Appears to be a genuine seller. Had an issue with the product which was dealt with quickly and efficiently by the customer service team who were contactable and replied to emails!! Return payment was... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Yes there was a delay but we were kept advised throughout! The pillows were good quality but did not suit specific requirements so were returned. A full refund was in our account the next day and lots... See more
Company replied
A very well made and comfortable pillow with the opportunity to experience a softer feeling on one side. It is quite bulky and might not suit everyone, but do try it. After ordering I had to wait f... See more
Company replied
The pillows were awful,first lot were flat within 3 months,was sent replacements which were flat within a month. How ever the customer service was exceptional! Problems quickly and politely dealt wit... See more
Company replied
Company details
Written by the company
The multi-award winning Aeyla exists to help you break the sleep-stress cycle, with natural solutions for everyday life. When we're stressed, we struggle to sleep. When we can't sleep, days can feel more stressful. And so goes the sleep-stress cycle. There’s lots that can keep us up at night - only 20% of adults say the quality of their sleep is very good or excellent. And in the past month, nearly half of us will lie awake at night due to stress. If we don’t get the hours sleep we need, our stress levels increase. 21% of adults reported feeling more stressed on less sleep. But there’s not a ‘golden bullet’ or a secret hack to breaking it. It’s small changes to your routine that can help get you back on track. That’s where we come in.
Contact info
Bartle House, 9 Oxford Court, M2 3WQ, Manchester, United Kingdom
- support@aeyla.co.uk
- aeyla.co.uk
3.6
Average
2K reviews
Replied to 60% of negative reviews
Typically replies within 1 week
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See how their reviews and ratings are sourced, scored, and moderated.
Wonderful Service
I was really impressed with the level of customer service I received from Aeyla when I had to amend my order. They couldn't have been kinder and more willing to help me resolve my problem.
I thoroughly recommend them as excellent
March 3, 2026
Unprompted review
Reply from Aeyla
Hi Mrs Hatfield,
Thank you so much for your wonderful feedback. It truly means a lot to us.
We’re so pleased we could help amend your order and that you felt supported throughout. Your recommendation really does mean the world to our team.
If you ever need anything in the future, we’re always here to help 💛
Warm regards,
The Support Team
Excellent customer service.
We did wait a little longer for our pillows but were kept informed, they came very well packaged. I tried one out of the two just incase but unfortunately I found them a little too high. I contacted Aeyla and they gave me a full refund. As I have used the pillow they told me to give it to a local shelter.
I am really sorry that I didn't get on with the pillows as they were beautifully made and I received excellent customer service.
February 24, 2026
Unprompted review
Reply from Aeyla
Hi Joanna,
Thank you so much for your lovely message. We really appreciate you taking the time to share your experience.
We’re sorry to hear the pillows weren’t quite the right height for you, but we’re so glad you were happy with the packaging and the service you received. And thank you as well for passing the used pillow on to a local shelter. That’s such a kind thing to do.
If we can help with anything else in the future, we’d love to hear from you 💛
Warm wishes,
The Support Team
Excellent after sales service
Still waiting on delivery but was given a date when ordered, thats not a problem. Contacted on 2 occasions with questions, once before ordering and once after, my replies were both very friendly and very helpful responses and my email reply was very prompt in coming.
March 2, 2026
Unprompted review
Reply from Aeyla
Hi Jen,
Thanks so much for your patience while you’re waiting on delivery, we really appreciate it!
I’m glad the estimated date worked for you, and it was a pleasure helping with your questions before and after ordering. If you need anything else at all, just give us a shout 💛
Best,
The Support Team
I sleep happy
I bought two foamo pillows - took about 25% of filling from one of them. perfect pillow now and easy to remove filling and not messy. One gives me the support I need to read in bed and the other is perfect for sleeping. Since then I've ordered a duvet set - soft, silky, comfortable. So good I've just ordered another set. Everything is beautifully made and finished. I see some people suffered from delivery delays, happily this didn't happen with my orders. I was kept informed and the delivery was smooth and efficient.
February 16, 2026
Unprompted review
Reply from Aeyla
Hi Maureen,
Thanks so much for your lovely review. We’re so pleased you’ve found your perfect pillow setup! It’s great that adjusting the Foamo filling worked so well for you, and we love that one’s ideal for reading and the other for sleeping.
Brilliant to hear you’re enjoying the duvet set too (and that you’ve ordered another!). Thanks again for your support. It really means a lot to all of us 💛
Kind regards,
The Support Team
Fall in love with sleep once more
As seems to be a recurring theme, delivery was prolonged from order but we had other pillows so no great hardship.
