agero.com Reviews 82

This is one of the most exploitative companies for its partners and service providers—a company that pays its providers a mere $40 per vehicle while charging clients nearly $200. On top of that, whenever you submit a request for additional charges, they reject it; and if you press the issue too hard, they block you or place your account on hold. It is the worst company to work for; it oppresses and steamrolls every small business it deals with. The smaller the company, the harder they make things for you. It is a disgrace to work with this company and to witness how ruthless they are toward the people who work tirelessly day in and day out—risking their lives on the highway at night—yet are valued absolutely not one bit.

Horrible. Over a 6 hour wait for a tow this past friday. Battery in my car was working prior to the tow. When auto repair went to start it, battery dead. Agero rep Toni called today only because I called again this past Monday and Wednesday night. Toni have ineffectual "apology", refused to refund my $164 for the tow. Do not use this company.

⚠️ WARNING⚠️ DO NOT USE AGERO TOWING COMPANY My car was stolen. Agero was scheduled to pick up my car from the pound several times after my car was found to put it in the collision shop. They never showed up. On different occasions I was told that the tow company would be there in 15 minutes, they were on their way, they would be there in 45 minutes. These were all lies that they told me. They would never show up. 5 days have passed and my car is still sitting at the pound. When you ask them what happened or why they didnt pick it up, they have no excuse why. They just give you another false time that they would be there. Save yourself the headache and please use someone else. This company is not reliable and they will leave you hanging.

Discovered my car battery was dead finally after 13 years on 4/13. Progressive sent Agero locally here in or near Redmond, WA. Waited a very long time for someone to arrive but that was a minor thing. (When he finally did show up, it was a guy, not in a truck, but in a very old, very beaten up car.) What REALLY pis*ed me off was discovering, one week later, that the person who had shown up had made two illicit charges using my credit card number on 4/20 and 4/21. The second charge on 4/21 was flagged by my bank and that's how I discovered it as well as the lower charge that was not flagged on the previous day. I KNOW it was this person for 2 reasons: 1) I'd not used the card I charged the service to for at least one month and had a zero balance at the time. 2) The only other charge I made using that card was the same day of the jump on 4/13 at O'Reilly's to buy a new battery. I KNOW it was NOT the person at the store who waited on me and installed the battery for me. Why run the risk of getting fired over something like that? It couldn't have been him. It had to be the creep who took forever to show up on the 13th. If you need roadside assistance because it isn't part of your auto policy and your insurer wants to send someone from Agero, tell the insurance rep to use another company!

Apparently my “Nationwide is on my side” towing coverage has been contracted, without my knowledge, to Agero. In 35 years I’ve had two mechanical breakdowns. The first, about 15-20 years ago, was handled professionally and promptly by Nationwide when I called them from the roadside. They were on my side, I was happy. This occurrence automatically flipped me to this Agero company. I couldn’t speak with Nationwide even though I called them (my worthless agent was not available). I had no idea. I was told a Rollback would get me within the hour. Okay, that’s service. Except it didn’t happen. Then the second hour passed and I started calling and texting. Each time I was told my service had been “escalated” and I would be contacted by the tower, with a time. Each time nothing happened. I spent five hours on the roadside, in the heat as the vehicle (a/c) could not be run. I called (18) times. I finally got picked up by a reputable towing company after my last profanity laced call when Agero finally cancelled the “original” towing company and contacted a reputable one.
This was a horrible, horrible experience. Nationwide should be ashamed and needs to dump this outfit, now.

Don’t under any circumstances get a tow company that’s under this company or have your insurance send any tow company under this company. They are refusing to fix the damages to my car that were caused when I got into my accident they are sending pictures after the car was on bed of tow truck but my subframe is damage as I have pictures of the bottom and the adjuster who saw it said the same thing as well as other damages we just found. Now I have to get lawyer involved as I refuse to pay for damages i didn’t not cause all because a call center representative wants to act like a know it all and the company wants to skirt out of paying. Also my car is not the only one damaged by this company other cars have been damaged. So now I have to get a lawyer involved and in hopes they fix my car or pay for a new one

