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Review summary

Created with AI, based on recent reviews

Considering 73 reviews, most reviewers were somewhat happy with their experience overall. Many people find the platform easy and convenient to use, appreciating the smooth user experience for making payments and transactions. Customers often highlight the security and efficiency of the service, noting that it helps avoid extra fees and the need for cash or ATMs. However, a significant number of people were dissatisfied with the customer service and response times. Many reviewers report difficulties in getting timely support, with issues like suspended accounts, delayed withdrawals, and unanswered emails being common concerns. Some customers also experienced problems with payments, particularly regarding withdrawals and unauthorized charges after account deletion.

What people talk about most

Payment

Clients share ambiguous opinions on payment. Many reviewers praise the convenience, speed, and security of... See more

User experience

Customers consistently note positive experiences with user experience, highlighting the platform's ease of... See more

Response time

People report negative experiences with response times, often expressing frustration and dissatisfaction.... See more

Customer service

Reviewers express significant dissatisfaction with customer service. Many consumers report slow response... See more

Service

Reviewers highlight ambiguous aspects of service. Some customers report positive experiences, praising the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have been using Aeropay for about 4 years now. It’s easy and convenient and allows me to send money safely and accurately. This has really been helpful by cutting out unnecessary trips to the ATM an... See more

Rated 5 out of 5 stars

Aeropay makes it so easy to make a purchase without paying the extra fees or the hassle of using the ATM! One time aeropay gave me a $5 reward just for using their service.

Rated 5 out of 5 stars

Using Aeropay is so convenient! It’s make transactions with my merchant easy,hassle free and secure. You can’t go wrong using Aeropay!

Rated 5 out of 5 stars

Aeropay is super convenient and safe to use. I love having an option to go through a trusted company for payments instead of having to give my credit/debit card info!


Company details

  1. Payment Service

Written by the company

Aeropay is America’s pay by bank network, making payments simpler and smarter for the digital economy. Our integrated products and national network turn bank linking, money movement, and risk prevention into a seamless and reliable part of any payment experience. Businesses of every size use Aeropay to lower payment costs, accelerate cashflow, and guarantee success—at scale.


Contact info

3.6

Average

TrustScore 3.5 out of 5

293 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 83% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Easy & Fast

They make it super easy to purchase products! Saves time and is very helpful when support is needed.

December 19, 2024
Unprompted review
Rated 5 out of 5 stars

I never thought it would be possible to…

I never thought it would be possible to have such a quick and easy app to use when purchasing products. I simply scan the QC code at my merchant and I am instantly able to make my purchases. Thank you for such great app!

December 31, 2024
Unprompted review
Rated 1 out of 5 stars

Unresponsive or Non-Existent Customer Service

I have had a case open with Aeropay support for weeks now with zero response from them about anything. Not even a “Sorry we’re still looking into it.” Just nothing. I wish I could rate this experience lower than 1 star.

December 12, 2024
Unprompted review
Aeropay logo

Reply from Aeropay

Hi Jesse,
We sincerely apologize for any inconvenience. Thank you for sharing your feedback with our team. We have escalated this review to our support teams. Please email us at social-help@aeropay.com and our team will be on standby to support. We appreciate your business.

Rated 1 out of 5 stars

Aeropay sucks

Horrible company with with worse customer service. Been waiting on a payment from them for 6 weeks, they created/attributed my account to someone named Kevin and I'm not Kevin. Took a month or so to get them to understand that, a week or so to understand that I would like my account in my name, and now it's been 9 days since they agreed to do so, with no response nor change in my account. If someone tries to pay you through them, I'd ask for anything else, an IOU would probably be more value and less of a pain in the ass.

I had a more detailed review written but somehow trust pilot swapped that for the name of my company.

December 25, 2024
Unprompted review
Aeropay logo

Reply from Aeropay

Hi John,
We sincerely apologize for any inconvenience. Thank you for sharing your feedback with our team. We have escalated this review to our support teams. Please email us at social-help@aeropay.com and our team will be on standby to support. We appreciate your business.

Rated 1 out of 5 stars

Bad customer service. Possibly scam.

I used them to make a purchase and it wouldn't go through. I went ahead and paid cash for my order. An inconvenience, but not a reason to complain.
I email to fix the situation and after a few days it was fixed. A few days later, however, they put though the charge I already paid for. Upon contacted them 3 times, I never for any help. They gave me the run around.
I finally went to my bank and they realized Aeropay is a scam and refunded my money.
DO NOT USE!

December 3, 2024
Unprompted review
Aeropay logo

Reply from Aeropay

Hi Chris,
We sincerely apologize for any inconvenience. Thank you for sharing your feedback with our team. We have escalated this review to our support teams. Please email us at social-help@aeropay.com and our team will be on standby to support. We appreciate your business.

Rated 1 out of 5 stars

Trying to fix my account but i cant…

Trying to fix my account but i cant because the customer service here is god awful. What bank service doesnt have a phone number ? Got me waiting weeks for a response so i can withdrawal my own money. If i could rate this 0 stars I would. This is embarrassing

November 26, 2024
Unprompted review
Aeropay logo

Reply from Aeropay

Hi Toby, we sincerely apologize for the inconvenience. Thank you for sharing your feedback with our team. We have escalated this review and your information to our support teams for immediate triage. In the interim, please contact social-help@aeropay.com and our team will be on standby to support. We appreciate your business.

Rated 5 out of 5 stars

Certainly a great payment system

Certainly! Here’s a draft of a passive experience review using the Aero Pay system:

Passive Experience Review of Aero Pay System

The experience with the Aero Pay system was smooth and efficient, requiring minimal interaction from the user. Transactions were processed seamlessly without interruptions, ensuring a straightforward checkout process. The interface was user-friendly, allowing even first-time users to navigate through the payment flow effortlessly.

Notifications were consistently prompt, providing clear updates on transaction status without the need for manual tracking. Security measures were effectively integrated, adding a layer of reassurance, as payment details were safeguarded and encrypted.

Overall, the Aero Pay system provided a reliable, passive experience, requiring little to no input beyond initial setup, which contributed to a positive and stress-free payment process.

October 21, 2024
Unprompted review
Rated 5 out of 5 stars

It's simple

It's simple, fast and so easy to use! Makes for a super quick checkout and saves everyone time.

October 29, 2024
Unprompted review

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