We slept on the pillows for the first time last night, speaking for myself, I got the best night's sleep I've had in many months, to the point where I didn't wake up before my alarm, and cursed it when it did go off.
I'm a sceptic when it comes to reviews, thinking people could be paid to write glowing reviews, but I assure you, no incentives were offered. I am not easily sold to and I tend to not believe hype, so dont take my word for it, purchase your own, wait for however long for delivery (its worth the wait), and try for yourself. Sleep tight...I Do!
February 27, 2026
Unprompted review
Reply from Aeyla
Hi Karl, this genuinely made our day to read 🥹
First of all, thank you for your patience with the delivery delays. We know the wait wasn’t ideal, and we truly appreciate you sticking with us. But hearing that you had the best night’s sleep you’ve had in months — that’s exactly why we do what we do.
Thank you again for giving the pillows a chance and for taking the time to share your experience. Wishing you many more alarm-cursing, deeply restful nights ahead!
Amazing Pillows 🤩
I ordered my pillow and I was extremely pleased with it.
The outer cover is so soft yet cool on the skin and it has great support for your head and neck. I was suffering badly with neck and shoulder pain for months, hence the purchase of this wonderful pillow. It has cured my aches, and I can genuinely say I have been sleeping better. I’ve bought other pillows a lot cheaper but they did not work. This pillow stays plump but moulds to your head and neck and it honestly feels incredible laying your head on. I’ve never experienced a pillow like it. Yes it may seem pricey but it’s definitely worth the money and it’s unique. Plus the outer cover comes off to wash easily. The cover is sumptuous and washes great. Fits straight back on like new.
I did have to wait a short time on delivery, but I was kept in the loop about this and I can honestly say the pillows are that good, that no wonder stock sells out quickly. Customer service are amazing. They are straight back to you and no fuss. They are honestly amazing. Nothing is too much trouble. They are 5 ⭐️ If all shopping experiences were like this we would all be stress free in the shopping online front! I will 100% recommend the pillows. Thanks Aeyla 🙏
February 26, 2026
Unprompted review
Reply from Aeyla
Hi Cheryl,
Thank you so much for such an incredible review 💛
We’re absolutely delighted to hear that the pillow has made such a positive difference to your neck and shoulder pain. Knowing you’re sleeping better and waking up without aches genuinely means the world to us. That’s exactly why we created it.
We also truly appreciate your patience with the short delivery wait. High demand can sometimes cause brief delays, but we’re so pleased you felt informed throughout. And your kind words about our customer service team — thank you. We always aim to respond quickly and make things as easy and stress-free as possible.
Your recommendation means everything to us. Thank you again for trusting Aeyla and for taking the time to share your experience 🙏
I purchased a pillow following great…
I purchased a pillow following great reviews, it arrived well packaged and was good quality. However, due to my long standing health issues, it did not improve my comfort or sleep.
I requested a refund as offered in the advertisement.
This was honoured, with excellent customer service and support.
The pillow will be recycled and not sent to landfill.
February 25, 2026
Unprompted review
Reply from Aeyla
Thank you so much for taking the time to share your experience.
We’re really sorry to hear the pillow didn’t improve your comfort or sleep, especially with long-standing health concerns. We know how important finding the right support can be.
That said, we truly appreciate your kind words about the packaging, quality, and our customer service.
We’re also grateful you chose to recycle the pillow rather than send it to the landfill — that means a lot to us.
Wishing you all the very best in finding something that gives you the comfort and rest you deserve 💛
Excellent Quality Pillow
A very well made and comfortable pillow with the opportunity to experience a softer feeling on one side. It is quite bulky and might not suit everyone, but do try it.
After ordering I had to wait for a couple of weeks for it to arrive because of high demand, but the company kept me updated on progress. Customer Services have been most helpful and quick to respond.
January 29, 2026
Unprompted review
Reply from Aeyla
Thank you so much for your thoughtful review 😊
We’re delighted to hear you’re enjoying the comfort and the option of the softer side — that versatility is exactly what we designed it for. You’re absolutely right as well, pillows are very personal, and we always encourage customers to give it a proper try to see how it suits them.
We really appreciate your patience during the short wait due to high demand, and we’re so pleased to hear you felt kept updated and supported by our Customer Service team. That truly means a lot to us.
Thank you again for taking the time to share your experience 💛
Super responsive when I needed to…
Super responsive when I needed to return a couple of pillows after placing an order. My mistake - I kept adding to my basket?! The pillows are super comfy and soft. My refund for the others were handled efficiently and friendly. Will buy from again.
February 24, 2026
Unprompted review
Reply from Aeyla
Hi Sheila,
Thank you so much for your lovely review! We’re so happy to hear you’re enjoying the pillows. “Super comfy and soft” is exactly what we love to hear.
