From making the online order all items arrived very quickly only taking 2 business days. Only criticism is feedback is needed as to the progression of the order I.e. date shipped,ETA etc. Only able to... See more
Company replied
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See what reviewers are saying
Always a quality headlamp, I brought one almost 3 years ago just to have the button stop working after having put it through some harsh conditions, dropping it from heights, submerged in high alkaline... See more
No doubt about it, I like you guys a lot. One of the few companies I can suffer subscriber e-mails from. Helpful free information, the option to be notified when items comes back into stock and promp... See more
Excellent communication and knowledgeable staff, great range of stock, fast shipping. Only problem I have noted is that they sometimes charge far too much for postage. I recently purchased a few small... See more
Company replied
Company details
- Hardware Store
- Bearing Supplier
- Fastener Supplier
- Safety and Work Wear Store
- Tool Store
- Welding Supply Store
About AIMS Industrial Supplies
Written by the company
AIMS Industrial Supplies is an industrial supplies store based in Sydney.
We offer a wide range of industrial supplies including Power Transmission, Stainless Steel Fasteners, Hand Tools, Drill Bits, Taps & Dies, Material Handling & Storage, Motors, Hose & Fittings, Safety, Personal Protective Equipment and more.
Contact info
108 Ashford Avenue, 2214, Milperra, NSW, Australia
- 02 9773 0122
- customerservice@aimsindustrial.com.au
- aimsindustrial.com.au
Being an maintenance fitter l exactly…
Being an maintenance fitter l exactly what I wanted on Aims site , cost was very good and also the delivery time was great
December 23, 2024
fast freight
December 23, 2024
Gloves arrived as promised and cost was…
Gloves arrived as promised and cost was better than expected
December 23, 2024
Fair dinkum service
Excellent communication, professional service and timely deliveries.
December 20, 2024
Great communication
Great communication. Let me know exactly how the order and shipment was progressing
December 20, 2024
Quick delivery and service
December 19, 2024
As Described and Great Service
As described and arrived in a timely manner great service
December 19, 2024
Ease of process when returning item
I mistakenly ordered the incorrect set of Sutton Burs, when I received them and noticed the issue, I made contact with the Aims sales team and they were helpful in arranging for me to return them and send me the correct set
December 18, 2024
Reply from AIMS Industrial Supplies
Hi Mark,
Thank you for your feedback.
We’re glad to hear our team was able to assist you in resolving the issue.
If you need anything else, please don’t hesitate to reach out.
Excellent
Excellent, timely communication confirming the items were in stock and shipped
December 18, 2024
Good customer service but expired product.
Product was sent in a timely fashion. However, the product was expired. Return process was handled promptly & with ease.
November 22, 2024
Reply from AIMS Industrial Supplies
Hi Hugh,
Thank you for your feedback.
We have reported the issue regarding the expired product and will investigate further to ensure this doesn’t happen again.
We apologise for the inconvenience caused and appreciate your understanding.
Reply from AIMS Industrial Supplies
Hi Rob,
Thank you for taking the time to provide your feedback.
We sincerely apologise for the delay with your order.
As previously mentioned, the delay was caused by stock discrepancies and a delay from our main supplier in sending fresh stock.
As advised, we have prioritised your order for shipping. However, we fully understand how frustrating this has been and truly apologise for the inconvenience.
Please know that we are committed to your satisfaction and will take all necessary steps to prevent similar issues in the future.
Easy to order, fast delivery
Easy to order, fast delivery and product excellent, exactly as they described
November 21, 2024
Quick and fast reliable
November 19, 2024
Where do I start
Where do I start? First you chase me for a payment that had already been made but not acknowledged by your accounts team, then when I chase you for where my delivery is I find out that you not only don't stock the item but you fail to order the item in until 20 days after receiving my payment.
November 19, 2024
Reply from AIMS Industrial Supplies
Hi Kylie,
Sincere apologies for the inconvenience this has caused. Unfortunately, our Accounts team was unable to post the payment to the order right away, as it didn’t include a reference number for the order. We sincerely apologise for this oversight.
We prioritised processing your order, however, there was an additional delay due to stock availability, and we had to wait for fresh stock to fulfill it.
We fully understand how frustrating this must have been, and we are truly sorry for the delay.
Please rest assured that we are committed to ensuring this doesn’t happen again in the future.
prompt delivery and price and product
November 18, 2024
Had what I wanted at a good price and…
Had what I wanted at a good price and prompt delivery - thank you
October 27, 2024
One belt broke in 15 min of use
One belt broke in 15 min of use, a replacement was sent out as compensation highly appreciated
October 21, 2024
Reply from AIMS Industrial Supplies
Hi Andrej,
Apologies for the inconvenience caused.
A team member will contact you shortly to assist and resolve the issue as quickly as possible.
Thank you for your understanding, and please know that we are committed to resolving your concern.
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