My husband had a blown tire while driving on the highway. No problem. I called my insurance company Progressive because we have roadside assistance. I’ve used it before and normally have to wait up to 2 hours but they usually show up. My first call was at 10:10am. I spoke with the rep and explained that he had a blown tire. She wanted his location on the highway but since I wasn’t in the same location as he was she sent a text link to him and once he clicked the link and she got his location she called him to get further details and a I hung up. Shortly afterwards he received notification that a company was dispatched and someone from the company called to say they would arrive within 20-45 minutes. Two hours later and 3 phone calls to Progressive (who uses Agero for roadside assistance) and the service provider, he’s still waiting and we’re being told it will be another 20 minutes. 1 hour later a guy in a small car, not a tow truck, shows up from the service provider and he has no tools to remove the spare tire from under the pickup truck or to remove the blown out tire. By this time, after waiting on the side of the road for 3 hours with hazard lights flashing, the battery in my husband’s pickup truck had died. The guy offered to jump start the truck (the least he could do) and told my husband if he can get the spare tire off to call him and he’ll come back to change the tire. Now, if my husband could get the tire off himself we wouldn’t have needed roadside assistance but ok. I call back Agero. Now it’s 1pm and to my dismay I’m told I only asked for a jump start so how could I have expected a tow truck or a flat fixed! I try explaining that my husband never had a dead battery at 10 am when I first called so why would I have asked for a jump start? The rep was not empathetic to the fact that we have been dealing with this for 3 hours and would not admit that someone on their end changed my request to a jump start after the service provider showed up and that’s all he had done. She kept on telling me that that’s all that’s in the system so that’s all we asked for and the only thing she could do is start a new claim and I’d have to wait maybe another 2 hours. I had come to the conclusion that I would not be receiving road side assistance but I could not accept that she was trying to tell me I asked for a jump start for a blown tire so I hung up and decided to call back to speak to someone else. Now we’re going on 4 hours and still no help. I called back and had to go through the entire thing again with someone new with the same results, no understanding or sorry for the situation just telling me I only asked for a jump start because that’s all the guy did when he showed up unprepared with only a battery charger! I got frustrated enough and asked the rep to please just start a new claim which she tried to do unsuccessfully because now she can’t get in touch with my husband to find out his location which all she had to do was send him the link like before and when he opens it call him so he would know it’s from the insurance so I just hung up. Luckily my husband is resourceful and in the meantime was able to get the spare off the truck and called back the same guy who had come out with just a battery charger. He finally showed up with the proper tools and was able to put the tire on for him. It’s now 2:30pm, 4 and a half hours after this whole ordeal started. Let’s be clear, this guy changed the tire not out of the goodness of his heart but because it was the job he originally came out to do and he was already getting paid since between him and Agero someone misrepresented my claim to make it seem that I only asked for a battery charge. As for Agero no one ever called back to ask if we’re still waiting for help or to follow up since I had asked to start the second claim but didn’t complete it. They couldn’t have cared less. I’m just thankful that it wasn’t dark and it wasn’t 10 degrees in the middle of winter because he could have been killed waiting on the side of a busy New York city highway

Don't do business with these people !! I have been dealing with them to get my damages fixed and paid for since Nov 2025. Finally they attempted to do somerhing but guess what they stopped payment on original check and said they will send replacement i am yet to receive it. They are a horrible company never can touch get ahold of the correct people to answer anything its phone tag always and yet here I wait to receive a call or check. supervisor seriously needs to take her job more seriously . i guess its nor her vehicle what she care jackie munoz . keep in mind damages were done in November we are now middle of april.

CROOKS! I worked for them for approximately 3 months. I did my certification, worked for a month and had my SOW terminated. They DID not contact ME to tell me it was terminated, they just canceled all of my intervals. And they have YET to pay me for the intervals I worked in February. I have SEVERAL emails that I sent to my SERVICE PARTNER MICHELLE and Agero. All ignored me, we are now in April, still no attempt to pay me for hours worked.

Nightmare!! I had a flat tire and had them come to “assist”. Some kid in a pickup truck pulls up, doesn’t have the right equipment and tells me I had somehow stripped the lug nuts. He said no one can assist me and I need to get it towed. Thank God a man in a jeep pulled up and was immediately able to get the lug nuts off because they were NoT stripped at all! Never again will I use this company.

I had a failed front strut, needed a short tow (6 blocks) to the repair shop. I have roadside assistance on my Erie auto policy, so this should be no problem, right? Well, not exactly. I knew from a previous lockout experience that Agero is difficult to deal with, so I got my insurance agency involved right away.

It didn't matter. After eight (8) calls to my agency -- two of which were transferred to Agero -- an agent finally told me to find a tow on my own and submit it for reimbursement. Fortunately, I was in front of my house, so I could scoot inside and use my laptop to find a tow.

During the two calls transferred to Agero, I never actually spoke to a human being. Their bots said there was no coverage connected to my phone number, and attempts to enter my policy number resulted in my being disconnected from Agero.

