Appears to be a genuine seller. Had an issue with the product which was dealt with quickly and efficiently by the customer service team who were contactable and replied to emails!! Return payment was... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Yes there was a delay but we were kept advised throughout! The pillows were good quality but did not suit specific requirements so were returned. A full refund was in our account the next day and lots... See more
Company replied
A very well made and comfortable pillow with the opportunity to experience a softer feeling on one side. It is quite bulky and might not suit everyone, but do try it. After ordering I had to wait f... See more
Company replied
The pillows were awful,first lot were flat within 3 months,was sent replacements which were flat within a month. How ever the customer service was exceptional! Problems quickly and politely dealt wit... See more
Company replied
Company details
Written by the company
The multi-award winning Aeyla exists to help you break the sleep-stress cycle, with natural solutions for everyday life. When we're stressed, we struggle to sleep. When we can't sleep, days can feel more stressful. And so goes the sleep-stress cycle. There’s lots that can keep us up at night - only 20% of adults say the quality of their sleep is very good or excellent. And in the past month, nearly half of us will lie awake at night due to stress. If we don’t get the hours sleep we need, our stress levels increase. 21% of adults reported feeling more stressed on less sleep. But there’s not a ‘golden bullet’ or a secret hack to breaking it. It’s small changes to your routine that can help get you back on track. That’s where we come in.
Contact info
Bartle House, 9 Oxford Court, M2 3WQ, Manchester, United Kingdom
- support@aeyla.co.uk
- aeyla.co.uk
3.6
Average
2K reviews
Replied to 60% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I purchased the duel pillow yesterday…
I purchased the duel pillow yesterday used it last night I suffered with a really bad neck for over a year now sll I can say is what magic is in these pillows my bad neck has gone on waking up I highly recomend and will be purchasing more in near future this is a true review they are amazing
February 10, 2026
Unprompted review
Reply from Aeyla
Hi Christine, Thank you so much for this amazing review.
We’re absolutely thrilled to hear that your neck felt better after just one night. That is exactly what we hope for when creating our pillows, so reading this truly makes our day.
It means so much that you would highly recommend us and are considering purchasing more in the future. Thank you for your trust and for sharing your genuine experience.
April F.
Customer Care Manager
Comfort at last ……..
Oh the comfort of a supportive pillow. The Foamo is adjustable in filling to provide the level which is most comfortable for the sleeper. It is cool, provides perfect support for my head and neck whether sleeping on my back or my side. It has a fully washable cover and fits most large pillowcases.
Aeyla’s customer service is really excellent which I found out when a courier delivered my pillow damaged. Aeyla replaced immediately and honoured a “two for one offer” as well.
I continue to sleep so much more comfortably and don’t hesitate to recommend the pillow (and Aeyla) to anyone.
November 3, 2025
Unprompted review
Reply from Aeyla
Hi Pauline,
Thank you so much for such a detailed and thoughtful review.
We’re very pleased we could quickly resolve the courier issue and honour the offer for you. Making things right without hassle is very important to us.
It means a great deal that you continue to sleep more comfortably and confidently recommend both the pillow and our team. Thank you for your support.
April F.
Customer Care Manager
Superb customer service
After a small informed delay on the delivery of my pillows I was delighted to finally try them out.
I didn't experience the comfort and deep sleep that was promised. I contacted aeyla and they guided me through the process of perfecting my pillow. I tried their recommendations and they worked for my husband but unfortunately not for myself. After 2 weeks I still wasn't satisfied so as advertised they are replacing with another. I'm now awaiting the dual.
The customer service has been exceptional. I'm more than happy. I'm hoping the dual is my dream.
February 9, 2026
Unprompted review
Reply from Aeyla
Hi Charlie, Thank you so much for sharing your experience so honestly.
We’re really pleased you gave the pillow adjustments a proper try and that the recommendations worked well for your husband. We completely understand that comfort is very personal, and sometimes it takes a little trial and error to find the perfect fit.
