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Review summary

Created with AI, based on recent reviews

Considering 95 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company for its excellent service, highlighting the staff's professionalism, efficiency, and helpfulness. Many people appreciate the reasonable pricing and the overall value for money, noting that everything is stated upfront with no hidden charges. Reviewers frequently mention the promptness and reliability of the service, with engineers arriving on time and completing work quickly and efficiently. The staff's ability to explain options clearly and their respectful approach to property are also highly valued by consumers.

What people talk about most

Service

Reviewers mention positive feedback about service, consistently praising the professionalism, efficiency, and... See more

Staff

Consumers consistently report positive experiences with staff. Reviewers frequently praise the... See more

Price

Reviewers highlight positive aspects of price. Customers consistently report that the final cost was within... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Open, honest, plain talking, a very reasonable price, everything stated up front, no hidden charges, did the work exactly when they said they would to a very high standard….i could go on and on - th... See more

Rated 5 out of 5 stars

I had used AG Fraser a few times for boiler services and work, so felt very happy to use them for a new boiler, and they did not disappoint. Paul was very helpful in explaining all of my options and h... See more

Rated 5 out of 5 stars

AG Fraser replaced my boiler over the last 2 days. There was productive communication throughout the process. From initial enquiry, assessment and quote. Paul was efficient at answering my queries e... See more

Rated 5 out of 5 stars

Andy from AG Fraser came to do our annual boiler service and gas safety check. As always, he was efficient, thorough and professional. We have used this company for the last three years and we have al... See more


Company details

  1. Gas Installation Service
  2. Boiler and Heating Service
  3. Plumber

Written by the company

Our company specialises in the installation and maintenance of domestic boilers and central heating systems. We are based in Wigan and serve surrounding towns and cities including Warrington, Leigh, Bolton, Bury and Manchester. All of our engineers are experts in what they do, and we never subcontract any gas installation work. This way we are 100% responsible for the quality of out workmanship and can keep the prices low. Our services include; new boiler installations, boiler replacements, central heating installations, boiler repairs, boiler servicing, landlord gas safety certificates, powerflushes, radiator installation and heating upgrades. We work with a wide variety of boiler manufacturers including Worcester, Baxi, Ideal and Vaillant.


Contact info

5.0

Excellent

TrustScore 5 out of 5

1K reviews

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How this company uses Trustpilot

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Rated 5 out of 5 stars

Outstanding job all round from the first phone call to fitting. Great reliable company and team.

From begining to end it's been a great customer experience. Paul keeps you updated and informed at every single stage. Andy the fitter and his team were just amazing, we had a big problem with our tank and pipes from the loft and less experienced fitters I'm sure would have given up on the problem. Not Andy he not only communicated everything very clear to us and what he was going to do to help rectify our problem. Our boiler was over 18 yrs old and although serviced the pipes were blocked from the debris from the uncovered tank. Absolutely 5 star service all round from begining to end.

February 20, 2025
Rated 5 out of 5 stars

Excellent service, highly recommended

Just wanted to pass on my sincere thanks to Nathan for the work he carried out today.

What a lovely, friendly guy! He worked really thoroughly and quickly and left everything spotless. He also explained everything to me as he worked through the jobs.

Please pass on my compliments.

Great work; many thanks!

January 24, 2025
Rated 5 out of 5 stars

Boiler service

Very professional, on time for appointment and talked me through what was entailed in my boiler service by Andy.Paul is very easy and professional either by phone or online,highly recommended.

January 23, 2025
Rated 5 out of 5 stars

This is the second time AG Fraser is…

This is the second time AG Fraser is helping with repair in my house. Due to level of trust, professionalism, transparency and confidence I had with their work first time, I didn’t hesitate reaching out almost 3 years after the first boiler repair they did for me. This time was no different. the quality, affordability, quick turnaround and professionalism not forgetting empathy. Thank you to Paul, Andy and Nathan for the amazing and swift radiator and boiler replacement.

December 23, 2024
Unprompted review
Rated 5 out of 5 stars

Annual boiler service review

The engineer was very friendly, fast and efficient. He rang me to let me know when he was leaving his previous job and his ETA at my flat. Once he arrived he was great. After he completed the service he asked me if I had any questions. Would highly recommend!

January 8, 2025

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