Appears to be a genuine seller. Had an issue with the product which was dealt with quickly and efficiently by the customer service team who were contactable and replied to emails!! Return payment was... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Yes there was a delay but we were kept advised throughout! The pillows were good quality but did not suit specific requirements so were returned. A full refund was in our account the next day and lots... See more
Company replied
A very well made and comfortable pillow with the opportunity to experience a softer feeling on one side. It is quite bulky and might not suit everyone, but do try it. After ordering I had to wait f... See more
Company replied
The pillows were awful,first lot were flat within 3 months,was sent replacements which were flat within a month. How ever the customer service was exceptional! Problems quickly and politely dealt wit... See more
Company replied
Company details
Written by the company
The multi-award winning Aeyla exists to help you break the sleep-stress cycle, with natural solutions for everyday life. When we're stressed, we struggle to sleep. When we can't sleep, days can feel more stressful. And so goes the sleep-stress cycle. There’s lots that can keep us up at night - only 20% of adults say the quality of their sleep is very good or excellent. And in the past month, nearly half of us will lie awake at night due to stress. If we don’t get the hours sleep we need, our stress levels increase. 21% of adults reported feeling more stressed on less sleep. But there’s not a ‘golden bullet’ or a secret hack to breaking it. It’s small changes to your routine that can help get you back on track. That’s where we come in.
Contact info
Bartle House, 9 Oxford Court, M2 3WQ, Manchester, United Kingdom
- support@aeyla.co.uk
- aeyla.co.uk
3.6
Average
2K reviews
Replied to 60% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Love my pillow !!
I have these pillows and love them but it puffed yp too much after finishing off in my tumble drier. They would be better with line dried and a very short cool finish in a drier to fluff up. The filling seemed to have separated somewhat and I couldnt get it beck to how it was when first bought it. I contacted the company (I think initial answers were AI as no one gets back to you at 5 am :-)
Anyway, my issue was picked up, dealt with efficiently and a replacement pillow was sent. I just love it as it solved my sore neck issues practically overnight after spending alot of money was spent on other expensive brands. Its just perfect for me.
March 20, 2026
Unprompted review
Reply from Aeyla
Hi Anne,
Thank you for taking the time to share your experience with us! We’re sorry to hear about the issue you encountered after tumble drying, but we’re really glad our team was able to resolve it quickly for you.
It’s wonderful to hear that the replacement pillow has made such a difference and helped with your neck discomfort. Your feedback and tips are truly appreciated, and we’re so pleased it’s now working perfectly for you 💛
If you ever need anything at all, please don’t hesitate to reach out.
Warm regards,
The Support Team
I wish I had read the reviews before…
I wish I had read the reviews before purchasing. Lovely company had my money a month ago still no goods. A date was given after leaving a message that was 18th March. Complete radio silence, hope you are enjoying my money. I would be very careful if you are thinking of ordering you may end up like me nothing to show for my money.
February 21, 2026
Unprompted review
Reply from Aeyla
Hi Lyn, We’re really sorry to hear about your experience — we completely understand how frustrating this must feel, especially with the delay. That’s certainly not the experience we want for you.
If you could please email us your order number, we’ll look into this as a priority and give you a clear update on what’s happened with your order. We’ll make sure it’s properly resolved as quickly as possible. We truly appreciate your patience, and we’ll do our best to turn this around for you.
Regards,
April F.
Initial problem with delivery but…
Initial problem with delivery but solved by Aeyla. Staff very polite and helpful.
No more neck pain but shoulders pain instead. The middle section becomes very flatten and puts pressure on shoulders. Gave it some time to improve but too late to return.
March 20, 2026
Unprompted review
Reply from Aeyla
Hi there, Thank you so much for your feedback, we really appreciate you taking the time to share your experience, and we’re glad we were able to help resolve the delivery issue 😊
Thanks again for your honest feedback, it really helps us improve 🙂
No more wasting money
After a long wait for delivery my pillows eventually arrived and I wasnt disappointed it feels like laying your head on a fluffy cloud the quality is superb that reflects in the price no more wasting money on trying to find the perfect pillow because ive found it plus i had the best night's sleep I would have given 5 stars if delivery had been better but I would definitely recommend
March 19, 2026
Unprompted review
Reply from Aeyla
Hi Sue, thank you so much for your lovely feedback. We’re absolutely delighted to hear that you’re enjoying your pillows and that they’ve given you such a great night’s sleep! “Like lying your head on a fluffy cloud” is exactly what we aim for 😊
We’re really sorry again that the delivery experience didn’t quite match up, and we truly appreciate your patience and understanding. It means a lot that you’d still recommend us despite the delay.
If there’s ever anything we can help with, please don’t hesitate to reach out — we’re always here for you.
Regards,
April F.