We’re so glad you’ve been happy with the support from our customer service team. That truly means a lot to us.
We’re keeping everything crossed that the Dual will be your dream pillow, and we can’t wait to hear how you get on with it.
April F.
Customer Care Manager
The dual pillow is so comfortable
My delivery of the dual pillow was initially delayed but I received a quick response when I queried its revised delivery date.
When it arrived I thought it seemed very soft & would not help with my neck & shoulder pain. However, the pillow is really comfortable, the filling doesn’t move around & I noticed a significant reduction in my neck & shoulder pain within days of using it.
I would definitely recommend this to any side sleeper who is experiencing discomfort from their pillow. This is the most comfortable one I have had for many years.
February 9, 2026
Unprompted review
Reply from Aeyla
Hi Rachel, Thank you so much for taking the time to share your experience.
We’re really pleased we could respond quickly when you queried the delay, and even more delighted to hear how well the Dual Pillow has worked for you. It’s completely natural to have doubts at first, so it’s wonderful to know it surprised you in the best way and helped reduce your neck and shoulder pain within just a few days.
Hearing that it’s the most comfortable pillow you’ve had in many years truly means the world to us. Thank you as well for recommending it to other side sleepers.
April F.
Customer Care Manager
After waiting a month for our duel…
After waiting a month for our duel pillows to turn up, unfortunately I am very disappointed with them for the money paid been not the cheapest they are supposed to be designed for front back and side sleepers, iam a side sleeping and have found them to be very flat and not supportive for my neck to which I woke up this morning with a very painful back i would send them under the 30 day trial but can't be bothered especially with the hassle I had to get them so I just wanted to warn people that they are not what they're cracked up to be
February 9, 2026
Unprompted review
Reply from Aeyla
Hi Stephen, we’re really sorry to hear the Dual Pillow hasn’t been right for you. We completely understand how disappointing that is, especially after the delay you experienced and waking up in pain is the last thing anyone wants from a new pillow.
Every person’s body, sleeping position and comfort preference is different, and while the Dual is designed to support front, back and side sleepers, we truly appreciate that it won’t feel right for everyone. We genuinely regret that it didn’t work for you.
Even if you feel put off by the hassle, please know that our 30-night trial is there to make things easy, not difficult. If you did decide you’d like to return them, we can guide you through the simplest possible process so it’s as stress-free as possible.
We’re really sorry again that this has been your experience, especially after the long wait. If there’s anything at all we can do to make this right, please let us know, we’re here to help.
Absolutely con
I ordered my pillows on the 21 January and paid for express shipping. I immediately got a email saying actually, no stock so will be shipping in feb, and will get confirmation 1st week of Feb (what a con, still got charged for express shipping).
It’s now the 2nd week of Feb and no email, and still no pillows. This is unacceptable and I would like to cancel my order.
I will be issuing a chargeback if I don’t get cancellation confirmation in the next
February 9, 2026
Unprompted review
Reply from Aeyla
Hi Kate, We’re very sorry for the continued delay and completely understand your frustration.
After the initial update regarding pre-order stock, we experienced a further unexpected delay with the incoming shipment. This has unfortunately pushed dispatch back longer than originally anticipated, and we sincerely apologise that this wasn’t communicated to you sooner.
We understand that this is not the service you expected, and you’re absolutely entitled to cancel your order.
Please email us directly at support@aeyla.co.uk with your order number so we can immediately locate your order and process the cancellation and full refund straight away.
We kindly ask that you do not open a chargeback, as we are more than happy to resolve this directly for you. If a chargeback is raised, the case will be handled by the bank for review, and this process can take up to 75 days to reach a resolution. Processing the refund directly through us will be much faster.
Again, we sincerely apologise for the inconvenience and appreciate the opportunity to resolve this promptly for you.
Beware their money back guarantee
We bought a pack of 2 pillows and some bamboo bedding.
