Afford Rent a Car Reviews 

576
TrustScore 5 out of 5

4.8

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Rated 5 out of 5 stars

Over the last 5 years I have hired several vans and cars from Afford at Fenton, staff are always courteous and cheerful with a great range of vehicles. Often upgraded for no extra charge depending on... See more

Rated 5 out of 5 stars

One day hire of van with tow bar. Van provided in good, clean condition and fully serviceable including a number plate for a trailer, hired separately. All Staff were very friendly and helpfu... See more

Company replied

Rated 5 out of 5 stars

Been a long time since I needed to hire a car (decades) so didn't really know what the "process" was. After submitting online, had a phone call to confirm what I needed (which actually needed to... See more

Company replied

Rated 5 out of 5 stars

Great company, very friendly staff, service is second to none with very competitive prices. First class service from the moment you pick up your vehicle right up to dropping it off. Wouldn’t even thin... See more

Company replied

Company details

  1. Car Rental Agency
  2. Van Rental Agency

Written by the company

Afford Rent A Car provide car hire, van hire and MPV people carrier rental, in Stoke on Trent, Stafford and Crewe in Cheshire. Choose us for reliable, affordable, cheap car and van hire.


Contact info

4.8

Excellent

TrustScore 5 out of 5

576 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 87% of negative reviews

Typically replies within 48 hours

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4.8

All reviews

(576)

222 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Home removals

Great service quick and easy pick up of van friendly staff and overall good value for money

November 11, 2025
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Reply from Afford Rent a Car

Thanks for your comments and 5 star review which I’ll pass onto the team.

Rated 5 out of 5 stars

Great service

Great service, and friendly staff. Would recommend using these for any type of rental of a vehicle and or van.

November 21, 2025
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Reply from Afford Rent a Car

Thanks for your comments and 5 star review which I’ll pass onto the team.

Rated 5 out of 5 stars

Van hire

The staff were all helpful and made it all so easy. The van was clean and in good condition

November 15, 2025
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Reply from Afford Rent a Car

Thanks for your comments and 5 star review which I’ll pass onto the team.

Rated 5 out of 5 stars

Professionally conducted

Everything was conducted professionally without any delays. Booking, paying and picking the vehicle was fantastic.

November 17, 2025
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Reply from Afford Rent a Car

Thanks for your comments and 5 star review which I’ll pass onto the team.

Rated 5 out of 5 stars

Straight forward hire despite the hire…

Straight forward hire despite the hire being for my son who was over from Japan , car well turned out and good communications throughout

November 13, 2025
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Reply from Afford Rent a Car

Thanks for your comments and 5 star review which I’ll pass onto the team.

Rated 1 out of 5 stars

communication was not good

communication was not good , travel from oxford to get a van and last moment they said they can’t do insurance and they had my all documents so they could rang me and tell me

November 20, 2025
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Reply from Afford Rent a Car

I have checked with the office and unfortunately your licence was unacceptable to our insurance company.We offered you to get another driver but unfortunately you didn’t have one.
Obviously we can’t let a vehicle on the road uninsured,so had to refuse the hire.
Please check our other reviews and you’ll see we are a very reputable company with excellent customer service.

Rated 5 out of 5 stars

Excellent customer service.

Excellent customer service from the Stafford branch.

November 10, 2025
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Reply from Afford Rent a Car

Thanks for your comments and 5 star review which I’ll pass onto the team.

Rated 5 out of 5 stars

Van hire

No complaints, staff were very friendly and accommodating with a trouble free pick up in atrocious conditions.
Will definitely hire a vehicle again from you in the future.

November 15, 2025
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Reply from Afford Rent a Car

Thanks for your comments and 5 star review which I’ll pass onto the team.

Rated 5 out of 5 stars

Great value

Simple booking process, friendly team, very fuel efficient van, well presented with a lovely clean cab.
Great price.

November 11, 2025
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Reply from Afford Rent a Car

Thanks for your comments and 5 star review which I’ll pass onto the team.

Rated 5 out of 5 stars

Service from 1st phone call was amazeing

Plain ,straight forward from phone call to return was faultless.
Some of the vehicles show ware and rare but the price makes them good value

November 3, 2025
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Reply from Afford Rent a Car

Thanks for your comments and 5 star review which I’ll pass onto the team.

Rated 5 out of 5 stars

Mow Cop move

Made my van booking through the on line site as i normally do . The booking is so easy . I collected the van on the morning of my booking it took minutes to go through the paperwork and only a few more minutes to check over the van with a member of Affords staff . I have never had a problem and will use Afford when ever the occasion arises .

November 7, 2025
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Reply from Afford Rent a Car

Thanks for your comments and 5 star review which I’ll pass onto the team.

Rated 3 out of 5 stars

It could have been much better

Booking in process was long and drawn out. One can't help but feel in a digital age, license checks and document checks could be scanned in before collection day. The van must of been returned and had limited wash and check time before rehire, as I had to wait for to happen. It's a shame this isn't accounted for as it did leave me feeling like I was just part of the turnaround process. It was taking so long I took the van as it was after just a quick wetting down.

November 15, 2025
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Reply from Afford Rent a Car

Really sorry to hear of your dissatisfaction so please accept our sincere apologies

Rated 5 out of 5 stars

Customer Excellence at it's Best

I recently hired a rental van from Afford Rent A Car in Stafford and had an excellent experience from start to finish. The service was outstanding, the price was competitive, and unlike Enterprise (where I’ve often faced unexpected add-on costs and have been let down multiple times) Afford delivered exactly what they promised.

Phil and Debbie provide exceptional customer service, and the whole process, from booking to collection, was completely seamless. The Stafford branch team were friendly, helpful, and professional throughout. Their offer of no excess and no deposit is truly unique in the local area, and their vehicles are always in fantastic condition, ours was pristine on collection.

I’m genuinely impressed and won’t be returning to Enterprise now that I’ve found Afford. I highly recommend them to anyone needing a hire vehicle. Thank you again for the outstanding service!

November 12, 2025
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Reply from Afford Rent a Car

Theyre a great team there so thanks for your comments and 5 star review which I’ll pass onto them

Rated 5 out of 5 stars

The staff are pleasant and polite

The staff are pleasant and polite. We always get what we ask for if bit better in the hire car offers.

August 1, 2025
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Reply from Afford Rent a Car

Thanks for your comments and 5 star review which I’ll pass onto the team.

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