Customer Care Manager
Waiting Time
I had to email the company as I ordered pillows on 03.03.26 & had only received receipt. There was no update during the 3 weeks.
However, after emailing I got a reply to say the pillows were still out of stock & due back in early April. Due to this that is why it is only 4 stars.
Personally, I think they should not advertise them if there is no stock available, or, put a note on the item in the website as, sold out awaiting further stock .
March 19, 2026
Unprompted review
Reply from Aeyla
Hi there,
We’re really sorry for the delay and any frustration caused.
Rest assured, we do send out delay notification emails along with weekly updates regarding order status. We’re sorry if these may have been missed. If you could kindly email us at support@aeyla.co.uk, we’ll be happy to check that your email address is correctly updated in our system and ensure you’re receiving all communications moving forward.
We appreciate your patience and understanding, and we’re here to help with anything further 🙂
Regards,
April F.
Customer Care Manager
My fault! Shocking Delivery timeline!
My fault! So many reviews mention shocking delivery timeline! I even asked them why did they take my money in seconds and send me an email within minutes...stating due to special packaging process the delivery will be longer than 26 days! 26!!!! No denial item is from China.... these items must soooo SPECIAL! don't go near!!!
March 1, 2026
Unprompted review
Reply from Aeyla
Hi Dawn, we’re really sorry for the frustration caused — we completely understand how the delivery timeframe can feel disappointing, especially if it wasn’t expected.
If you could please email us your order number, we’ll check this for you right away and provide a clear update on your order status. We’ll make sure everything is looked into properly and assist you as best as we can. Thanks for your patience
No stock, but thats hidden from customers
My mistake was to order before reviewing other shoppers comments here on Trust pilot. Its Really annoying that I had bought the pillow as a birthday gift on 14 March for a 2 business day delivery date. Only got a response yesterday which was after the expected delivery date that they were out of stock. I have been told new stock is coming in on the 20th March. I hop I get the pillow a few days after the 20th.
Please be honest on your website that you are out of stock. You are dealing with real people’s emotions and relationships here.
March 14, 2026
Unprompted review
Reply from Aeyla
Hi Milly, We’re really sorry for the frustration caused, especially as this was meant to be a birthday gift. We completely understand how disappointing this must have been.
We truly appreciate your patience and your honest feedback , it genuinely helps us do better. Please email us your order number If you’d like us to check the status of your order or explore other options. Just let us know, and we’ll be happy to help.
Regards,
April F.
Very poor customer service !! Still no pillows after a month!
Ordered my dual pillow x 2 for myself and my partner and haven’t received any updates whatsoever about where my order is. I am going to request a refund next week, as I used my credit card and they cover for not receiving items I have purchased and poor customer service!
February 21, 2026
Unprompted review
Reply from Aeyla
Hi Hayley, we’re really sorry for the delay with your order. We did send out a delay notification email, but it seems this may not have been seen.
If you could please email us regarding this, we’ll look into it right away and get this resolved for you as soon as possible.
Apologies again for the inconvenience, and we’ll make sure this is sorted promptly.
Dishonest communications
Dishonest communication and unacceptable delays for a £200+ order
I am extremely disappointed with my experience with Aeyla/Foamo. I placed an order worth over £200, only to be met with complete radio silence regarding significant delays.
When I finally chased them up, the company claimed they had sent an update to my email explaining a stock shortage. This is categorically false. No such email was ever sent. Despite my formal request for timestamped proof of this alleged communication, the company has failed to provide any evidence, leading me to believe they are being intentionally' misleading about their failure to notify customers.
According to their latest update, stock won't even arrive until the 25th of March—weeks after the promised timeframe. For a premium-priced product, the customer service is basement-level. They attempted to resolve a breach of the Consumer Rights Act 2015 and the distress caused by offering a measly entry into a "raffle."
I have requested a fair partial refund for the inconvenience and the lack of transparency, but they are stalling with inadequate offers. If you value your money and expect honest communication, stay away from this company. I am now at the point of canceling my order entirely as they seem more interested in keeping my money than providing a professional service.
Pros: None so far.
Cons: Dishonest communication, long delays, poor compensation, and failure to provide proof of service.
March 17, 2026
Unprompted review
Reply from Aeyla
Hi Kashif,
We’re really sorry to hear about your experience and understand how frustrating this must have been, especially with the delay on your order.
We can confirm that our team has responded to your query, and we have sent out delay notification emails regarding the stock issue.
That said, we completely appreciate your concern, and we’ll be sending you timestamped proof of the notification directly via email for full transparency.
We sincerely apologise if we haven’t met your expectations on this occasion — this is certainly not the level of service we aim to provide.
Upon checking, your order has been refunded.
Regards,
April F.
