs.

The item I ordered arrived promptly. A problem (entirely at my end) was quickly resolved satisfactorily. 10/10

Absolutely a terrible company who if I'm not mistaken are now a scam run company who faff people around with money. And provide poor quality items set at overpriced prices, customer services is awful, took almost 2 weeks in total to receive an comfimation on My refund even though I sent the item back a week and half ago, then they lost my case and I had to email them about the status of my refund which then took them 4 days to confirm my refund process when I threatened to take legal action. But it gets worse they then told me it would now take 10-12 days for my refund to be received. And the cheek of them to add in the email to please rate them 5 star and they'll send me a £5 amazon gift card. We'll here's your 1 star review, I hope everyone stays away from this dreadful company who scams its customers

I purchased a Build your own fort set as a Christmas present for my grandson. Delivery was great, unfortunately the set was not suitable for his age. I got in touch with Aeroflux and their response was great. They offered full refund or a 40% refund and keep the set. Never had an option like that before. I opted to keep the set but also get some cash back to buy a more suitable set plus without the bother of wrapping and returning. Great job Aeroflux!

I ordered a dimmer lamp and when l got it was nothing like the photo. It was very poor quality and it was not worth the money l paid. It came from China. It was awful

Had a slight problem with delivery of one of the two items ordered,but very quickly rectified with commendable action.Excellent products and I will certainly order from them again.

Received faulty item, fast communication and 100% refund sent

My daughter was bought one of the 5-1 hairdryers for Christmas. It stopped drying intermittently as you move it when styling and then smelled strongly of burning. I returned it over 2.5 weeks ago. No refund. No answers to emails. Initially the offered my a partial refund to keep it, why would I keep a faulty electrical item? Absolutely no customer service. I urge people to contact trading standards about this company and not just complain on here.

17/2 an update for you all. If you are still waiting for your refund, like me, please do not just sit and wait. If you paid in a credit card you have 120 days to request the money back from them, and they then pursue your case with the vendor. You need to provide your correspondence and proof or returns, etc.

Then call the Citizens Advice consumer line, they will create a case and pass to Trading Standards to investigate. It’s a very easy thing to do didn’t take long at all.

Let’s stop this awful company ripping off anymore people if we can.

Took slightly longer to receive than I hoped, but customer service helped track the parcel and it arrived safely. Product is exactly as advertised- a soft bunion support to prevent it rubbing.

Further to my Review on the 21st December 2025.

'Sarah' replied to me, which typically takes 2 tot 3 weeks to get a reply, said for the second time that a QR code would be sent to me with the returns process etc by the 26th Jan.. and shock.. still nothing.

But more alarming, I checked their website a moment ago, and its no longer there or cant be reached...!!!!

I can only say DO NOT BUY ANYTHING FROM AEROFLUX.
And if you are like me, trying to get a refund, which many of you appear to be, good luck, I get a sneaky suspicion its not going to happen.

Shame on you AEROFLUX

Very good product highly recommend it. Fast delivery

Pleased with my purchase contacted Aeroflux to sort a little problem answered and agreed in no time

Never, just never order from them!!!!!! I’ve ordered a posture corrector support for £40 as I read lots of information on different pages so decided to buy this. When I got it - the product was poorly quality, I asked them to send it back, they promoted their “special 40% refund offer”, I said no, they told me I can send an item back and I ll get a refund. Almost a month ago I sent it - no answers, no information back. TOTALLY SCAM PAGE WITH NOT REAL Reviews. If you want something from that page - just order from china, that ll have the same quality but much lower price.

My father in law who is 87 aked me to order wireless hearing aids on Saturday. It stated next working day delivery it is now Wednesday and they have still not arrived! I have emailed this company 3 times asking for an update and they have not replied to any emails at all! This is an absolutely disgraceful service. My father in law contacted his bank today and was told he has to wait for 28 days in order to see if they are delivered. Shame on this company for customer service taking an O.A.Ps pension money and not responding to our queries. Do not order from this company they are a scam artists!

Ive been chasing for a refund shortly after Christmas. We are now in February.
Last email, I finally got somewhere. Offered me a 5 pound amazon voucher to take me review down... and a full refund. Since the last comms, they have now offered a partial refund (40%), or send it back ( i cover postage) in an unused condition... it is used! You sent me a broken one!
Communication takes around 2 to 3 weeks to reply to you. Honestly, avoid this brand / company. Just terrible.

I bought a hairdryer but unfortunately it didn't work after one use. I contacted Aeroflux and Sarah was very responsive and let me know how to get a refund. I got my refund, although it did take a wee while. However, all satisfied now that my refund is in my account. Thank you

Unable to contact this company by phone for refund.
Smart watch needs returned as it dozent have swimming app.