Aeyla Reviews 2,395

I bought a foam pillow which wasent suited the company said i can keep the pillow wuth 35 per cent refund happy to go along with that as at least they did something rather then nothing at all.

Fabulous company to deal with. Thoroughly lived up to expectations.

As yet not received my pillows due to stock problems.Been waiting three weeks now.Which I find quite frustrating,when adverts are everywhere for these pillows.I get constant emails from the company advertising when I know they have no stock.I only hope when I eventually receive they live up to there advertising.So beware anyone who’s just ordering,you may not receive your pillows for weeks.
Communication is good with company though and they have replied promptly to my enquiries.Hence I have given four stars for this.

Well i ordered a pillow last year received it about 3 to 4 weeks later due to stock problems, had a problem with the pillow so I emailed them they replied cupple days later sent out a new pillow, that came which is flat hurting my neck so I emailed them back last week and they've sent me another pillow so im hoping this 3rd pillow is up to standard thick and fluffy dual pillow to support my neck as I have always a bad neck, thank you for the understanding and sending me another pillow much appreciated 🥰

It's difficult to rate this Company, but on balance, I feel the SERIOUS negatives outweigh the positives.

Positives first. Having read a review of pillows in a National Newspaper, fortunately (from reading reviews of other Aeyla pillows which are in short supply) I went for Adjustable Foamo pillows which arrived quickly. The first night I found the pillow too firm, but having removed some of the foam stuffing, it is now very comfortable and I am satisfied with my pillow.

Negatives. The ordering system is dreadful and Company's 'marketing ethics' are almost the worst I've ever come across. Previously, I've always slept with two pillows, so ordered two Foamo pillows, thinking if I only need one I can use the other on another bed I use regularly, and if I still need two pillows for each bed, I could order two more later for the second bed. Having placed my order and entered payment details, before processing it, a screen came up offering a 'Buy One Get One Free' deal for new customers. This was time-limited with a clock counting down the few minutes I had left to decide whether to accept this offer or not, thus putting pressure on me to make a quick decision. As I thought I might need to buy two more pillows later, what had I to lose? So I accepted the offer.

Well, I had quite a lot to lose actually, because at that point, my order was processed and finalised with no opportunity to review my order and change it. I immediately discovered I had been charged for ALL FOUR pillows and not, as expected, charged for two pillows with a free one for each of my purchased pillows. I had, therefore, spent about twice as much on these not particularly cheap pillows as I had intended. I immediately emailed the Company to cancel the extra pillows, but received no reply until after the four pillows had been dispatched and received by me three days later.

I emailed the Company asking for an explanation of why I had been charged when I had accepted a Buy One Get One Free offer, and was told: 'Regarding the order and the Buy One Get One Free offer, I completely understand your confusion and frustration. To clarify, our Buy One Get One Free promotion applies only to the purchase of a single Foamo pillow, where you receive one additional pillow free of charge. In your case, since you initially ordered two pillows, accepting the offer added two more pillows at a discounted price as part of a post-purchase upsell, rather than as free items. This is why you were charged for all four pillows.' So this is simply NOT a Buy One Get One Free offer - at least as I, and I would guess 99% of the population understand it.

I accept that taken completely literally, I did not buy one pillow, but two, and so, under those circumstances it could be argued that I did not qualify for their offer. I can also see that it might be reasonable to limit such an offer to just one pillow, in which case I would have expected to be sent three pillows (i.e. two paid for and one free). But if you take the literal interpretation that I didn't qualify as I had bought two pillows, I contend it is not reasonable to add ANY chargeable pillows to my order without my express permission to some different offer? I now have to return the two extra pillows (at my expense, of course) for a refund, but I have no confidence that some excuse won't be made to reduce the amount they refund, or if I will get any refund at all.

I feel cheated, and it strikes me as very sharp practice indeed. Consequently, I would not recommend anyone buying anything from this Company, or if you do, be VERY wary with any offers they make.

Edited 9th Feb. In fairness to Aeyla, I've changed the star rating from one to two stars, because I _have_ now received a full refund for the two extra 'Buy One Get One Free' pillows they charged me for, and having pointed out that I am out of pocket by the return postage etc., that has been refunded, as well. They have acknowledged that these mistakes shouldn't have happened, and done enough for me to think they do care about their customers. But it was still a pretty bruising experience, though I'm still enjoying my new pillow.

*AWFUL SERVICE DO NOT ORDER* I purchased Aeyla pillows and didn't find them suitable for me. I have been waiting for days for a response on how to process my refund, and they are not replying. The bot keeps sending me the same question and will not advise on the return protocol. I am so disappointed with the service received. There is no helpline number, and they don't respond via email. They don't respond on the chat bot. Can someone tell me how to process my return?!