The driving factor behind a purchase of a new brand of pillows, with experimental technology at such a high price was purely because of their 30 night money back guarantee.
While the bedding is lovely and we have no issues with that, the pillows aren't for us.
They're very soft, "flumpy" with very little support. We both expected the central 2 pillow support tech to be more substantial and support our necks as side sleepers. They don't. But that's fine, pillows are personal and maybe others really like them.
But after 7-10 nights of trial we both had worse neck pain and so gave up on them.
When I attempted to get a refund, their initial stance is that the pillows should be unopened. Like... what...
They asked me if I still had the packaging, to which I still did (and I think if I'd said no they would have then gone on to use this as an excuse to not refund as well).
They then offered me a 35% refund or £15 credit on their store, stating that due to hygiene reasons they cannot have the pillows returned, and cannot refund any money.
I went back and asked for the 100% refund as per their guarantee.
Their response then is that the policy is meant to be for just 1 pillow to be opened (despite selling them in pairs and couples clearly both wanting to trial the pillow).
It took a quote of consumer rights for them to finally back down and "as a one off" refund me 100% of the cost.
However even then they took off a shipping cost of £5 despite it being free shipping to begin with.
Overall they are disingenuous with their 30 night guarantee, attempting to disregard statutory and consumer rights wrapped up in various policies and excuses, simply aimed at people thinking they can't be bothered to fight it.
February 2, 2026
Unprompted review
Reply from Aeyla
Hi Alex,
We’re genuinely sorry the pillows weren’t right for you and that the refund process left you feeling frustrated. That’s certainly not the experience we aim to provide, especially when our 30-night trial is intended to give customers confidence in trying the product.
You’re absolutely right, pillows are very personal, and while some customers love the softer feel, we completely understand that you both found them too soft and unsupportive as side sleepers.
In regard to the refund, we’re sorry if the communication around this felt unclear or inconsistent. That’s not our intention, and we appreciate the feedback as it helps us improve how we explain our policies.
We truly regret that this was your overall experience and appreciate you giving us a try.
No replies to email and no product
Edit-yes I have now had a response but it took numerous attempts. Thanks
The company needs to reply to emails. I order the pillow (£69) on 24 Jan and yet to receive. No response to my emails asking what has happened since it said express delivery. I’m seeking to try and get my money back but not sure how to if no reply. I bought through the shop app
January 24, 2026
Unprompted review
Reply from Aeyla
Hi Michelle, Sorry for the inconvenience.
Upon checking, one of our agents has already attended to your message and responded to you via email 😊
If you’re still unable to see our reply or need further help regarding your refund request, please let us know and we’ll be more than happy to assist you further.
Absolutely fantastic customer service!
Absolutely fantastic customer service!
I ordered the wrong pillows & literally within a few minutes my order was cancelled & I was able to order the ones I really wanted!
Thank you Christine @ Aelya 🤩
February 7, 2026
Unprompted review
Reply from Aeyla
Hi Jacqueline, Thank you so much for your amazing review.
We’re so pleased we could sort that out for you quickly and get you on track with the pillows you really wanted. Mistakes happen, so we’re always happy to help make things right as fast as possible.
I’ll be sure to pass your lovely words on to Christine, she’ll be delighted.
April F.
Customer Care Manager
Sadly pillow wasn’t for me
Sadly pillow wasn’t for me, excellent customer service and a no quibble money back guarantee
February 7, 2026
Unprompted review
Reply from Aeyla
Hi, thank you so much for taking the time to leave this feedback — we really appreciate it 😊
We’re sorry the pillow wasn’t quite right for you, but we’re so pleased to hear you felt supported by our customer service and 30-night money-back guarantee. That’s exactly how it should be, trying a pillow should feel risk-free.