Support Manager
Excellent customer service
Very helpful & swift in resolving a small issue I had. The pillows are soft but still supportive
March 17, 2026
Unprompted review
Reply from Aeyla
Hi,
Thank you for your lovely feedback! We’re so pleased to hear that our team was able to resolve your issue quickly, and that you’re enjoying the soft yet supportive feel of your pillows 😊
If you ever need anything at all, please don’t hesitate to reach out.
Warm regards,
The Support Team
I love my dual pillow
I love my dual pillow. My sleep is definitely better. I wish I had bought one years ago and not wasted money on so many rubbish pillows. Highly recommended.
March 17, 2026
Unprompted review
Reply from Aeyla
Hi Elizabeth,
Thank you so much for your kind feedback! We’re delighted to hear that you’re enjoying your dual pillow and sleeping better. It really means a lot to us 😊
If you ever need anything at all, please don’t hesitate to reach out.
Warm regards,
The Support Team
2 Weeks and Nothing Delivered
2 Weeks and nothing delivered, no updates and nothing from Aeyla. I ordered a pillow 2 weeks ago and have received no updates from Aeyla on its whereabouts, nor have I received what I ordered.
March 16, 2026
Unprompted review
Reply from Aeyla
Hi David,
We’re really sorry to hear this and completely understand how frustrating it is not to receive updates on your order.
We’ve checked and can confirm that your order is currently affected by a stock delay, which is why it hasn’t been dispatched yet. We did send out a notification regarding this, but we’re very sorry if this didn’t reach you or wasn’t clear.
Please rest assured our team is already assisting and we’ll make sure you receive a proper update via email, including the latest delivery timeframe.
We truly apologise for the delay and for not meeting your expectations here — we appreciate your patience while we get this sorted.
Regards,
April F.
Support Manager
Be warned- this company is advertising…
Be warned- this company is advertising products they don’t have in stock.
I placed my order AEYLA138428 on Feb 24th following an ad on social media, and received confirmation that my order has been accepted. The following day I receive an email saying they are out of stock and I’ll need to wait 3 weeks before my order dispatched.
Today I’ve contacted them for an update and they advise I will now have to wait until 30th March before these pillows are restocked at their warehouse, then probably another 4 days at least until delivered. Making this pretty much a 6 week wait.
I appreciate these are popular, but what frustrates me so much is that they are advertising these products (still) even though there’s a 5 week wait until stock is replenished- yet they’re social media adds and their website give no indication of this. Their website still state delivery within 5 days, there’s no indication that they don’t have stock- but then why would they, that would put people off ordering! This is exactly the kind of marketing and trade activity that needs to be stamped out.
It is not lawful practice to advertise products online with an offer if the product is unavailable, yet Aeyla doesn’t seem to care about “bait advertising “
So, unless you want to wait 5/6 weeks for a pillow. I would shop elsewhere.
One plus, they reply to emails quite quickly (but copy and paste templates seem to be the name of the game)
February 24, 2026
Unprompted review
Reply from Aeyla
Hi Wayne, Thank you for sharing your feedback — we’re really sorry for the frustration this has caused. We completely understand how disappointing it is to place an order expecting a quick delivery, only to experience delays.
Due to very high demand, some of our products have sold out faster than expected, which has unfortunately impacted dispatch times. We do send notifications as soon as this happens, but we’re sorry if the messaging on our website and ads didn’t make this clearer at the time of your purchase — this is something we’re actively reviewing to improve transparency.
We can see that our team has been responding to your emails, and we truly appreciate your patience. Please rest assured we’re working to get your order dispatched as soon as the new stock arrives, and we’ll continue to keep you updated.
We sincerely apologise again for not meeting your expectations on this occasion and appreciate you taking the time to highlight this.
Regards,
April F.
Support Manager
Ive Already got the Dual pillow best…
Ive Already got the Dual pillow best money ive ever spend just waiting second Delivery bit longer to wait as sold out but what do you expect the best pillow ever 10/10 Thank you for Quality and most of All mysleep
March 11, 2026
Unprompted review
Reply from Aeyla
Hi Jenny,
Thank you so much for your wonderful feedback! We're absolutely delighted to hear how much you're enjoying your Dual Pillow and that it’s been the best money you’ve spent.
We really appreciate your patience while waiting for your second delivery. As you mentioned, it has been very popular and occasionally sells out, so thank you for bearing with us while we get it to you.
Your kind words about the quality and your sleep truly mean a lot to us. If you ever need anything at all, please don’t hesitate to reach out 💛
Warm regards,
The Support Team
Placed an order for two pillows 31st…
Placed an order for two pillows 31st jan at the cost of £101 as of the 11th March still not received. Unhappy that when order placed delivery was 2-3 days then email to say Match 18th before thy get stock in.
Been in touch numerous times now and still no estimated delivery date. This seems to be a standard with this company take payment and no goods keep you hanging on for months.
Was refunded £2.99 postage and entered into a prize draw for the inconvenience.
