Alliance Française La Haye Reviews 85

TrustScore 4 out of 5

4.1

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Rated 4 out of 5 stars

We are very please with interactions with the Alliance Française team which is always helpful and solution oriented. However, we barely receive feedback on how the kids are doing in the lessons and... See more

Rated 4 out of 5 stars

The handling was correct and I was just disappointed as the course was cancelled at the last minute. That shows a lack in the preparation phase. It is a credibility issue and I still don't know if I w... See more

Rated 5 out of 5 stars

Excellent B1.5 class!. with Florian Lafousse. During these course I have improved a lot of skills. Florian has been very supportive and he makes the class very enthusiastic.

Rated 3 out of 5 stars

I started following courses 2 years ago at Alliance Française La Haye, and I was lucky to have wonderful teachers like Myriam, Blandine, Lola, Pascal, who pushed me to be better at writing and communi... See more

Company replied

Company details

  1. French Language School

Written by the company

Alliance Française La Haye is specialized in teaching French as a foreign language. We also participates in the organization of cultural events in The Hague and its surroundings. Our association is non-profit.


Contact info

4.1

Great

TrustScore 4 out of 5

85 reviews

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Rated 3 out of 5 stars

I didn’t understand much

September 17, 2021
Alliance Française La Haye logo

Reply from Alliance Française La Haye

I'm not sure I understand your comment, can you tell us what you don't quite understand? Don't hesitate to write to: info@aflahaye.nl to make any necessary clarifications so that we can guarantee you the best possible experience at the Alliance Française de La Haye.

Rated 3 out of 5 stars

I started following courses for 2 years…

I started following courses 2 years ago at Alliance Française La Haye, and I was lucky to have wonderful teachers like Myriam, Blandine, Lola, Pascal, who pushed me to be better at writing and communication skills. At this moment, I am very disappointed about the teacher. Everybody, who will be following courses with Florian Lafosse, be prepared to listen to a long monologue from his side, being interrupted when speaking and of course, because of his long speech, we don't have time to do the material from the book. It is really a pity, as I really enjoy the subjects treated in the manual, and also I feel, that, this way, I will be behind with my conversation skills :(

September 14, 2021
Unprompted review
Alliance Française La Haye logo

Reply from Alliance Française La Haye

Thank you for your comments which are very important to us. We are happy to know that your previous experiences have given you full satisfaction. Your comments have of course been taken into account and are already integrated by the team in the framework of the policy of follow-up and personalised support of the Alliance teachers.

Rated 4 out of 5 stars

The handling was correct and I was just…

The handling was correct and I was just disappointed as the course was cancelled at the last minute. That shows a lack in the preparation phase. It is a credibility issue and I still don't know if I will respond to any other offer from you.

July 16, 2021
Rated 1 out of 5 stars

Too many people in a group for online…

Too many people in a group for online course. I need to speak more but it's impossible online with such many students. At the beginning, when there were only 6 participants, everything was great but then AF decided ti solve a problem with a teacher who left at our expence. Really disappointed.

May 16, 2021
Alliance Française La Haye logo

Reply from Alliance Française La Haye

We fully understand your dissatisfaction. In principle, we make it a point of honour to keep the number of students per group below 8. The unexpected departure of the teacher during the session and the existence in parallel of a group of the same level with an experienced teacher seemed to us to be the best solution to ensure continuity of the proposed offer. Despite the merger of the two groups, the number of students in the group remained below 12. We regret to note that this gave you the feeling that you could not fully express yourself and we are sorry for that.

We hope you will understand that this situation is not the norm.

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