Affordable Lighting Reviews 817

TrustScore 5 out of 5

5.0

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Rated 5 out of 5 stars

This place got me out of a tightspot after (I think but have no proof) I may have overtightend a £200 light fitting and put a hairline fracture in the glass. Stuart swung off his horse, in... See more

Rated 5 out of 5 stars

Utterly amazing customer service. Bought 5 lights from Josh who was thorough, honest and knowledgeable throughout. I accidentally broke part of one light and he went above and beyond to help me sourc... See more

Company replied

Rated 5 out of 5 stars

The exact products we wanted, only £50 cheaper than in the shops! Ordering easy, delivery really quick, and we were kept up to date about where our items were every step of the way. Arrived well pac... See more

Company replied

Rated 5 out of 5 stars

My Dar pendant light is lovely. Just as described on the site. Also bit cheaper than from other suppliers. Arrived promptly and delighted with the purchase. First time I've used Affordable Lighting bu... See more

Company replied

Company details

  1. Lighting Store

Information provided by various external sources

Lighting for every room in your house


Contact info

5.0

Excellent

TrustScore 5 out of 5

817 reviews

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Rated 5 out of 5 stars

Excellent customer service

Excellent customer service. We were initially called to ensure we had ordered the correct product (two very large chandeliers) before dispatch and were asked for a delivery date preference.When we had a minor problem with one of the chandeliers (a missing part) it was resolved very quickly. There was definitely a very personal touch to the service provided.

June 9, 2017
Unprompted review
Affordable Lighting logo

Reply from Affordable Lighting

Thank you for your super 5 star review, much appreciated. We do our best to please our customers.
I am very pleased to hear that your missing parts arrived. The image you sent us of the missing parts certainly helped speed up the process. Thank you.

Rated 5 out of 5 stars

Excellent service

I placed my order, did not receive an automated email after completing payment,however called the company and straight away they resend the payment receipt email to my inbox. The lady i spoke to was very friendly and nice. the delivery was within agreed time. will always use them.

June 9, 2017
Unprompted review
Affordable Lighting logo

Reply from Affordable Lighting

Thank you so much for the wonderful review, it is greatly appreciated. We look forward to being of service in the future.

Rated 5 out of 5 stars

As always

As always, great buyiing experience and good value products...I have bought multiple times from this company and would highly recommend.

May 15, 2017
Unprompted review
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Reply from Affordable Lighting

Thank you for your 5 star review. We're always glad to see returning customers.

Rated 5 out of 5 stars

Having just been let down by one …

Having just been let down by one lighting company dealing with affordable lighting was a pleasant experience. The service was efficient and delivery
communication accurate - all in all an excellent service provided

May 13, 2017
Unprompted review
Affordable Lighting logo

Reply from Affordable Lighting

Thank you so much for the wonderful review, we do appreciate it.

Rated 5 out of 5 stars

Good quality and value

Good quality and value. Very quick free delivery

May 12, 2017
Unprompted review
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Reply from Affordable Lighting

thank you for the 5 star review, glad to hear you are happy with everything

Rated 5 out of 5 stars

Excellent service

Excellent service. I did have a problem which was on my side but they dealt with it immediately and were so helpful. Cannot recommend them enough.

May 2, 2017
Unprompted review
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Reply from Affordable Lighting

We're always happy to help. Thank you for your glowing review.

Rated 5 out of 5 stars

Excellent

Excellent service over the Easter bank holiday. Answered questions the same day, delivery within 3 days, replacement part received straightaway with no quibble. Can't fault them at all.

April 28, 2017
Unprompted review
Affordable Lighting logo

Reply from Affordable Lighting

Glad to hear you were happy with everything, thank you for the excellent review.

Rated 5 out of 5 stars

Excellent service/assistance on the …

Excellent service/assistance on the telephone. Delayed dispatch at my request to allow me to return from holiday. Delivery arrived when advised.

April 12, 2017
Unprompted review
Affordable Lighting logo

Reply from Affordable Lighting

Thank you for the feedback and 5 star review.

Rated 5 out of 5 stars

Do everything right

Good selection, easy to order, arrived quickly.
Very satisfied with company and product.

March 6, 2017
Unprompted review
Affordable Lighting logo

Reply from Affordable Lighting

thank you for the 5 star review, we are happy to hear you are pleased with everything.

Rated 5 out of 5 stars

Affordable lighting- great choice, price and excellent service!

The web site is well designed and easy to use. Products arrived exactly as promised and I felt that I was kept up to date with how my order was progressing. It all was exactly as promised and my lights look great. Thanks for a great service, start to finish.

March 3, 2017
Unprompted review
Affordable Lighting logo

Reply from Affordable Lighting

Thank you for the feedback and review. We are so glad you are pleased with the lights.

Rated 5 out of 5 stars

All good

From point of placing order to delivery process was easy and communication good and all went to plan with product as expected thank you.

March 2, 2017
Unprompted review
Affordable Lighting logo

Reply from Affordable Lighting

Thank you for your 5 star review, we look forward to hearing from you again.

Rated 5 out of 5 stars

Cooper replacement glass shade

Fantastic speedy service from start to finish, highly recommended to anyone.

February 13, 2017
Unprompted review
Affordable Lighting logo

Reply from Affordable Lighting

thanks for the review, and the recommendation

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