January 31, 2026
Unprompted review
Reply from Aeyla
Hi Emma, We’re really sorry to hear about your experience and completely understand how frustrating this delay has been, especially after being initially advised of a much shorter delivery timeframe.
We can see that our team has been in touch, but we appreciate that this hasn’t met your expectations. Please be assured we’re actively working to get all delayed orders dispatched as soon as stock arrives, and we’ll continue to keep you updated via email.
We’re very sorry again for the delay and truly appreciate your patience.
I have only just
I have only just. Made the order. For pillows. Yesterday. But I am so very happy with. Customer service. Because I made a mistake .I ordered pillows. For. My husband who is a Pillow. Flipper when his. Head. Gets hot Male. Menopausal I say
I am sure. This pillow will work so I get. Peaceful night. Sleep
It was. My fault as we. Have both. Been ill
When. I made the. Company. Aware. They rectified it straight. Away. We are. Sure. We. Will be happier when we. Receive the Pillows😴
March 10, 2026
Unprompted review
Reply from Aeyla
Hi,
Thank you so much for your lovely message. We're really pleased that our team was able to help sort out the issue with your order so quickly.
We hope you’re both starting to feel better, and thank you for letting us know what happened. Mistakes can easily happen, especially when you're not feeling your best, so we're glad we could put things right for you.
We hope the pillows work perfectly for your husband and help you both get a much more peaceful night's sleep!
If you need anything else at all, please don’t hesitate to get in touch 💛
Warm regards,
The Support Team
My first purchase was the dual pillow…
My first purchase was the dual pillow which arrived in 2 days and it’s the most comfortable pillow ever. Then I bought the bamboo bedding set, arrived in 4 days, it’s very soft and comfortable. I’m a little disappointed that it’s only 35% bamboo but it is super comfortable.
March 6, 2026
Unprompted review
Reply from Aeyla
Hi Amanda,
Thank you for sharing your feedback with us. We're so pleased to hear that you're enjoying your Dual Pillow and that it arrived quickly, along with your bamboo bedding set. It's wonderful to know you're finding them both comfortable.
We also appreciate your honest feedback regarding the bamboo content in the bedding. Your comments are really valuable to us and help us continue improving our products and communication.
If you ever have any questions or need any assistance, please feel free to get in touch. We're always happy to help 💛
Kind regards,
The Support Team
Took a few months slowly trying to get…
Took a few months slowly trying to get used to the pillow. Very disappointing. Fluffed up before sleeping. Went very flat after a few hours. Had to keep fluffing it up throughout the night. Due to the flatness, I had a trapped nerve in my neck., causing pain, and discomfort.
I contacted support to see what I could add to the pillow to keep it more firm, the suggestion from Aeyla team , was to repeat fluffing the pillow when needed throughout the night. I was already doing this. For the price I would definitely say it should at least hold its shape while you sleep.
UPDATE.
Their reply below .makes no sense. They clearly did not read my review!
March 9, 2026
Unprompted review
Reply from Aeyla
Hi Sandra, we’re really sorry to hear about your experience and completely understand how frustrating this delay has been, especially after being initially advised of a much shorter delivery timeframe.
Your order has been impacted by a stock delay and this isn’t the experience we want for our customers.
We can see that our team has been in touch, but we appreciate that this hasn’t met your expectations. Please be assured we’re actively working to get all delayed orders dispatched as soon as stock arrives, and we’ll continue to keep you updated via email.
We’re very sorry again for the delay and truly appreciate your patience.
Regards,
April F.
Support Manager
I made a stupid mistake
I made a stupid mistake in ordering 5 pillows instead of one.
The customer service were amazing. When I explained the problem with in 12 hours it was all sorted.
Order was edited and money was being returned and they were sending the one pillow.
I wish all other companies would care for their customers like this.
Keep up the good work.
Brian
March 7, 2026
Unprompted review
Reply from Aeyla
Hi Brian,
Thank you very much for your kind feedback. We're really pleased to hear that our team was able to resolve the issue with your order quickly.
Mistakes like that can happen, so we're glad we could help get everything sorted for you and arrange the refund while sending out the correct item. It means a lot to us that you took the time to share your experience.
If there’s ever anything else we can help with, please don’t hesitate to get in touch 💛
Kind regards,
The Support Team
The customer service I received was…
The customer service I received was superb, email replies received the same day, sometimes straight away. Really helpful representative who sorted my query straight away. Exceptional company.
March 6, 2026
Unprompted review
Reply from Aeyla
Hi Erin,
Thanks so much for the lovely feedback. We really appreciate you taking the time to share it! I'm glad we were able to get everything sorted for you quickly and that our replies were helpful.
If you ever need anything else, just drop us a message and we’ll be more than happy to help. Thanks again for your support 💛
Warm regards,
The Support Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.