Agora Models Reviews 3,128

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 275 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality of the products, noting the precision of the laser-cut parts and the impressive attention to detail in the models. Many people highlight the excellent customer service, describing the team as friendly, responsive, and quick to resolve any issues, even offering free replacements for broken or faulty parts. The overall service is frequently commended for its professionalism and efficiency, making the building experience enjoyable and straightforward for many. However, some customers also noted inconsistencies with delivery services, including delays, missing items, and a lack of shipping notifications. A few other people also felt that certain models, like the Ferrari 250 GTO, had material defects leading to cracking, and that customer service was unhelpful in resolving these specific issues.

What people talk about most

Product

Customers consistently note positive experiences with product quality, with many praising the fantastic... See more

Quality

Customers had positive experiences with quality, frequently praising the fantastic quality, craftsmanship,... See more

Delivery service

Reviewers mention ambiguous feedback about delivery service, with many customers reporting fast and... See more

Customer service

Reviewers highlight positive aspects of customer service, with many praising the helpfulness, friendliness,... See more

Service

Consumers find service to be positive, with many reviewers expressing satisfaction with the helpful and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I ordered the Accelerated Starter in which I received the first six Packs in seven business days. I finished constructing Pack 1 in a day and a half. The boxes do well in protecting the wooden parts c... See more

Company replied

Rated 5 out of 5 stars

I’ve built 3 Agora Models so far. The attention to detail and the engineering involved in creating them is impressive. I’ve found the customer support team to be friendly and responsive in a timely ma... See more

Company replied

Rated 5 out of 5 stars

Payments and ordering are easy. The delivery of my first 4 packs was fast. The quality of these parts is fantastic. I also love the fact that Agora will guarantee that you will be able to finish your... See more

Company replied

Rated 5 out of 5 stars

Hello everyone, I've been building these 1/8 scale models for a 8 years now and Agora Models has been consistently at the Top of my Build List. From Quality of materials, fitment of parts, tiny... See more

Company replied


Company details

  1. Model Shop

Written by the company

Discover the world of Agora Models, where you can get lost in the exquisite intricacies of scale model-making. Allow yourself to be truly absorbed in constructing these highly detailed models, made from the finest materials, and put your model-making skills to the test across our range of spectacular replicas. Our aim at Agora Models is to have the best models combined with the best customer experience. So we thought we’d list here what we’re trying to achieve. These are the rules we work to in-house and we thought it sensible to share these with you, our customers. Of course we won’t always get it right but we’re going to work with you to make Agora Models the best! Premium quality guaranteed. Parts and packaging are quality checked at every stage of the process. Full-model production guaranteed. We will not stop production of any model ‘halfway through the series’. We won’t sell you the first part unless we are sure we can produce all the parts of the kit. Build Diary for every model. All models will come with a complete online Build Diary with images of every stage of the build. Officially licensed products. Every model is created with experts to maintain the original specification. Accurate representation. Our models are detailed, scaled reproductions of the original model, produced using intricate laser scanning and 3D modelling software. Customer Service with care. We know good customer service is what matters to our customers. We give this high priority in our efforts to ensure all our customers enjoy the best possible Agora Experience.

Agora Promise

Customer Service with care

Customer Service with care
We know good customer service is what matters to our customers. We give this high priority in our efforts to ensure all our customers enjoy the best possible Agora Experience.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

3K reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

gold finger aston martin

this is my 3rd model i am building and the quality of the parts used are very good as in the other models i have built from agora

October 21, 2025
Agora Models logo

Reply from Agora Models

Thank you very much for your kind review and feedback, Graham. We really appreciate it.
Agora Models Team

Rated 5 out of 5 stars

I received my NYFD.

I received my NYFD model in a timely manner. I did an inventory and inspection of all the parts. Everything is perfect parts and packaging.

October 13, 2025
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Reply from Agora Models

Thank you very much for your kind review and feedback, Ronald. We are very grateful.
Agora Models Team

Rated 5 out of 5 stars

quality models

quality models. quick shipping

October 13, 2025
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Reply from Agora Models

Thank you very much for your kind review and feedback, Darren. We really appreciate it.
Agora Models Team

Rated 5 out of 5 stars

Arrived 21st Oct

Arrived 21st Oct
All good
Thanks a lot

October 14, 2025
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Reply from Agora Models

Thank you very much for your kind review, Timothy. We really appreciate it and hope you enjoy the assembly of your model.

Rated 5 out of 5 stars

Brilliant kit

October 13, 2025
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Reply from Agora Models

Thank you very much for your kind review, Keith. We are really grateful.
Agora Models Team

Rated 5 out of 5 stars

Awesome Service!

