AFERIY Reviews 

645
•
TrustScore 4.5 out of 5

4.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 194 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the powerful performance and high quality of the portable power stations, alongside the fast and careful delivery service. Many buyers also highlight the exceptional after-sales support, noting that staff members are quick to respond, friendly, and extremely helpful when resolving technical issues. However, some people mentioned that certain units arrived faulty or experienced technical problems, requiring extra time and effort to sort out replacements. Consumers also noted occasional shipping delays, and a few experienced minor communication hurdles with support agents when trying to resolve problems.

What people talk about most

Product

Reviewers highlight positive aspects of product performance, expressing general satisfaction with quick... See more

Customer service

Consumers find customer service to be positive, frequently highlighting quick email responses, friendly... See more

Service

Customers had positive experiences with service, frequently highlighting the friendly and patient support... See more

Quality

Reviewers mention positive feedback about quality, highlighting superior builds, great features, and overall... See more

Delivery service

Clients share positive opinions on delivery service, frequently highlighting fast shipping times and careful... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I ordered the P280 (twice by mistake) the company spotted my mistake before I did and sorted cancelling one for me. The unit arrived quickly and it is a beast! 2800 watts is plenty for me to use the u... See more

Rated 5 out of 5 stars

After a few months the power station developed a fault. They arranged for it to be picked up and repaired. On return it developed issues when used. They patiently talked me through reset procedures.... See more

Rated 5 out of 5 stars

I purchased the P300 Power station with 3 additional batteries direct with aferiy, The product came within a few days. I had regular communications with regards to my order. The product arrived, very... See more

Rated 5 out of 5 stars

Very please with the Power Bank. I returned the solar panel purchased at tge same time as I wanted a panel that can be permanetly fitted to my man cave. Aferiy aftersales have pointed me in the right... See more


4.5

Excellent

TrustScore 4.5 out of 5

645 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 20% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.5

All reviews

(645)

565 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great backup power solution

I have been using AFERIY battery units for few years. I bought 4 units in total. They are used in our 3D printing farm as a backup power if there is a power outage. Very good experience so far. Highly recommended.

October 31, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent after sales

I had a minor issue with the nano turning itself on randomly and slowly draining the battery. The after sales team were quick, friendly and helpful. They replaced the unit. Overall it's a good unit and particularly easy to charge from a solar panel.

October 22, 2025
Unprompted review
Rated 5 out of 5 stars

Nano 100 its great

I purchased a Nano 100 its great The customer service staff provided quick assistance and friendly, patient service.

October 21, 2025
Unprompted review
Rated 5 out of 5 stars

Ordered an Aferiy P210 2400w power…

Ordered an Aferiy P210 2400w power station, very quick delivery, excellent customer service and communication. I had a few questions regarding this power station before I decided to purchase, the response was quick and my questions were answered.
I received the power station yesterday, I’m extremely impressed, this will be a “game changer “ for providing electric power to my camper van.
I did a lot of research before deciding which power station to buy, this unit will be perfect !
The price was very competitive, I’m very pleased with my purchase.

October 15, 2025
Unprompted review
Rated 5 out of 5 stars

Great Customer Service Experience

I purchased a Nano100 which turned out to be defective. Sometimes products are defective, how a company handles the situation says a lot about them. A good company will handle the situation with professionalism and quickly resolve the issue.

Aferiy's customer service team was easy to work with and quickly sent me a replacement unit, which works great. I appreciate their responsiveness and the ease at which it was to get the unit replaced.

September 23, 2025
Unprompted review
Rated 5 out of 5 stars

Really happy with my purchase

After having a bad day at work I couldn’t find out how to work part of my power station and emailed them. Quick friendly responses sorted out my issues which was my fault not theirs so I’m really happy with both the P210 and customer services

September 10, 2025
Unprompted review
Rated 1 out of 5 stars

Do not want you to be able to make a return

Ordered a unit but it was too big. Tried to return but was quoted ,£106 plus they are wanting to charge me original postage which was free and a 3.6% handling charge. Under distance selling regulations all i should be paying for is return postage. I organised this myself for £57 full insured. This company are trying to make it too expensive for me to return the unit. Beware of this if you need to return anything
Very unscrupulous company. I would never order from here

August 26, 2025
Unprompted review
Rated 1 out of 5 stars

We never got to use the product because…

We never got to use the product so we cant tell you anthing about it. But the costumer service absolutely ruined it for us, we never ever experienced this with any company, anything that could go wrong, went wrong.