Wishing you all the best in finding the perfect fit, and thank you again for giving us a try 💛
Cancellation of order
I needed to contact the company to cancel my order, not because I wasn't happy but because I'd received a pillow as a gift, so no longer needed the one I had ordered. The communication was very efficient and corteous, with no long drawn out battle to secure a refund. Very pleased and cannot wait to try my pillow this evening.
February 7, 2026
Unprompted review
Reply from Aeyla
Hi Teresa, Thank you so much for sharing your experience.
We’re really pleased we could assist with your cancellation quickly and without any hassle. Clear and courteous communication is something we always strive for, so it’s lovely to hear that reflected in your experience.
How wonderful that you received a pillow as a gift. We hope you have the most comfortable sleep when you try it this evening.
April F.
Customer Care Manager
Aeyla Pillows ...Great Company
AEYLA dealt with an issue with ease and professionalism I would highly recommend this company as their customer care is second to none their so courteous...I would definitely recommend them
February 6, 2026
Unprompted review
Reply from Aeyla
Thank you so much, Gill 💛. We’re delighted to hear your kind words. It means a lot to know our customer care and products have made such a positive impression. Wishing you many more nights of comfort and restful sleep 😴✨
Be Prepared to persevere for a refund.
DO NOT TRUST THEIR MONEY BACK GUARANTEE! I received 2 pillows, one for me and one for my husband. My husband is ok with his but I cannot get on with mine. I have emailed Aeyla a few times and all I get back is automated AI responses. All they want to do is offer discounts on other products.
After finally speaking to an actual person, this issue was resolved to a satisfactory conclusion
February 4, 2026
Unprompted review
Reply from Aeyla
Hi Christine,
Just to clarify, when one pillow in a pair has been unsealed, and the other remains sealed, we simply offer an alternative option to help reduce waste. Since an open pillow cannot be resold for hygiene reasons, customers are welcome to donate that one locally instead, while the sealed pillow can be returned to us as normal.
Either way, a full refund is provided (less the return cost where applicable). The alternative option is only offered to help prevent perfectly good pillows from ending up in landfill; it’s never intended to prevent a refund.
We’re glad to hear the issue has now been resolved to a satisfactory conclusion.If there’s ever anything further we can help with, please don’t hesitate to reach out 😊
Superb pillows smooth easily to shape…
Superb pillows smooth easily to shape to your own prefrence, love them.
February 2, 2026
Unprompted review
Reply from Aeyla
Hi Linda, thank you for your lovely review. We’re delighted you find the pillows so comfortable and easy to shape to your preference. 💛
I ordered 2 x dual pillows on 9th…
I ordered 2 x dual pillows on 9th January and the order was promised in 3/4 days. Still nothing nearly a month later! Dreadful customer service and communication. I will now be instructing my credit card company to try and get my money back. BUYERS BEWARE!
January 9, 2026
Unprompted review
Reply from Aeyla
Hi Martyn, we’re really sorry to read this, and we completely understand how frustrating this must feel. That’s absolutely not the experience we want for you.
Upon checking, one of our agents has already responded to your previous message, but it looks like there may have been a delay or miscommunication along the way, and for that, we genuinely apologise.
Upon checking, your parcel has already been delivered on the 9th of Feb. If there's anything else we can help you with, please let us know.
I love these pillows they are soo…
I love these pillows they are soo comfy, but the companies customer service leaves a lot to be desired! I ordered 4 pillows mid Jan and almost 3 weeks later haven’t received them. There was no follow up explanation email either. I’ve had to chase the company. Am still waiting for a reply on what they are doing to rectify this.
February 5, 2026
Unprompted review
Reply from Aeyla
Hi, Firstly, thank you so much for the lovely feedback about the pillows, we’re really pleased to hear you find them so comfy 😊
That said, we’re genuinely sorry about the delay with your order. We did send a delay notification regarding your order, and we’re really sorry if this didn’t reach you. Occasionally our emails can end up in junk or spam folders, which may be why you didn’t see it.
