Aeropay Reviews 293

Since Aeropay has become an option for payment it has made life easier with my dispensary purchases. I am disabled , and walk with a cane. Normally I would have to go to my bank before the dispensary visit, if I did not want to incur transaction expenses, from using my debit card at the dispensary. I have been using Aeropay since it became available, and I’ve been very happy with the convenience., as well as not incurring additional cost as a result of the transaction. The convenience factor is great due to my limited mobility.

I have been using Aeropay for a couple of years. I find it easy to use and the is no extra charges. Highly recomend!

Aeropay is super seamless and easy to use! Haven’t had any issues and Aeropay makes it super easy to pay merchants who partner with the service without having to physically have your card. Thanks Aeropay- will continue to use the service until I can’t anymore!

My consumer experience: For almost a week now, I have been having an ongoing issue processing a transaction to my bank via Aeropay. Currently, neither the merchant nor my bank account have receipt of where the funds are so I, the consumer, am completely in the dark. I've spent many hours of my time in support chats and writing extremely detailed emails to help resolve my issue, but have gotten very little communication in return if any.

Consumer Support Issues:
- 3x during weekday US business hours has their live support chat not had anybody available.
- IFF you are lucky to get a response via their email support, it will be a one sentence response that doesn't acknowledge your inquiry.
- Support case responses will not provide you with any transparency into your issue, but will certainly demonstrate a lack of urgency and incompetent triage ability.
- Expect 24 hour minimum intervals for follow-up responses on your support case.

Update: Day 14 - still no resolution

Aeropay is super easy to use and the whole interface looks great too. Wish everywhere accepted it!

Very horrible company the support gave me the run around for days saying they would contact me and not helping me with my situation

Until recently, I'd have given them 5 stars. Super smooth transactions, no trouble, awesome that they work with the weed industry. But I have run into exactly one incredibly solvable problem, that no one on the customer service team seems to be able to solve. I got flagged for delinquent activity that was not actually delinquent activity. As I sit here typing it has been days with no actual help. I thought I was making progress when I answered every question, provided all the information I was asked for and included a picture of my ID. I also provided an explanation for how the mistake occurred. My first contact was on July 4th. The last message I got from support was July 8th.Today as I write this, it's July 12th. This is appallingly bad service and I am livid. WHAT DOES IT TAKE TO GET HELP???

Honest reviews about terrible service seem to be the only way to get any attention or help. Again, and I can't stress this enough, I cannot possibly overstate the fact that it is July 12th. July 4th - 12th I have been unable to use my account. I have been ignored by support. I do not understand or know what is happening but it's ridiculous.

Feel free to rectify and apologize, Aeropay.

I never have an issue with Aeropay. I'd choose Aeropay again. They're more than just a company, and their decisions and treatment of their customers reflect that.

Areopay is quick and easy to use . Using the app has saved me time . It’s super convenient and I recommend it to anyone who wants to make purchases quick and easy .

Love it! Aeropay makes it so easy to complete my purchase.

Aeropay has made my life easier. I click a few buttons on the phone and I skip the lines to pickup my medicine. Just a great system.

I’m a very low tech person, Aeropay is very easy and safe for me to use.

It’s easy and convenient

Aeropay makes the purchasing process quick and easy. No ATM fees. I can also leave a tip!

Seamless elimination of having to use cash. Easy to set up. So convenient being able to pay via mobile, works like a charm every single time.

Always love using this form of payment, especially when WiFi is available.

Quick & Easy! Very Reliable

I love this platform. It is so simple to use at the dispensary too. After you setup your account with all the pertinent details needed, all you have to do is scan the QR code at the dispensary and boom you’re done after two clicks. Fee-free too!

I have been using aeropay for years at slater and never had a bad experience!I like how easy it is to pay ahead of time.