It is quitte an investment, this company only respons correctly when you tell them they are legally wrong. In short; no communication about the package, We ordered a 800w, we recieved a 400w and they told us we could get a 20 pound discount, like what?! And after this, one big shitshow of bad communication. Like real bad. We did get the money back, but it just was really a negative experience.

Please save yourself stress, don’t buy directly from this company.

July 1, 2025
Unprompted review
Rated 5 out of 5 stars

I bought the AFERIY 2400W with the…

I bought the AFERIY 2400W with the solar panels I can hoover whilst it's charging I can brew up whilst it's charging I can do anything once it fully charged it lasts upto 28 hours watching TV and the fire stick and charge my E-Cigs phone for free absolutely brilliant and the customer service I received is second to none regards John.

June 30, 2025
Unprompted review
Rated 5 out of 5 stars

Fabulous and Impressed

I can say I wasn't familiar with the brand, but after purchasing the Nano 100 battery, I was impressed by the quality of the workmanship as well as the potential it offers in such a small size. It's perfect for carrying in my backpack on my mountain getaways. You can recharge it with a solar panel; I use a foldable one and it's fully charged in no time. Don't hesitate any longer and buy their products.

July 12, 2025
Unprompted review
Rated 5 out of 5 stars

Small in size but packs some power!

Small in size but packs some power!

Ive had the Aferiy P100 Nano for two weeks now and have used it extensively. I haven’t been able to charge directly via solar as I don’t have the appropriate cable yet but I will get one in due course. I also have an Aferiy P210 which has pass through charging so I have connected that to the panel and charged it that way when its needed a recharge. In effect all the charging of my devices, Iphone, iPad, small portable fan, torch etc has been via the Nano and therefore ‘free’ (apart from the initial purchase prices). Its quick to charge and certainly provides a decent charge. Ive seen 28w on my iPhone 14 pro max when it has been low. Ive photographed the box in which it arrived as that’s quite helpful with all the various parameters. The retractable USBC cable is a nice touch enabling both input and output. Bought it off Amazon when it was first on sale and it has since gone down in price plus has a voucher at the moment.. All in all I’m very happy with it.

June 11, 2025
Unprompted review
Rated 1 out of 5 stars

I bought the 2400 W model and it will…

I bought the Aferiiy
2400 W model and it will not charge up
The after sales was pathetic. They asked for photos and a video of it not working. I then sent a copy of the invoice. I sent the serial number and other info. They were running me ragged and offered zero assistance. I asked for a refund then they ceased all communications. I the wanted to get a printed copy of the huge number of emails back and forth. I then discovered that they were using SELF DELETING EMAILS. I only had copies of my sent emails
I contacted Amazon. They said it was NON RETURNABLE ITEM AND MY REDUND WAS REFUSED. Amazon told me that Aferiy told Amazon that I had not been cooperative. It took hours of phone calls and sending them copies of my sent emails. I told Amazon thet I could not produce emails from the vendor as they were deleting them from their side. I didn't even know this was possible but it is possible. Anyway, I threatened Amazon with court action. After a while they agreed that Aferiy was acting like a rogue company. I'm told by Amazon that I should get a refund within 7 days. I'm waiting for that refund. PLEASE, PLEASE DO NOT BUY ANYTHING FROM THIS COMPANY. Poor you if you paid for a fake extended warranty.

June 20, 2025
Unprompted review
Rated 3 out of 5 stars

i have purchased one of these power…

i have purchased one of these power station only problem i found so far is if you leave it on solar charge as soon as the sun light goes it shuts down fine but when the sun light returns it will not start back up it just clicks with no display you have to manually restart the station which is pointless i have spoke to Aferiy and there response is to disconnect it from Solar every night not good

February 11, 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look