That said, we completely understand how frustrating it must have felt not having clear communication, and we apologise for that.
Thank you for your patience — we really appreciate it and we’ll make sure this is properly sorted for you.
Don’t trust this company
Don’t trust this company! I ordered and paid £79 for a dual pillow beginning of Jan , they said 2-3 days delivery. I chased a week later and they said they have backlog, despite me receiving loads of promotions on email. I chased again on 20 Jan and they said they would be receiving a shipment end Jan. I chased again end Jan and nothing ! They are untrustworthy and I would not waste your money they are sharks ! Terrible customer service and I’m not £79 out of pocket !
January 20, 2026
Unprompted review
Reply from Aeyla
Hi Dawn, we’re really sorry to hear about your experience and completely understand how frustrating this must have been, especially given the delays and mixed communication. This is certainly not the experience we want anyone to have.
We want to reassure you that you’re not out of pocket. Our team has reached out to you to resolve this and arrange a refund if your order has not yet been received. We sincerely apologise for the backlog and for continuing promotions during this period, which understandably added to the frustration.
Thank you for raising this with us. We appreciate the opportunity to put things right.
Unfortunately had to cancel my order…
Unfortunately had to cancel my order due to stock issues but the customer service I received was very good and my refund was issued immediately
February 4, 2026
Unprompted review
Reply from Aeyla
Hi Julie, Thank you so much for your understanding and for sharing your experience. We’re really sorry that stock issues meant you had to cancel your order, but we’re glad to hear our team was able to support you promptly and issue your refund straight away.
We truly appreciate your kind words and hope we’ll have the chance to look after you again in the future.
I absolutely love these pillows
I absolutely love these pillows. I have bought several for my beds over time and they are consistently fabulous. They are so comfortable it is unbelievable. I use them full, but other members of my family have taken a bit out of them and use them that way, as they like a thinner pillow. I have even bought them as gifts, they are that good! I would definitely recommend them.
December 8, 2025
Unprompted review
Reply from Aeyla
Thank you so much for your wonderful review, Jackie. We’re delighted to hear how much you and your family enjoy the pillows, and that they’ve even made perfect gifts. Knowing they bring comfort and support in different ways really means a lot to us. Your recommendation is greatly appreciated. 😴✨
Still no pillows …..
This is a follow-up to my original review from 27 January 2026 about order AEYLA126222 (4 pillows, placed 15 January).
On 27 January, April F. (Customer Support Manager) emailed me personally, assuring:
- Order is "locked in and prioritised" for the "very first batch of the upcoming February shipment."
- Stock arrives "in the first week of February," with dispatch within 24 hours of arrival.
- I'd get a shipping notification email immediately upon dispatch.
It's now 4 February 2026—the start of the promised window—and still no pillows, no shipping email, no tracking, and no further communication.
I emailed support again this morning chasing —no reply yet.
The initial delay email (16 Jan) promised dispatch by 23 Jan. That has now shifted to early Feb as per their reply, now even that isn't happening, with no updates despite their commitment to keep me "fully informed every step of the way."
I appreciate their apology and the detailed assurance in their email, but actions matter more than words. The products seem good in other reviews, but this repeated pattern of over-promising timelines and poor follow-through is frustrating and damages trust.
I don't want a refund—I want my pillows delivered as promised, prioritised as stated, with proper shipping confirmation this time. Please provide a concrete update here (current stock status, exact dispatch ETA) or via email to the same address.
I’m hoping this prompts the resolution their previous message intended.
January 15, 2026
Unprompted review
Reply from Aeyla
Hi Lucy, We’re truly sorry for the continued delay and completely understand your frustration.
To provide a clear update, the stock is indeed part of our first-week February shipment and is now scheduled to arrive at our warehouse today.
We sincerely apologise for the long wait and for not meeting the earlier timelines communicated. Thank you for your patience and for giving us the opportunity to follow through properly this time. Rest assured, your pillows will be with you very soon.
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