And no worries at all about adding a few extras to your basket — it definitely happens to the best of us! We’re glad we could make the return and refund process smooth and friendly for you. That’s always our goal.
We truly appreciate your support and look forward to welcoming you back again soon. 💛
Kind regards,
The Support Team
I needed to contact support team as…
I needed to contact support team as pillows had not arrived due to us having an ongoing problem in our area with Evri. Support team chased this up finally they have arrived. It’s great when you do get communication from a company as this is very rare nowadays. Thank you support team.
February 23, 2026
Unprompted review
Reply from Aeyla
Hi Karen,
Thank you so much for taking the time to share your experience. We’re really sorry to hear there were initial delivery issues with Evri in your area, but we’re so pleased to know your pillows have now arrived safely.
Your kind words about our communication truly mean a lot to the whole support team. We always aim to keep our customers informed and supported, so it’s wonderful to hear that this made a difference.
If there’s ever anything else we can help with, please don’t hesitate to get in touch. 💛
Warm regards,
The Support Team
I ordered and paid for x2 pillows but not received them.
I ordered and paid for x2 pillows - costing £101.99 at the end of January.
I have not received them and have had no contact from this company.
I would avoid doing any business with them like the plague. A disgusting company.
January 30, 2026
Unprompted review
Reply from Aeyla
Hi Kevin, We’re really sorry to read this and completely understand how frustrating it must feel not having received your order.
Your order was placed while the pillows were on pre-order, and there was a pre-order notification widget displayed on the product page at the time of purchase. That said, we’re genuinely sorry if this wasn’t clear or was missed — that’s certainly not the experience we want for our customers. We also sent a delay notification email to keep customers updated in case the pre-order message was overlooked. Occasionally, these emails can land in spam or junk folders, which may be why you didn’t see them.
Upon checking, your order has been refunded. Once again, we're sorry for the experience.
No delivery
Ordered and paid for a pillow Express Delivery a month ago. Nothing heard since.
February 22, 2026
Unprompted review
Reply from Aeyla
Hi Mark, We’re really sorry to hear about your experience and completely understand how frustrating this must feel.
We just want to clarify that the estimated restock date was indicated on the product page at the time of ordering. We’re very sorry if this wasn’t clearly seen during checkout, we understand how easy it is to miss.
We’ve also checked your case and can see that our support team has responded to your emails. That said, we truly apologise if the communication hasn’t felt clear or reassuring.
Your order has now been marked as high priority, and we’ll ensure it is dispatched as soon as possible once it’s ready to leave the warehouse.
Thank you for your patience, and again, we’re very sorry for the delay.
Beware they take your money then say…
Beware they take your money then say they have sold out !
And it takes ages to get refund if you cancel
They are still advertising and taking people's money even tho they haven't got stock,say you might have to wait 2 months
I am complaining to trading standards,this has been going on a long time
February 8, 2026
Unprompted review
Reply from Aeyla
Hi Derek, We’re genuinely sorry to read this and understand how frustrating the experience must have felt.
We’d like to clarify that the estimated restock date is shown on the product page at the time of ordering. We’re very sorry if this wasn’t clearly seen, we understand it can sometimes be missed during checkout.
We’ve also checked your case and can confirm that as soon as you requested cancellation, your order was cancelled and refunded right away. There was no delay on our side in processing your refund.
We absolutely do not intend to mislead customers. When stock is on pre-order, the expected arrival timeframe is displayed. Aside from this, we also send a delay notification right after placing the order to ensure the customers will be aware if they missed the information in the product page. Our customers have the option to wait or request a cancellation at any time.
We’re sorry again that this experience left you feeling disappointed, and we appreciate you sharing your feedback.
Bad service
Purchased 2 pillows, taken over a week now and still nothing has arrived even though it stated express delivery. Emailed and had no response, customer service non existent.
February 12, 2026
Unprompted review
Reply from Aeyla
Hi Cos, We’re really sorry to hear about your experience, that’s certainly not the level of service we aim to provide.
Express delivery applies once an order has been dispatched from our warehouse. If there is any delay due to stock availability or courier collection, this can affect the overall delivery timeframe, and we completely understand how frustrating that is.
I’ve checked and can see that our team has been responding to emails, but we’re very sorry if you felt unsupported, that’s never our intention.
We’d like to clarify that the estimated restock date is shown on the product page at the time of ordering. We’re very sorry if this wasn’t clearly seen. We understand it can sometimes be missed during checkout.
Let us know how you wish to proceed with your order by responding to the agent who last responded to your email.
We’re sorry again that this experience left you feeling disappointed, and we appreciate you sharing your feedback.
Aghhh!!!!!!
