Affordable Lighting Reviews 817

TrustScore 5 out of 5

5.0

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Rated 5 out of 5 stars

This place got me out of a tightspot after (I think but have no proof) I may have overtightend a £200 light fitting and put a hairline fracture in the glass. Stuart swung off his horse, in... See more

Rated 5 out of 5 stars

Utterly amazing customer service. Bought 5 lights from Josh who was thorough, honest and knowledgeable throughout. I accidentally broke part of one light and he went above and beyond to help me sourc... See more

Company replied

Rated 5 out of 5 stars

The exact products we wanted, only £50 cheaper than in the shops! Ordering easy, delivery really quick, and we were kept up to date about where our items were every step of the way. Arrived well pac... See more

Company replied

Rated 5 out of 5 stars

My Dar pendant light is lovely. Just as described on the site. Also bit cheaper than from other suppliers. Arrived promptly and delighted with the purchase. First time I've used Affordable Lighting bu... See more

Company replied

Company details

  1. Lighting Store

Information provided by various external sources

Lighting for every room in your house


Contact info

5.0

Excellent

TrustScore 5 out of 5

817 reviews

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Rated 5 out of 5 stars

Good notification & up dated …

Good notification & up dated information always received. No hesitation of recommending this company.

October 24, 2017
Unprompted review
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Reply from Affordable Lighting

Thank you for the 5 star review. Good to hear you are happy with it all

Rated 4 out of 5 stars

Excellent service

Excellent service, I received my order the next day. The lamp was well packaged and great quality. The pricing is very competitive also.

October 20, 2017
Unprompted review
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Reply from Affordable Lighting

Thank you for the review, glad everything was excellent for you

Rated 1 out of 5 stars

Poor after sale support for Endon Lighting

I purchased an Endon Lighting 1405-67-PLCH Low Energy Ceiling Light in July 2014. At the time of purchase I checked with Affordable Lighting regarding an unfavourable review online re both Endon & Affordable and was told that Affordable had not had any problems with Endon. The ballast failed in July 2017. Affordable did not have a ballast available and neither did Endon and neither was willing to cannibalise existing product - [the light remained available for sale on the Affordable site]. A new ballast eventually arrived in September 2017 - almost 2 months after ordering a replacement.

October 9, 2017
Unprompted review
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Reply from Affordable Lighting

The time and dedication put into making our customers shopping experience a happy one is thankfully reflected in our other reviews, for which we are very grateful. It is impossible to please everyone but we feel this review is very unfair after everything we did to try and help, despite the product being out of warranty. Admittedly there was a wait for the spare part required but you were kept regularly up to date and given the option to cancel. We also spent time trying to source an alternative part. Although it has backfired on this occasion we will of course continue going the extra mile for our customers as this is the way we operate.

Rated 5 out of 5 stars

Great quality

Great quality, beautiful lamps. Promptly delivered.

October 9, 2017
Unprompted review
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Reply from Affordable Lighting

Thank you so much for the positive review, we greatly appreciate it.

Rated 5 out of 5 stars

Excellent service and amazing quality …

Excellent service and amazing quality product. Very securely wrapped with clear assembly instructions. Would definitely use this company again.

September 24, 2017
Unprompted review
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Reply from Affordable Lighting

Thank you for the amazing review. Good to hear you are happy with everything.

Rated 4 out of 5 stars

Great LED lamps which look good

Great LED lamps which are the nearest to the ones I had if they last as long will be very happy they also look good

September 20, 2017
Unprompted review
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Reply from Affordable Lighting

Thank you for your review.

Rated 5 out of 5 stars

Fabulous helpful lady on the telephone …

Fabulous helpful lady on the telephone . Ordered, arrived, fitted looks fantastic . Prompt service

September 3, 2017
Unprompted review
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Reply from Affordable Lighting

Thank you for the 5 star review. The wall lights are a great design and very elegant, great to hear you think so too.

Rated 5 out of 5 stars

Glass shade

Great that I found a replacement shade!

August 26, 2017
Unprompted review
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Reply from Affordable Lighting

Thank you for your order. We are glad you are happy.

Rated 5 out of 5 stars

Fast service

Fast service, all as ordered.

August 3, 2017
Unprompted review
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Reply from Affordable Lighting

Thank you for your order of outdoor lights and for your 5 star review.

Rated 5 out of 5 stars

Shades of Goodness

The customer service was excellent We are very pleased with all aspects of the purchase. Would recommend.

July 28, 2017
Unprompted review
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Reply from Affordable Lighting

Thank you very much for your 5 star review. Glad you are happy with our service and your amber Ardeche pendant you purchased.

Rated 5 out of 5 stars

Excellent service from beginning to …

Excellent service from beginning to end. Very efficient and prompt delivery of item ordered and on opening the light looked eve better than online. Will definitely use this company again if ever I need great affordable lighting. Thank you very much.

July 23, 2017
Unprompted review
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Reply from Affordable Lighting

Thank you so much for your 5 star review. We look forward to hearing from you again in the future.

Rated 5 out of 5 stars

Excellent service

Excellent service - my order was placed on Sunday and arrived on Tuesday. The price was brilliant. Well packaged and the mirror looks lovely in my new bathroom.

July 21, 2017
Unprompted review
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Reply from Affordable Lighting

Thank you for taking the time to give us a five star review. Glad to hear that you are happy with your bathroom mirror.

Rated 4 out of 5 stars

delivery was excellent but online …

delivery was excellent but online listing gave me to understand that fixture came with bulb which was not included in order which is inconvenient.

July 17, 2017
Unprompted review
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Reply from Affordable Lighting

Thank you for your review.

Rated 5 out of 5 stars

Helpful, efficient, good value

Sent a photo of the fitting when queried, arranged immediate despatch, at the best price I could find.

July 14, 2017
Unprompted review
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Reply from Affordable Lighting

Than you for the excellent review, the Titan pendants are a very good product. Glad to hear you were happy with the service

Rated 5 out of 5 stars

Am very happy with the lamp that I …

Am very happy with the lamp that I ordered. Quick hassle free ordering and delivery. Wouldn't hesitate to use them again

June 15, 2017
Unprompted review
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Reply from Affordable Lighting

Thank you for your 5 star review. We are very pleased to hear that you are happy with your stunning Tara table lamp.

Rated 5 out of 5 stars

First class

Absolutely brilliant company I highly recommend using them fantastic

June 12, 2017
Unprompted review
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Reply from Affordable Lighting

Thank you very much for your 5 star review. We appreciate the recommendation.

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