A Fragrance Lab Reviews 

6
•
TrustScore 2.5 out of 5

2.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Company details

  1. Perfume Store

Written by the company

Market Leading "inspired by brands" fragrance company with over 1000 fragrances from over 100 Designer inspired mainstream designer brands. Whatever fragrance you are looking for, we're confident that we've got it! Ultra Luxury Fragrances with absolutely no compromise on the quality.


Contact info

2.5

Poor

TrustScore 2.5 out of 5

6 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

2.5

All reviews

(6)

1 review in the last 12 months

Write a review

We perform checks on reviews

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

I am writing this review just to give…

I am writing this review just to give people the heads up on F.L customer service. I placed my order on the .05.01.26. and I have still not received it. I have emailed customer service for an update but have not got a reply. Their site states delivery with 2/5 working days. Not good enough !

January 12, 2026
Unprompted review
Rated 1 out of 5 stars

Scam products

Scam products. Received a bottle containing what I honestly think was just rubbing alcohol. Contacted twice, no reply, had to instruct my bank to recover the funds.

September 22, 2025
Unprompted review
Rated 1 out of 5 stars

Don't buy anything from fragrance lab,I…

Don't buy anything from fragrance lab,I have waited for 2 weeks for my purfume to arrive, and im still waiting. I have contacted fragrance lab via email over 10 times and no-one has contacted me. Fragrance Lab doesn't have a telephone number were you can contact them. So it looks like this website is a fraud.

June 8, 2025
Unprompted review
Rated 5 out of 5 stars

Bought their Cairo perfume

Bought their Cairo perfume, modelled after Penhaligons Cairo. I found it similar to the original and also long lasting, could still smell it at the end of the day. Delivery was quick, packaging ok but not great

February 4, 2025
Unprompted review
Rated 1 out of 5 stars

DON’T BOTHER!!!!!

Was sent the wrong perfume, didn’t smell anything like the original. Emailed them 5 times asking for an exchange and had zero response from them!! Don’t bother ordering from this company as their customer service is appalling. Still waiting for an answer…..

November 18, 2024
Unprompted review
Rated 1 out of 5 stars

Smell good but not lasting at all

Dupes are very close to original scents. Amazing atomiser. The only down side is the won’t last more than 10 minutes. I have bought 2 different fragrances from them and two samples and all of them did not last more than 10 minutes.

April 15, 2024
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look