Aghhh! I have just sent an email, the latest in a very long thread, asking WHY my pillow, ordered 12 January, has STILL not been delivered! There were delays at their end so I arranged with them in the end to hold my delivery till 16 February as I was going to be away for one week. In response to my 16 February email confirming my return, they said they would action despatch straight away and delivery approximately 2-3 days. It is now 6 days on - no despatch confirmation received - no pillow. Customer services have been communicative and helpful (only via email) but this is USELESS if the company doesn’t deliver! Aeyla’s advertising is all over social media! But they are not following through! Infuriating!!!!
February 21, 2026
Unprompted review
Reply from Aeyla
Hi K B,
We’re really sorry to hear how frustrating this has been, especially after already experiencing earlier delays. We completely understand why you’d feel fed up.
Thank you as well for acknowledging that our customer service team has been responsive. That truly means a lot. However, you’re absolutely right, communication only matters if we follow through with delivery, and we’re sorry that this hasn’t happened within the timeframe you were given.
So I can personally look into this for you and provide a clear update, could you please email me at april@aeyla.co.uk with your full name and the email address used for the order? I’ll make sure your case is reviewed as a priority and get back to you directly.
We’re very sorry again for the inconvenience caused and appreciate you bringing this to our attention.
Regards,
April F.
Customer Care Manager
I found the pillow to be of excellent…
I found the pillow to be of excellent quality but due to my particular health problems it didn’t help me. I requested a return and refund which was very promptly dealt with and the pillow will be given to a charity rather than go to landfill.
A very speedy and helpful response which is rare in this day and age.
Excellent customer service!
February 20, 2026
Unprompted review
Reply from Aeyla
Hi Pamela, Thank you so much for your kind words.
We’re really pleased to hear you found the pillow to be of excellent quality, and we completely understand that every health situation is different. We truly appreciate your choosing to donate it to charity as well.
It means a lot to us that you recognised our customer service. Wishing you all the very best.
April F.
Customer Care Manager
The pillows are incredible and it seems…
The pillows are incredible and it seems the staff match.Enthusiastic and helpful.I got a dual pillow which is indeed like head in a cloud.It has reduced pain. Material best quality.Posted without excessive packaging too.
February 17, 2026
Unprompted review
Reply from Aeyla
Hi Samantha, Thank you so much for this lovely review.
We’re absolutely delighted to hear that you’re enjoying your Dual Pillow and that it feels like resting your head in a cloud. It’s wonderful to know it has helped reduce your pain and that you were happy with the quality and packaging as well.
Your kind words about our team truly mean a lot to us.
April F.
Customer Care Manager
Excellent customer service that puts…
Excellent customer service that puts its customers first and foremost. Sympathetic understanding shown to me when ordering. I have every confidence in this small family business. Well done.
February 19, 2026
Unprompted review
Reply from Aeyla
Hi Nigel, thank you so much for your kind words 🤍
We truly appreciate you taking the time to share this. It means the world to our small family team to know you felt supported and understood.
We’re always here if you need anything at all 😊
The pillows were delivered a month…
The pillows were delivered a month after the order was placed .
The 30 day trial is very misleading. I wanted to return one pillow after a week and because it was no longer in its original packaging, I was offered 35% refund and told to keep the pillow. Who sleeps on a pillow in it’s wrapping?.
Refund was quick but I really wish I had read the reviews before I bought them !
February 17, 2026
Unprompted review
Reply from Aeyla
Hi Elizabeth, we’re really sorry for the misunderstanding and for any frustration this has caused.
As mentioned in our email, you’re absolutely welcome to return the pillow for a full refund under the 30-day trial. The partial refund option was only shared as an alternative, as some customers prefer to keep the pillow rather than go through the return process, and it also helps us reduce products ending up in landfill. But this is completely optional.
If you’d prefer to proceed with a full refund instead, please just email us again and let us know. We’ll make sure to arrange the return and refund the full pillow price for you.
We genuinely appreciate your feedback, and we’re sorry that your experience didn’t feel clear from the start.
I received my pillow.
I had ordered the pillow,but unfortunately it got misplaced with the courier. I sent an E- Mail to Aeyla who investigated the issue and put me in touch with the courier by sending a link. Aeyla have been so helpful and professional in dealing with the problem and would thoroughly recommend them for future purchases.
February 18, 2026
Unprompted review
Reply from Aeyla
Hi Andrew, Thank you so much for taking the time to share your experience.
We’re really sorry again that your parcel was misplaced by the courier, but we’re glad we were able to assist and guide you through the process. It means a lot to hear that you found our team helpful and professional.
We truly appreciate your recommendation and your support.
April F.
Customer Care Manager
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