The engineer we had was called Joe, we highly recommend. He fitted my new smart meter. He was polite and helpful and did an excellent job. Thank you
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See what reviewers are saying
I have reduced the rating because we had a longer wait than we had been told, despite the issue bring classed as an emergency. However, Michael, the engineer,was great. He listened to the issues that... See more
Company replied
Michael rang to let us know he was on his way. Was punctual and carried out the job quietly allowing me to work from home with no disruptions. When he finished he took the time to show me how the disp... See more
Company replied
We had our smart meter system upgraded for gas and electricity. Yas the engineer was super friendly and efficient and had it all changed and setup done. He explained in detail how it work and left... See more
Company replied
4.8
Excellent
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Reply from Aes Smart
Thank you for your review, Have a great day!
Samuel at AES
I had an installation of a smart meter…
I had an installation of a smart meter today and the engineer Michael Peers was brilliant. There were some teething issues with access to the location and Michael was patient, professional and helpful. Great job, thanks Michael.
March 18, 2025
Unprompted review
Reply from Aes Smart
Thank you for your review, we will pass the message on to the engineer, have a great day!
Samuel at AES
Reply from Aes Smart
Thank you for your review, have a great day
Kind Regards,
Samuel at AES
Michael Peers was my engineer
Michael Peers was my engineer, he was on time, friendly, helpful and for the first time in nearly a year, I had reassurance the problem with the meter would be resolved.
March 13, 2025
Unprompted review
Reply from Aes Smart
Thank you for your review, have a great day!
Samuel at AES
Micheal Peers did the fantastic job in…
Micheal Peers did the fantastic job in installation of the smart meter. So cleanly finished the job to perfection. Good one.
March 15, 2025
Unprompted review
Reply from Aes Smart
Thank you for your review, we will pass the message on to the engineer, Have a great day!
Samuel at AES
Greg L was super efficient very polite…
Greg L was super efficient very polite and contacted me the Day previously to advise a time
Really good service from start to finish
March 13, 2025
Unprompted review
Reply from Aes Smart
Good Afternoon,
Thank you for your review, Have a great day!
Samuel at AES
Professional job
Michael was so professional and friendly explained everything and it was a pleasure meeting him
March 11, 2025
Unprompted review
Reply from Aes Smart
Thank you for your review, have a good day
Samuel at AES
Meter relocation job
Meter relocation job. The DNO had issues that delayed the job past Micheal Peers finish time. 1700. He arranged for the night shift cover to install my meter but having realised this delay was going to be some hours into the night he drove back and got me reconnected fairly quickly. Great customer service going the extra mile for the customer.
March 10, 2025
Unprompted review
Reply from Aes Smart
Thank you for your review, have a great day!
Samuel at AES
Michael was Very helpful extremely…
Michael was Very helpful extremely quick and polite
March 10, 2025
Unprompted review
Reply from Aes Smart
Thank you for your review, have a great day!
Samuel at AES
John was great kept us informed what's…
John was great kept us informed what's going on and pointed out a safety issue outside the gas mains
Non emergency worked well and kept the place clean and today
Excellent workmanship
March 8, 2025
Unprompted review
Reply from Aes Smart
Thank you for your review, We will pass this on to the engineer, have a great day!
Samuel at AES
Reply from Aes Smart
Thank you for your review, have a great day!
Samuel at AES
Abs was fantastic
Abs was fantastic - so kind and helpful. Thank you for doing an excellent job and for going the extra mile regarding getting involved with what could have been a very stressful situation! I really appreciate it! Would definitely recommend! Thank you!
March 6, 2025
Unprompted review
Reply from Aes Smart
Good Morning,
Thank you for your review, have a great day!
Samuel at AES
Air source heat pump replacement
Our air source heat pump stopped working. AES came out to look at the problem. They were initially unable to diagnose the issue but after some further visits were able to diagnose that the compressor had failed and a new air source heat pump unit was required. AES sourced a new unit and installed it quickly and efficiently. There was a problem with the hot water and after a couple of follow up visits AES fixed it and everything is now working well.
The AES customer service and follow up is excellent and their office staff and engineers are very friendly and have a good "can do" attitude to ensuring everything is working and that we are happy.
The issue was quite complex and I think this was a bit of a learning curve for them, but the team persevered and everything was sorted out in the end.
I would be happy to use AES again and look forward to them servicing the unit next year.
January 15, 2025
Unprompted review
Reply from Aes Smart
Good Morning, Thank you for your review, we are happy to hear you are satisfied with the service you have received, Have a great day!
Samuel at AES
Had my smart meter installed by Micheal…
Had my smart meter installed by Micheal Peer this morning. Was Quick and mess free!
March 7, 2025
Unprompted review
Reply from Aes Smart
Good Morning,
Thank you for your review, We will pass the message on to the engineer, Have a great day!
Samuel at AES
The bloke was spot on polite and got…
The bloke was spot on polite and got the job done fast with no mess.
March 7, 2025
Unprompted review
Reply from Aes Smart
Good Morning,
Thank you for your review, have a great day!
Samuel at AES
Installer was polite friendly and…
David the Installer was polite friendly and efficient. Could not get meter to connect but reassured me problem would be solved.
Cant complain about service.
March 5, 2025
Unprompted review
Reply from Aes Smart
Thank you for your review, have a great day!
Samuel at AES
Urgent meter fit
Michael fitted me a new gas meter as a matter of urgency due to previous meter failure - very efficient and explained everything to me - great job.
March 3, 2025
Unprompted review
Reply from Aes Smart
Thank you for your review, have a great day,
Samuel at AES
Job well done
Michael phoned before he came.
Worked quickly and effectively, keeping me up to date with what he was doing. Very pleasant and respectful of my property
March 5, 2025
Unprompted review
Reply from Aes Smart
Thank you for your review, have a great day,
Samuel at AES
Abbas one with the shades on lol
Abbas one with the shades on lol
You are the epitome of what an Engineer should be….
Thank you for being such an incredibly engineer, going the extra mile. It was very difficult, awkward job he managed to finish it. Thank you. :)
“ Outstanding service.” Very friendly and helpful staff, quick and efficient service.
thanks for being an exceptional.
I will give him 10stars
*Heartfelt thanks 🙏 for his excellent performance. His devotion to his Clients is exemplary!.
You are very very lucky to have him there working with you
March 5, 2025
Unprompted review
Reply from Aes Smart
Thank you for your review, We will pass this message on to the engineer, Have a great day!
Samuel at AES
5 Star Service
Jeff Parry came on behalf of AES Metering/So Energy to install our brand new smart meters. Previous visits from other suppliers simply took one look at our meter cupboard and refused to fit a meter as it meant having to move a few bits to make room for the new kit.
Jeff was very pragmatic and immediately came up with a solution to the problem. He explained everything he was doing and didn't do anything without confirming with us first.
He was also very patient with me when I had to clear a path for him in the loft to access the boiler flue.
I cannot praise Jeff highly enough, and so far I am very happy with So Energy.
February 25, 2025
Unprompted review
Reply from Aes Smart
Thank you for your review, We are happy to hear that you have had a positive experience with our engineer, we will pass this message on to him, Have a great day!
Samuel at AES
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