It's bad enough that Agero failed, but when my insurance agency tells me to find my own service, that begs the question of why Erie bothers using Agero at all. I have begun shopping my auto policy to other companies, with an emphasis on good roadside assistance reviews. I hope I never need it again, but if I do I don't want this experience again.

NOTE: Here is my theory of what Agero is actually doing, based on numerous reviews from customers and providers.
1. An insurance policyholder needs roadside assistance (a tow, jump start, lockout, etc.). They call their insurance 800 number, which connects them with Agero.
2. Agero tells the policyholder they can find no policy for that customer that includes roadside assistance, but offers to send somebody if the customer pays Agero directly. The customer, under duress and often by the side of the road, pulls out a credit card and pays Agero's fee.
3. Agero then sends a tow truck or locksmith, but pays that tow company or locksmith a fraction of what it just collected from the customer. That $200 for a tow? My own tow, dealing directly with the tow company, was $125. Tow rates that are part of an insurance company contract are generally lower, since they have more leverage than I do as an individual.

Conclusion: This is a maneuver by Agero to sidestep its fee guidelines as set by contracts with insurance companies. By forcing a roadside assistance call into a private, non-insurance transaction with a stranded individual, Agero collects more per service than it could if it followed its insurance contracts. It does not necessarily share that with the providers; it pockets the extra money.

I am surprised that the insurance companies using Agero have not yet figured out this scam.

My insurance company used Agero to send a service provider to pick up my camper from my home and have it towed to a repair facility. The service provider caused over $2000 worth of damage to my camper, I have photo and video proof that the damage was caused by their service provider, and Agero is refusing to hold the service provider liable. They have been impossible to deal with, they are ignoring clear evidence, they will not provide me with contact information for management, and they have been almost completely unresponsive to emails. This is a trash company, with terrible customer service, and obviously zero ethics. Terrible.

“AGERO is not the first instance of my employment in a Remote capacity but it is my first time experiencing blatant manipulation of usual merit-based work practices to one of noticeable alteration of work processes to adversely project unfavorable perception and outcomes on the work performance of an employee, myself, a Disabled Senior Citizen Military Veteran.”

The above is word-for-word the very second sentence of my AGERO resignation letter.

Started working at AGERO in 2021 until early 2026. A favorable experience at first because of my satisfaction with helping others, whether they be patients, customers, or in this instance, individuals requiring roadside assistance.

Continued employment at AGERO markedly changed around late 2023 after being involuntarily transferred to the Connected Vehicle (CV) Department without notice: I was marked MIA (missing in action) from work multiple times (including the VERY FIRST DAY of my transfer) for which I had to continually request correction of (my attendance record was, and remains flawless). My CV supervisor unilaterally deducted one entire day from my weekly work schedule without explanation, which was restored after I complained.

There was the African supervisor who sat in on a ZOOM call with my assigned supervisor and blatantly LIED about the delayed response times to my requests for supervisory support during active customer calls (that NEVER happened, she said)-the very next morning I sent my supervisor a screenshot of an instance from the previous week, a request for assistance that was never responded to and only ended when the customer got tired of waiting and which led to me signing off work after my scheduled sign-off time. The screenshotted message disappeared into the void, never to be remarked on again.

With the assistance of a Department of Veterans Affairs Doctor I applied for and was granted a “Reasonable Accommodation” under the Americans with Disabilities Act, to be transferred back to the Roadside department.

Instead I was actually reassigned adjacent to the Roadside department, doing the same work but with the added responsibility of having the actual Roadside Agents transfer their customer calls to me to obtain payment for out-of-pocket roadside services.

This is when I noticed that most of the newer Roadside Agents were mostly heavily-accented foreign national workers, Phillipinos, Africans, Haitians, and instead of just taking customer payments I was consistently correcting grievous errors of their work product, with the customers in many instances not owing any payment because they were actually covered, or becoming annoyed with me because the other Agents had either indicated the wrong vehicle, vehicle locations, policy number, or even the customer’s name.

The additional time that I spent on THEIR corrections were held against ME, ensuring that I continued to receive poor ratings compared to the other Agents in terms of job performance times, work incentives, and unfavorable rankings in the Shift Bids (where once or twice a year Agents got to bid for more favorable work shifts).

I began to be plagued with peculiar calls which were unnecessarily lengthy and resulted in no work outcome because the calls would always result in a draft or be declined. The time I spent on these calls also negatively impacted my work performance times.

The metrics for work incentives and bonuses also bizarrely changed from being rewarded for good job performance and instead were changed to incentives for providing answers to ridiculous questions on pop-culture, i.e., what famous actor starred in the 2017 movie….?
This is when resignation became more than just a passing thought.

