Follow up providers takes time to respond any questions in a very professional manner. Never have been this easy to take care of my health.
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Everything was super simple and easy! I had an issue with getting the refill form, but the representative sent me a link and from there, it was a matter of minutes to process!
Company replied
Experience with the doctor and getting medication was easy. But getting logged into the website/app has been a nightmare. I called and was told my issue had been escalated to IT and I would be called.... See more
Company replied
I really liked the provider. I felt heard and she was very knowledgeable about perimenopause and answered all my questions. She is getting me started on HRT right away.
Company replied
Company details
Written by the company
Agile Telehealth makes it easy for employers to offer employees affordable, prescription-based GLP-1 treatments—all from the convenience of a virtual visit. What sets Agile’s programs apart is our ongoing, personalized support through exclusive Care Coaching. Each patient is paired with a certified Care Coach who meets with them biweekly—or at a cadence that works best for them.
Contact info
United States
- agiletelehealth.com
4.6
Excellent
804 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 85% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
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Nurse Practitioner Kretschmer was very…
Nurse Practitioner Kretschmer was very professional and knowledgeable; She knew exactly what I was looking for, the dosage amount and how to use the medication. Highly recommended.
June 10, 2026
Unprompted review
Reply from Agile Telehealth
Hi Judson, it’s wonderful to hear that NP Kretschmer provided such professional and knowledgeable guidance for your treatment. Thank you for sharing your experience and for your recommendation. Our Agile Telehealth patient support team is dedicated to maintaining this high standard of care.
-Agile Telehealth Team
I really appreciate the professionalism…
I really appreciate the professionalism and prompt responses from providers. I have used a different GLP1 provider before switching to Agile, and it’s like night and day in terms of customer service and overall quality. Thank you. I am so excited about my weight loss progress, and I look forward to remaining a customer of Agile Health.
June 10, 2026
Unprompted review
Reply from Agile Telehealth
Hi Amanda, we’re thrilled to hear how much better your experience has been since switching to us. Thank you for trusting our Agile Telehealth GLP-1 program and sharing your success. We’re committed to maintaining the high level of professionalism and prompt support you’ve come to expect as you reach your goals.
-Agile Telehealth Team
All perfect
June 10, 2026
Unprompted review
Reply from Agile Telehealth
Hi Jamie, we’re so happy to hear everything has been perfect for you. Thank you for sharing your positive feedback and trusting us with your care. Agile Telehealth reviews like yours help us know we’re on the right track. We’ll keep working hard to maintain the high standards you’ve experienced.
-Agile Telehealth Team
Reply from Agile Telehealth
Hi Marcus, we’re so glad you found our process both quick and helpful. Thank you for sharing your experience and for your trust in us. Agile Telehealth reviews like yours keep us motivated. We’re committed to keeping our support efficient and easy to navigate for everyone.
-Agile Telehealth Team
Alexus was helpful
Alexus listened to me and helped with my questions about the prescription form and made sure it was answered correctly.
June 9, 2026
Unprompted review
Reply from Agile Telehealth
Hi Rita,
It's wonderful to hear that Alexus could help clarify those prescription form questions for you. Thank you for sharing your experience and for trusting our medical weight loss program. We'll keep working hard to ensure every interaction is just as helpful and supportive.
The Agile Telehealth Team
Just the beginning but very good
Just the beginning but very good. 8 days in no issues or problems or concerns.
May 25, 2026
Unprompted review
Reply from Agile Telehealth
Hi Fred, it’s great to hear your first eight days have been so smooth and worry free. Thank you for choosing us for your medical weight loss journey and sharing your early progress. We’re committed to providing you with consistent, high quality support as you continue forward.
-Agile Telehealth Team
Reply from Agile Telehealth
Hi James, it's great to hear that you found our process easy to navigate. Thank you for sharing your positive feedback about our professional staff. We're committed to keeping our medical weight loss program simple and supportive for all our patients.
-Agile Telehealth Team
Reply from Agile Telehealth
Hi Jim, we're glad you had such a positive and efficient experience with us. Thank you for your kind words about the Agile Telehealth patient support team. We're committed to keeping our service friendly and thorough for everyone we help.
-Agile Telehealth Team
Grace was a little hard to understand…
Grace was a little hard to understand at times.
June 8, 2026
Unprompted review
Reply from Agile Telehealth
Hi Lucy,
We appreciate you letting us know about your experience with Grace. Thank you for sharing your feedback and for your trust in us. We’re committed to clear communication and will keep working to ensure every interaction with the Agile Telehealth patient support team is as helpful as possible.
The Agile Telehealth Team
Reply from Agile Telehealth
Hi Rob, we’re so glad you had such a great interaction with your health provider. Thank you for sharing your experience and trusting us with your care. We'll keep working hard to ensure the Agile Telehealth patient support team stays just as helpful and friendly for you.