I ordered a pillow on 18/1 for £61.64, I’ve still not received, I’ve emailed to chase and nothing, I now just want a refund as I’m so disappointed with the company, don’t order anything if you are tempted from here. It’s like a scam company it’s terrible

*I am pleased to report that a customer service agent reached out and resolved my issue with a refund. I really appreciate your response and how you resolved quickly and would like to thank you for your help.

Experience delay in shipping due to outside influences so no fault of company, kept informed and offered refund should I wish so. Have bought from them before and very pleased with my pillows arrived within a few days ,very comfortable and supportive for neck, made of quality materials.

There was a mix up with my order.the response was prompt, understanding and kind. I had the pleasure of dealing with Ian throughout. He is so kind and pleasant and endlessly patient. Excellent customer service and products.

I bought 2 of these lovely pillows 4 weeks ago. Delivery was really quick and I received them within 4 days. They are the best pillows I've ever bought. My neck feels so supported and my neck pain has completely gone. They keep their shape and are so comfortable. I'm a back sleeper but often wake up on my side. These are great either way. I will be taking this with me when I go on holiday that's for sure.

The pillows were not for me sadly, however, the customer service was brilliant. Christine responded to my emails promptly and dealt with the issue really well, resolving to my satisfaction. Thank you.

Great customer service. I did not want to wait a month for the pillow as there was a demand and on back order. Refunded immediately.

When I ordered I was told they’d JUST sold out and so had to wait several weeks. I was a bit worried it might be a scam but it’s far from it! Customer service was superb - they answered within minutes and gave great advice. My pillow arrived earlier than quoted in the end and it’s great! Great quality - well made and soo comfy!! I definitely recommend even if you have to wait a while.

Ordered two dual pillows early January. Contacted customer services when they didn't arrive within published delivery date and told a new shipment would arrive 22nd January and would then have my order shortly after. Still nothing on 28th January. Contacted customer services AGAIN and received an almost identical 'copy and paste' email but now advising stock arriving sometime in 2nd week of February(!!). This is appalling operations control and customer communications

Given the volume of reviews saying the same thing, the owners/managers of this business need to take proactive control over their supply chain. Very, very poor service. Amateurs at best.

I finally gave in a purchased two pillows on a 2-for-1 deal via facebook. There was a delivery delay, I did have to chase for information, but they duly arrived. So far, so good. Bearing in mind these pillows should have be £69.95 each, I received two thin covers with nothing more than a bag of cute up foam inside. Yes you can remove some to make the pillow more comfortable, but that’s just a basic pillow, nothing more. Nothing like the hype. We prefer to use pillowcases, we couldn’t even get the pillow inside one of our larger pillow cases, they tried to tell me it fitted a normal pillow case, it does not. They then suggested that I bought their bamboo pillow cases at £29.95 each, times 4 that’s a little under £120. No way. When I looked into sending them back you have to put them back in the packaging they came in. They’re in shrink wrapped plastic, you have to cut it off, the pillow then expands to be much bigger, and there is no way it’s going back in that box, it simply would not happen without another plastic bag and being able to create a vacuum. I could see that these pillows could be comfortable, but to me a pillowcase is good hygiene, especially when you have cats, so they’re un-usable. I just wanted to warn people. If you can overcome that problem you should be fine, but if you’re in doubt or like a pillowcase, you won’t be able to.

I ordered a dual pillow on 11/1/26, still no delivery , no telephone number to make contact. Only received a email on the 12/1/26 that new stock due on the 22/1/26 and stock to be handed to courier within 24 hours, expect delivery 2-3 business days. Now it’s the 30th January still no confirmation that my pillow has been despatched or when I am likely(if any) to receive it.
BEWARE

Shirley Walters

Ordered 4 pillows & received 2 a few days later. Aeyla did not respond to emails but did respond quickly via Facebook messenger. They apologised & explained that 2 separate parcels were sent & the 2nd one was on its way & it arrived a few hours after I messaged them. What can I say about the pillows - life changing!! So comfortable & we only needed one each so we now have 2 spare! Lol.

I have ordered a pillow 14th Jan. Told me it would be delayed I have tried to contact this company Aeylia and haven't heard a thing from them . Not very professional at all .

Unfortunately we were not happy with our choice and we received a full refund less small admin charge. Can ask for more.

Can’t comment on the product itself as, having placed an order yesterday, 27 January, and paying in full, today I received an email informing me that new stock wasn’t expected until 20 March! Automatic entry into a draw for a spa day was offered as compensation. While taking a deposit for an order is perfectly reasonable it is not usual practice to take full payment until goods are dispatched and the website should make it clear that there is a lengthy delay. Not the best way to inspire client confidence.