I ordered the Accelerated Starter in which I received the first six Packs in seven business days. I finished constructing Pack 1 in a day and a half. The boxes do well in protecting the wooden parts c... See more
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Created with AI, based on recent reviews
Discover the world of Agora Models, where you can get lost in the exquisite intricacies of scale model-making. Allow yourself to be truly absorbed in constructing these highly detailed models, made from the finest materials, and put your model-making skills to the test across our range of spectacular replicas. Our aim at Agora Models is to have the best models combined with the best customer experience. So we thought we’d list here what we’re trying to achieve. These are the rules we work to in-house and we thought it sensible to share these with you, our customers. Of course we won’t always get it right but we’re going to work with you to make Agora Models the best! Premium quality guaranteed. Parts and packaging are quality checked at every stage of the process. Full-model production guaranteed. We will not stop production of any model ‘halfway through the series’. We won’t sell you the first part unless we are sure we can produce all the parts of the kit. Build Diary for every model. All models will come with a complete online Build Diary with images of every stage of the build. Officially licensed products. Every model is created with experts to maintain the original specification. Accurate representation. Our models are detailed, scaled reproductions of the original model, produced using intricate laser scanning and 3D modelling software. Customer Service with care. We know good customer service is what matters to our customers. We give this high priority in our efforts to ensure all our customers enjoy the best possible Agora Experience.
Customer Service with care

United Kingdom
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Replied to 100% of negative reviews
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Reply from Agora Models
I've signed up for the Orca build and I'm greatly looking forward to my first parts shipment in January. Is it possible to add the Collector's Edition extras for the Orca at a later date? I didn't want to commit right off the bat, but now I'm wishing I had just added the CE when I signed up.

Reply from Agora Models

Reply from Agora Models
A little early for a thorough review? This is a pre order for the Orca boat from Jaws. Agora has done their normal great job on the advertising, ordering and explanation of the process. I have no further review of the model as I won’t be receiving the first stage until next year I believe. I like Agora and appreciate the effort they put into their business, especially compared to other similar companies.

Reply from Agora Models
Fantastic model with terrific detail. The instruction for the build are superb, albeit t I had to to this online. No instruction with the kit.
The reason I have given this four star, is the fact that there are no carpets supplied, making a superb model look rather cheap.
Is this a mistake from Angora, or have I missed something?

Reply from Agora Models
The initial options for purchasing the model were great. The options made it easy to choose the option I wanted.

Reply from Agora Models

Reply from Agora Models
I absolutely love everything about Agora models. Great products and even greater customer service.

Reply from Agora Models
My first model was the 1963 Corvette. The engineering that went it is amazing. Every single part fit perfectly and the fit and finish is top notch. The finished Corvette model looks just like the real car in photographs. I started building models as a little kid and I have put some nice ones together including a Pocher Alfa Romeo 2300C many years ago. But an Agora model is in a completely different category. The Corvette I built is museum quality!
I am really looking forward to starting the Ferrari 250 GTO model which arrived at my house today. It was perfectly packed as was the Corvette and both of my display cases.
Keep up the good work Agora. The models are just amazing and a great value for the price.
Thank You, Larry

Reply from Agora Models

Reply from Agora Models
Great company and superb products.
good customer service and prompt responses when communicating.
thank you

Reply from Agora Models
Customer service is fantastic. This company goes above and beyond. Communication was prompt and friendly as well.

Reply from Agora Models
I purchased the Orca model based on my previous experience with Agora models. The quality of each model is exceptional and their customer service is excellent

Reply from Agora Models
The models are of excellent design and quality.
The instructions clear and available on line.
Customer Services are simply excellent - the best I have experienced in the modelling world.

Reply from Agora Models
Well, would have given a 5 star, but the parcel delivery company seems unable to get my address right. As I wrote in my first review, was a former Eaglemoss subscriber ( there some scale deviations between the two) but Agora is a 100% more accurate in their detail than Eaglemoss would have ever been! I am glad that I subscribed, can't wait for my next build pack!

Reply from Agora Models
My experience so far has been confined to the customer service side of the company and that has been exemplary. The only reason I haven't given 5 stars is that as of yet I have not fully experienced the company in full as I am currently awaiting my first model which is on a pre order deposit. I will keep you informed from here on, but sadly won't know anything much more until 2026 unless things change at Agora's end :-) Thanks so far :-)

Reply from Agora Models
Just finished building the Beautiful "Titanic" model and now I'm looking forward to building the"Orca" model from Jaws

Reply from Agora Models
The website was easy to work on and the purchase was easy to fill in. The reason you do not get 5 stars was that I pre purchased the Orca which you originally said would be available in June but wasn’t actually available until later in the summer beginning of August But otherwise well done

Reply from Agora Models
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