-Agile Telehealth Team
Reply from Agile Telehealth
Hi Marlena, we’re so glad your session went smoothly despite the storm making your internet unstable. Thank you for your patience and for trusting the Agile Telehealth patient support team with your care. We’re committed to providing you with reliable, high quality support every step of the way.
-Agile Telehealth Team
Quick and easy with medical professionals
This time I was able to refill my medication without having multiple visits with a healthcare professional, which made it quicker and less stressful
June 7, 2026
Unprompted review
Reply from Agile Telehealth
Hi Ssteph, we're so glad we could make your refill process quicker and less stressful this time. Thank you for sharing your experience and for your trust. Agile Telehealth reviews like yours help us stay focused on making care accessible. We’re committed to keeping our service as smooth and efficient as possible for you.
-Agile Telehealth Team
Site issues
While the actual meeting with the provider went great, the technology and site made it so I was 10 minutes late. Both the provider and I experienced issues connecting and I was disconnected three times. The site also said I used an invalid invite link even through it was from the email reminder itself.
June 7, 2026
Unprompted review
Reply from Agile Telehealth
Hi Inez, we’re sorry to hear that technical issues made it so difficult to connect for your appointment. It’s frustrating when technology gets in the way of your care. We’re reviewing these connection errors to improve the Agile Telehealth customer service experience for everyone. Please email us at patientsupport@agiletelehealth.com so we can look into this personally.
-Agile Telehealth
Reply from Agile Telehealth
Hi Al, we’re so happy to hear that your experience with us was seamless and straightforward. Thank you for choosing us and sharing your feedback. We’ll continue working hard to ensure our medical weight loss process remains simple and supportive for everyone.
-Agile Telehealth Team
Friendly, simple and informative
The phone interview was very informative with clear answers and instructions.
June 6, 2026
Reply from Agile Telehealth
Hi Angelika, we’re so glad your phone interview provided the clarity you needed. It’s important to us that you feel fully informed from the start. Thank you for trusting us with your medical weight loss journey. Our team is committed to maintaining this high level of clear, helpful support every step of the way.
-Agile Telehealth Team
Reply from Agile Telehealth
Hi June, it's great to hear that everything is going smoothly for you. Thank you for trusting us with your care. Agile Telehealth reviews like yours help show how simple our process can be. We're committed to keeping things easy and reliable for you every step of the way.
-Agile Telehealth Team
Very convenient with no hassle
Telehealth experts are very courteous and knowledgeable. Website is easy to manage and services are fast!
June 6, 2026
Unprompted review
Reply from Agile Telehealth
Hi Jen, we're thrilled you found our platform easy to navigate and our experts so helpful. Thank you for sharing your experience and trusting the Agile Telehealth patient support team. We'll continue to prioritize fast service and knowledgeable care for your journey.
-Agile Telehealth Team
Reply from Agile Telehealth
Hi Kira, it’s great to hear that you found our process to be so easy and efficient. Thank you for sharing your feedback and for choosing us. We’re dedicated to providing a smooth experience for everyone in our Agile Telehealth weight loss program. We'll keep working hard to maintain that high standard for you.
-Agile Telehealth Team
I appreciate the honesty that the…
I appreciate the honesty that the injection is better than the pills
June 6, 2026
Unprompted review
Reply from Agile Telehealth
Hi Michelle, we're glad you appreciated our team's transparency about your treatment options. Thank you for sharing your feedback and trusting Agile Telehealth with your health. We believe honesty is key to a successful medical weight loss journey. We’ll continue to provide the clear, high quality support you deserve.
-Agile Telehealth Team
Deceptive business practices
I paid Agile Telehealth $199 for enrollment in a weight-loss program involving compounded GLP-1 medication. During the intake process, I disclosed my medical history, including my prior bariatric surgery. After payment, Agile advised that medication would not be prescribed because I had not obtained clearance from my bariatric surgeon. As a result, I received no medication and was unable to participate in the treatment program for which I paid.
I requested a refund, but Agile Telehealth has insisted that I call by phone despite my written requests for cancellation and a refund via email. I signed up for the program online, yet Agile does not allow me to cancel online or by email and instead requires a phone call, which I believe is unfair and unnecessarily burdensome.
I am also concerned that the compounded GLP-1 medication being marketed through the program may no longer be permitted under current FDA policy.
Regardless, Agile accepted my payment, determined that treatment would not be provided, and retained the $199 fee despite providing no medication.
I requsted a full refund of $199 and written confirmation that my account has been canceled and that no future charges will occur. Agile Teleheath has ignored my clear written request thus far.
Edit: Agile has now emailed me 6/8/2026 agreeing to cancel and refund, which is appreciated
June 4, 2026
Unprompted review
Reply from Agile Telehealth
Hi Ben, we’re truly sorry for the frustration regarding your refund and the difficulties you’ve faced with our cancellation process. It’s never our goal to make things feel burdensome when treatment can’t move forward. We’re reviewing how our communication was handled to ensure your request is resolved and your refund is processed correctly. Please email us at patientsupport@agiletelehealth.com so we can look into this personally.
-Agile Telehealth
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