You guys are awesome! You guys were very quick with delivering my model! I purchased my model kit on your Mental Health promotion on October 10th and I was very excited to nominate my friend Darin for the free extra model. I'm looking forward to spending time with my friend building these awesome models together! As of today, my friend hasn't seen his model kit come in yet or any update on when he can expect to receive it. Just wondering if you could give him or myself an update on when he can expect the delivery on his model?

October 12, 2025
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Reply from Agora Models

Thank you very much, Jason! We really appreciate the kind review and feedback. Darin's model will ship this week. Please contact Support via the website for the specific details and tracking number.
Agora Models Team

Rated 5 out of 5 stars

Thr Agora promise.

They keep there promise and dont put the price up midd build.

October 13, 2025
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Reply from Agora Models

Thank you very much for your kind review, Martin. We really appreciate it.
Agora Models Team

Rated 5 out of 5 stars

Very good company

Very good company, excellent customer service communication

October 12, 2025
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Reply from Agora Models

Thank you very much for your kind review and feedback, Jody. We really appreciate it.
Agora Models Team

Rated 5 out of 5 stars

Good timing...

Was thinking of purchasing the Titanic subscription. The October 10 offered me the incentive to purchase the whole kit and gift my son and full kit to start his partworks journey. I say it was good timing

October 13, 2025
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Reply from Agora Models

That's great, Anthony. We really appreciate the kind review.
Agora Models Team

Rated 5 out of 5 stars

Online request and question receiving…

Online request and question receiving overnight response is excellent.
It would be even better with a telephone line for that .

October 12, 2025
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Reply from Agora Models

Thank you very much for your kind review, stan. We really appreciate the feedback.
Agora Models Team

Rated 5 out of 5 stars

All parts for pack 1 seem to be there, BUT...

All parts for pack 1 (63 Corvette) seem to be there, but I can't tell for sure because there was no documentation included to list the parts or assembly instructions. Is that common? I don't want to resort to watch YouTube tutorials to be able to build it. (edit) Problem Solved, Thanks Agora for the quick response.

October 9, 2025
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Reply from Agora Models

Hi William, the instructions are here for you - https://www.agoramodels.com/download-center/1963-corvette-sting-ray we have contacted you to make sure you have this link.
Thank you

Rated 5 out of 5 stars

Great customer service

After I purchased the complete set of the Apache Helicopter it arrived in record time. I noticed that everything was neatly packaged and well labeled. Opening and inspecting the individual packages is a great pleasure and I am already delighted with the attention to detail. I'm really looking forward to assembling it. But also I want to thank the customer service for fast and friendly responses to my requests. Thank you!

October 9, 2025
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Reply from Agora Models

Thank you very much for your kind review, we are very grateful to receive it. We hope you really enjoy the assembly.
Agora Models Team

Rated 5 out of 5 stars

I have completed 25 model builds and am…

I have completed 25 model builds and am working on 5 models and have ordered another. Agora is an excellent company to deal with. They are customer oriented, very professional, transparent, and willing to work with the customer. They are literally without mistakes ( minor mistakes are due to their supplier in China with wrong parts or missing parts, which is very rare and always fixed instantly.) The shipping schedule is adhered to with packages being received monthly without any delays. No out of stock and no price increases midway during the subscriptions. Agora is so reliable and sets a high standard for dependability and customer service. I cannot say enough about how frustration free the subscriptions are and always on time and complete. I am 78 and have progressing dementia and my time is filled with building their models and enjoying all the time I have let. I am so very very thankful for Agora.

October 13, 2025
Unprompted review
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Reply from Agora Models

Thank you very much for your very kind review, John. We are incredibly grateful to have you as a valued customer, and we always love talking with you.
Agora Models Team

Rated 5 out of 5 stars

This is my 2nd build

This is my 2nd build. Finished Pack 1 and am impressed with how the T-800 is already coming along.
Used my rewards points from my Alien build and got Pack 1 for free.
Glad to be enjoying another sweet build.

October 6, 2025
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Reply from Agora Models

Thank you very much for your kind review, Robert. We are really happy to receive it and here you have used your points. We hope you enjoy the assembly.
Agora Models Team

Rated 5 out of 5 stars

Ordering and delivery went smoothly

Ordering and delivery went smoothly. I'm looking forward to starting construction.

October 4, 2025
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Reply from Agora Models

Thank you very much for your kind review, KD. We are very grateful to receive it.
Agora Models Team

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