Called after Easter weekend and having completely run out of Kerosene. Call was answered immediately at 9am, and an order was taken straight away, and would try to organise delivery as soon as possi... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Had an emergency clean out of my oil tank and had 0 fuel left, on the coldest weekend of the year (so far) James at Aidfuel did everything he could to get me something out next day, thankfully he deli... See more
Company replied
We've been a customer for over 20 years now. AID have always had competitive pricing, particularly if you can wait 5 days for delivery. Their online system is easy to use and getting a quote is very... See more
Company replied
Thank you Emily for your help with my heating fuel order, very much appreciated. First time I have called AID Fuels and ordered 500 ltrs of heating oil delivery in 5 days and very happy with price. Wo... See more
Company replied
Company details
- Fuel Supplier
- Diesel Fuel Supplier
- Energy Supplier
- Green Energy Supplier
- Heating Oil Supplier
- Boiler and Heating Service
About AID Fuel Oils
Written by the company
SIMPLE, QUICK & EFFICIENT FUEL OIL ORDERING
As a valued domestic customer, you can benefit from our quick quote ordering system, which provides you with a quote in just seconds. Plus, you can easily schedule your order for a time that works best for you.
Our friendly and knowledgeable customer care team is ready to assist you with your orders and any questions you may have over the phone.
To ensure you're always in the loop, we'll keep you updated throughout the entire process, letting you know exactly when and where your heating oil will be delivered. Your comfort and convenience are our top priorities!
COMPETITIVELY PRICED FUEL OIL
By buying fuel directly in large quantities from the UK's largest inland oil depot, we're able to pass the savings directly to you, our valued customers. This means you can enjoy lower prices and better value every time you fill up.
RELIABLE DELIVERY
We recognize how crucial it is for you to receive your deliveries on time, even in difficult circumstances. That’s why we continuously invest in our advanced tanker fleet, ensuring that we can meet your needs reliably, even during peak demand periods. You can count on us to deliver the quality service you expect.
About AID Fuel Oils Group
Written by the company
- Committed to keeping your home or business warm
- From our beginnings in 1971, AID Fuel Oils has evolved to accommodate our changing customer base. Our aim is simple; to provide homes and businesses with an efficient heating, refuelling and lubricant solution. Between the AID Fuel Oils, AID Fuel Cards, and AID Lubricants brands, we fulfil our customer's needs using the same founding principles that have helped the brand grow over the last 48 years. Our customers are right to expect more from their fuel and lubricant provider, that's why we operate in a competitive, transparent and reliable manner. We understand that no two jobs are the same. That's why we are proud of our efficiency and flexibility to ensure that we are able to meet our customers’ demands time and time again.
Reliable deliveries and outstanding customer service
Heating oil deliveries when you need it most
AID Fuel Oils Group deliver bulk fuels via our dedicated fleet of tankers throughout the Staffordshire, Shropshire, Derbyshire, Leicestershire, Warwickshire and West Midlands areas. Regardless of whether you live in the middle of a village or down a narrow country lane, we have a vehicle that can supply you with domestic, agricultural and commercial fuels to keep you moving.
Contact info
Cocksparrow Lane, WS12 4PB, Cannock, United Kingdom
- 01543 506117
- fuels@aidfuels.co.uk
- aidfuels.co.uk
4.9
Excellent
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Lady end of phone was very helpful and…
Lady end of phone was very helpful and patient,
February 23, 2026
Reply from AID Fuel Oils
Dear David,
Thank you for your 5 star review. We always strive to offer great customer service, so it’s great to hear that you’re happy with the service you received. We’ll be sure to pass this on to Lisa.
Kind regards,
The AID Fuel Oils team
An excellent service as always, only downside was waiting 12 days for delivery. Very nice receptionist and charming driver.
An excellent service as always, only downside was waiting 12 days for delivery, but it is winter so expect them to be busy. Lovely receptionist and charming driver.
February 18, 2026
Reply from AID Fuel Oils
Dear Mrs Molineux,
Thank you for your 5 star review. We appreciate your understanding regarding the delivery time, especially during the busy winter season. We're glad to hear you found our team lovely and our driver charming. We always strive to offer a reliable service, so it’s great to hear that you’re happy with the service you received and we’ll be sure to pass this positive feedback on to the team.
Kind regards,
The AID Fuel Oils team
A.I.D
A.I.D. Staff have always been helpful and pleasant when contacted and have proved reliable and efficient.
February 20, 2026
Reply from AID Fuel Oils
Dear Mr Lloyd,
Thank you for your 5 star review. We're glad to hear that our team have been helpful and pleasant. We always strive to provide a reliable and efficient service, so it’s great to hear that you’re happy with the service you received.
Kind regards,
The AID Fuel Oils team
Always reliable & the best customer…
Always reliable & the best customer service out there
February 17, 2026
Reply from AID Fuel Oils
Dear Mr Chaudhary,
Thank you for your 5 star review. We always strive to offer great customer service and a reliable service, so it’s great to hear that you’re happy with the service you received.
Kind regards,
The AID Fuel Oils team
Reply from AID Fuel Oils
Dear Jean,
Thank you for taking the time to leave us a 5 star review. We’re glad to hear that you’re happy with the service you’ve received and look forward to delivering to you again soon.
