From making the online order all items arrived very quickly only taking 2 business days. Only criticism is feedback is needed as to the progression of the order I.e. date shipped,ETA etc. Only able to... See more
Company replied
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See what reviewers are saying
Always a quality headlamp, I brought one almost 3 years ago just to have the button stop working after having put it through some harsh conditions, dropping it from heights, submerged in high alkaline... See more
No doubt about it, I like you guys a lot. One of the few companies I can suffer subscriber e-mails from. Helpful free information, the option to be notified when items comes back into stock and promp... See more
Excellent communication and knowledgeable staff, great range of stock, fast shipping. Only problem I have noted is that they sometimes charge far too much for postage. I recently purchased a few small... See more
Company replied
Company details
- Hardware Store
- Bearing Supplier
- Fastener Supplier
- Safety and Work Wear Store
- Tool Store
- Welding Supply Store
About AIMS Industrial Supplies
Written by the company
AIMS Industrial Supplies is an industrial supplies store based in Sydney.
We offer a wide range of industrial supplies including Power Transmission, Stainless Steel Fasteners, Hand Tools, Drill Bits, Taps & Dies, Material Handling & Storage, Motors, Hose & Fittings, Safety, Personal Protective Equipment and more.
Contact info
108 Ashford Avenue, 2214, Milperra, NSW, Australia
- 02 9773 0122
- customerservice@aimsindustrial.com.au
- aimsindustrial.com.au
AIMS Key Steel
AIMS is easy to deal with the delivery is fast and well packaged.
The price was very competive for the item.
April 19, 2024
Errors in shipping and package took 2…
Errors in shipping and package took 2 weeks instead of 4 days. Refunded half the shipping cost.
April 19, 2024
Reply from AIMS Industrial Supplies
Thank you for the feedback, Phil.
We sincerely apologise for the inconvenience you experienced with the shipping hiccups.
Although our warehouse is working diligently to ship all orders promptly, there are occasions when we experience some delays, as was the case with your order taking 4 business days before it was dispatched.
Rest assured, we'll do our best to ensure smoother experiences in the future.
If there's anything else we can assist you with, please don't hesitate to reach out.
Ticked all the boxes
Great price, simple transaction and product was exactly what I was after. Nice quick shipping too.
April 18, 2024
No hassle service
April 18, 2024
Straightforward pricing and quick…
Straightforward pricing and quick shipping. Would order again any day.
April 17, 2024
Great range of consumables needed in…
Great range of consumables needed in engineering.
April 17, 2024
Very helpful
Very helpful, courteous staff, easy payment, prompt confirmation and receipt service, delivery within specified timeframe. I would not hesitate to buy from Aims again in the future.
March 25, 2024
I haven’t had any issues with the…
I haven’t had any issues with the products my company buys,quality assurance personnel must be doing their best.5 star rating!
March 22, 2024
I’m very unhappy to be told I have to…
I’m very unhappy to be told I have to pay a 20 percent restocking fee for an exchange. If it was a return I would understand the fee but in a situation of exchange it is ludicrous. They’ve lost
a customer in me and I will be sharing this negative experience. Now I have an inappropriate item and will need to find an alternate retailer for a replacement. I won’t be shopping with AIMs industrial ever again.
March 18, 2024
Reply from AIMS Industrial Supplies
Hi Erin,
I understand your frustration regarding the restocking fee, and we sincerely apologise for any inconvenience this has caused you.
Please be advised that as per our Returns and Exchange Policy, a restocking fee of up to 30% of the product value may apply. However, I want to assure you that we have taken immediate action to address your concern and were able to negotiate with our supplier on the restocking fee.
A team member will contact you, and if there is anything else we can do to assist you further, please let us know.
Good price and rapid dispatch
March 22, 2024
Excellent experience
Excellent experience
We asked for support from them with regards to overseas export for some items classified as dangerous good, the customer service was very responsive and helpful.
Special tanks to Norman.
March 18, 2024
I placed and paid for the order on…
I placed and paid for the order on 13/03/24, it wasn't until I rang them chasing delivery that it was shipped on 21/03/24
March 21, 2024
Reply from AIMS Industrial Supplies
Hi Steve,
Thank you for taking the time to provide feedback.
We sincerely apologise for the delay in delivering your order. Unfortunately, a hiccup with our stock caused this delay, and we truly understand the inconvenience this has caused you.
Please rest assured that we are actively working to prevent such delays in the future.
Your patience and understanding during this time are greatly appreciated.
Great service
March 21, 2024
Very happy with the product
Very happy with the product. Delivery excellent very quick and we were notified exactly when it would arrive
March 21, 2024
I ordered from you three weeks ago
I ordered from you three weeks ago. The items has not arrived. Called up two days ago to chase it.up. Was told as a matter of urgent you company would be in contact later that day or the he next morning. Nothing not a word.
March 20, 2024
Reply from AIMS Industrial Supplies
Hi Donna,
I am sorry to learn that you still haven't received your order.
Upon checking the tracking number, it appears that the courier was unsuccessful in delivering your order on 22/03. Rest assured, I'll escalate this matter, and a team member will promptly contact you with an update.
We sincerely apologise for the delay in getting back to you and for any inconvenience it has caused.
Ecellent supply source.
Very good online catalogue. Rapid response to my online order. order received promptly.
March 19, 2024
Received as ordered and very prompt…
Received as ordered and very prompt delivery time
February 21, 2024
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