Then I began to experience peculiar network issues and outages that sometimes occurred multiple times per shift resulting in lost productivity. My computer was blamed.

I purchased a brand new laptop and the issues did not stop-my assigned supervisor even disingenuously accused me of probably causing a network outage by accidentally pressing the Numbers button!

I had my new device inspected by outside tech support (the Geek Squad) and was advised of multiple viruses and malware which only could have come from AGERO because whenever I used my computer when not working I have historically ALWAYS used a very good pricey VPN (even with the old computer), and later added antivirus software.

It is disgusting that AGERO would let acts like this occur in a system where every phone call and moment of everyone’s computer screen is monitored and recorded.

Easily without a doubt this was the worst work experience of my entire existence - and I once worked alongside honest, hardworking migrants landscaping and digging ditches in the hot Florida sun!

We are a contracted towing company through AGER0 SWOOP.
Unfortunately, we got scammed by this Firestone, customer, Emily Hurst and Agero damaged vehicle specialist Daniel Munoz.
We were called by the customer, Emily Hurst to tow her vehicle from the parking lot at Firestone to the overhead door or service entrance at Firestone. We dropped the vehicle at Firestone and the technician ran the car into the hoist and knocked off the mirror. The manager and a technician were very apologetic to the driver and the driver took photographs and videos and called Emily hurst the owner of the vehicle and told her what happened. Firestone employees said they would take care of it our driver left. After a few days, we get a call from Agero Swoop telling us that they're going to charge us back.$1,066.22. Agero claims representative (Daniel Munoz) automatically assumed we were responsible, even though we had all the pertinent information and photos. Upon several calls and no responses from vehicle owner, Emily hurst, agero's Daniel Munoz and now new service manager at the Firestone. No one will reply.
Vehicle Owner, Emily, hurst Firestone and Agero Daniel Muniz scammed us. All we were doing, was trying to do the right thing.
Beware of these people they take no responsibility for their actions.

TERRIBLE COMPANY. THEY WILL TAKE YOUR MONEY AND NOT PROVIDE SERVICE.
OBVIOUSLY FOREIGNERS ON THE PHONE WHICH EQUALS ZERO CUSTOMER SERVICE.

Aweful the way customers speak to the techs using foul language and demanding the techs to be there right away. No respect. My spouse works for them and has had customers treat him so rude and talk so aweful to him. If my husband gets in an accident to help someone will they go help him, if he dies will they bring him back. they need to remember these techs have families too. How aweful people behave. Its not their fault you blew a tire or locked yourself out. They are coming to help you and sometimes the pays not even worth it to go help someone.

Agero Road Side Service does not deserve any stars! The owner is a crook. He told me my USAA Insurance Company would not pay for my towing, so I had to pay on the spot $200.00, or he could not tow me. Then Agero Road Sidee Service charged my USAA Insurance Company. What a scam!! He got paid twice. Do not use this company. However, the driver was very nice, not sure he was in on it. My insurance reimbursed me. I thought something was off when Agero would not send me a receipt for the $200. I asked him multiply times. He said he would, but never did. What a scam!!! I just don't want anyone else to go through what I did.

Our experience was extremely disappointing. We were grossly overcharged for a simple tow, far beyond what local towing companies typically charge for the same service. As we soon found out after the tow from the lady with the towing company how much they charge then what agero charged was triple the cost.
What made this worse is that a representative from Agero admitted on the phone that the pricing was high because they “need to make a profit.” I understand businesses need to earn money, but that should not come at the expense of customers who are already in a stressful roadside situation and expecting fair, transparent pricing.
The cost felt predatory rather than reasonable. When you’re stranded and relying on your insurance’s roadside assistance, you expect help — not to feel taken advantage of.
I would strongly caution anyone relying on Agero through State Farm to verify towing costs ahead of time or consider alternative roadside assistance options if possible.
Cancelled our insurance with State Farm today after 20 years of business due to this scam of a company called Agero.

I own an insurance brokerage and Safeco, now Liberty mutual outsources emergency road service to this company and my elderly ill client waited 4 hours for a jump/tow. This is deplorable/unacceptable/pathetic... This is metro Phoenix and there are plenty of towing companies within miles of his location. Do not use this company.

Needed a jump. Estimated time was 60-90 minutes. After 90 minutes, estimate was 35 minutes. I called, they said 15 minutes. An hour passed, I called and they said 10 minutes. When I complained, they hung up on me mid call. Horrible customer service and a wasted morning.