Kind regards,
The AID Fuel Oils team
Great service
Great service, I had run out of oil. AID went above and beyond to arrange an early delivery
February 4, 2026
Reply from AID Fuel Oils
Dear Robert,
Thank you for taking the time to leave us a 5 star review. We're glad we could assist you with an urgent delivery despite our busy schedule. Our team strives to provide a helpful and prompt service, so we're pleased to hear you appreciated our efforts. We look forward to delivering to you again soon.
Kind regards,
The AID Fuel Oils team
A Friendly & Helpful Receptionist.
February 17, 2026
Reply from AID Fuel Oils
Dear Paul,
Thank you for taking the time to leave us a 5 star review. We always strive to offer a friendly service, so it’s great to hear this positive feedback.
Kind regards,
The AID Fuel Oils team
Staff always very helpful delivery is…
Staff always very helpful delivery is always problem free and quick
February 3, 2026
Reply from AID Fuel Oils
Dear Customer,
Thank you for your 5 star review. We're glad to hear that our staff have been helpful and that your deliveries are always quick and problem-free. Providing an excellent and reliable service is our priority and we're pleased it met your expectations. We look forward to delivering to you again soon.
Kind regards,
The AID Fuel Oils team
As always your team are amazing and…
As always your team are amazing and very helpful
February 16, 2026
Reply from AID Fuel Oils
Dear Kerry,
Thank you for your 5 star review. We're glad to hear our team are always helpful. We always strive to offer great customer service, so it’s great to hear that you’re happy with the service you received.
Kind regards,
The AID Fuel Oils team
Prompt and efficient service
February 2, 2026
Reply from AID Fuel Oils
Dear Mr Holloway,
Thank you for your 5 star review. We're glad to hear that you experienced a prompt and efficient service. We always strive to offer a reliable service, so it’s great to hear this positive feedback.
Kind regards,
The AID Fuel Oils team
Always friendly and helpful
February 16, 2026
Reply from AID Fuel Oils
Dear Jan,
Thank you for your 5 star review. We're glad to hear that you find our team friendly and helpful. Providing excellent service is our top priority, so it’s great to hear we met your expectations.
Kind regards,
The AID Fuel Oils team
Excellent company to deal with…
Excellent company to deal with efficient and friendly
February 16, 2026
Reply from AID Fuel Oils
Dear Kathy,
Thank you for your 5 star review. We're glad to hear that you found our company efficient and friendly. We always strive to offer a friendly service, so it’s great to hear this positive feedback.
Kind regards,
The AID Fuel Oils team
Reply from AID Fuel Oils
Dear Mr Attwood,
Thank you for taking the time to leave us a 5 star review. We always strive to offer competitive prices, so it’s great to hear this positive feedback.
Kind regards,
The AID Fuel Oils team
Reply from AID Fuel Oils
Dear David,
Thank you for taking the time to leave us a 5 star review. We always strive to offer a friendly service and it's great to hear you appreciate our buying club prices.
Kind regards,
The AID Fuel Oils team
Helpful polite timely good value
February 16, 2026
Reply from AID Fuel Oils
Dear Customer,
Thank you for your 5 star review. We're glad to hear that you found our service timely and that it offers good value. We always strive to offer great customer service, so it’s great to hear that you’re happy with the service you received.
Kind regards,
The AID Fuel Oils team
Friendly and efficient ordering.
February 13, 2026
Reply from AID Fuel Oils
Dear Mr Sharp,
Thank you for your 5 star review. We always strive to offer a friendly service, so it's great to hear that you’re happy with the service you received.
Kind regards,
The AID Fuel Oils team
Good service!
The assistant was polite and very helpful.She gave accurate cost information and explained a few points.
February 12, 2026
Reply from AID Fuel Oils
Dear Maureen,
Thank you for your 5 star review. We're glad to hear Emily was polite, helpful and able to provide accurate cost information while explaining the details clearly. We always strive to offer great customer service, so it’s great to hear that you’re happy with the service you received.
Kind regards,
The AID Fuel Oils team
Reply from AID Fuel Oils
Dear Mr Bainbridge,
Thank you for your 5 star review. We're glad to hear that you found our ordering process easy with fuss-free delivery and your fuel was delivered on time. We always strive to offer a reliable service, so it’s great to hear that you’re happy with the service you received. We look forward to delivering to you again soon.
Kind regards,
The AID Fuel Oils team
correctly advised in advance of day to…
correctly advised in advance of day to expect delivery. Driver polite and efficient and with knowledge of security ccode for gate.
February 10, 2026
Reply from AID Fuel Oils
Dear Gillian,
Thank you for taking the time to leave us a 5 star review. We're glad to hear that you found our delivery driver polite, efficient and well-informed about the security code for the gate. We're also pleased to know that you appreciate the notifications that keep you informed about your fuel delivery and we look forward to delivering to you again soon.
Kind regards,
The AID Fuel Oils team
All good as normal 👍
January 27, 2026
Reply from AID Fuel Oils
Dear Ian,
Thank you for taking the time to leave us a 5 star review. We’re glad to hear that you’re happy with the service you’ve received and look forward to delivering to you again soon!
Kind regards,
The AID Fuel Oils team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.