From making the online order all items arrived very quickly only taking 2 business days. Only criticism is feedback is needed as to the progression of the order I.e. date shipped,ETA etc. Only able to... See more
Company replied
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See what reviewers are saying
Always a quality headlamp, I brought one almost 3 years ago just to have the button stop working after having put it through some harsh conditions, dropping it from heights, submerged in high alkaline... See more
No doubt about it, I like you guys a lot. One of the few companies I can suffer subscriber e-mails from. Helpful free information, the option to be notified when items comes back into stock and promp... See more
Excellent communication and knowledgeable staff, great range of stock, fast shipping. Only problem I have noted is that they sometimes charge far too much for postage. I recently purchased a few small... See more
Company replied
Company details
- Hardware Store
- Bearing Supplier
- Fastener Supplier
- Safety and Work Wear Store
- Tool Store
- Welding Supply Store
About AIMS Industrial Supplies
Written by the company
AIMS Industrial Supplies is an industrial supplies store based in Sydney.
We offer a wide range of industrial supplies including Power Transmission, Stainless Steel Fasteners, Hand Tools, Drill Bits, Taps & Dies, Material Handling & Storage, Motors, Hose & Fittings, Safety, Personal Protective Equipment and more.
Contact info
108 Ashford Avenue, 2214, Milperra, NSW, Australia
- 02 9773 0122
- customerservice@aimsindustrial.com.au
- aimsindustrial.com.au
Still awaiting receipt of goods
Still awaiting receipt of goods. Australia Post emailed to advise of a delay and wouldn’t be delivered on 26th February but didn’t give an eta. Just got an email to say tried to deliver today 7th March??? But no one home so have taken to nearest PO. As cost of postage was the same as the goods I consider I have not received appropriate service. The internet purchasing process was quick and efficient, unlike Australia Post delivery process.
February 22, 2024
Reply from AIMS Industrial Supplies
Hi Noel,
Thank you for bringing this to our attention.
I completely understand your frustration regarding the delay in delivery and the inconvenience this has caused.
As per checking the tracking number, your parcel's current status is still awaiting collection at a post shop.
We sincerely apologise for any inconvenience and appreciate your patience and understanding in this matter.
If you have any further questions or concerns, please don't hesitate to reach out to us.
Good price, quick dispatch.
I received the goods promptly, the price was good. The goods were exactly what I was expecting
February 21, 2024
Poor stock availability communication
Product and price was fine, but need to make sure availability or lead time are shown BEFORE the online checkout. Delivery time was very disappointing due to nil stock, but this was never communicated at any stage
February 21, 2024
Reply from AIMS Industrial Supplies
Hi Paul,
Thank you for providing your feedback.
We sincerely apologise for the delay in processing your order and for any miscommunication regarding its status.
While we always aim to keep our stock listings up-to-date, there are occasions when updates may not reflect promptly.
Please know that we are diligently working to enhance our system to ensure a more reliable service.
Excellent communication
Excellent communication, competitive pricing, great freight tracking... hey and the slings we ordered were awesome too.
February 21, 2024
Reply from AIMS Industrial Supplies
Thank you for your feedback, Chris!
Please don't hesitate to reach out to us if you need any assistance in the future.
Delays in getting the order filled and…
Delays in getting the order filled and it's still not complete. It's been an unacceptable amount of time. This could be communicated better.
February 20, 2024
Reply from AIMS Industrial Supplies
Hi Adrian,
Thank you for reaching out about this issue.
We sincerely apologise for any inconvenience caused by the delay and lack of communication.
Rest assured, we will promptly investigate the status of your order and ensure that one of our team members provides you with an update.
Good product
Good product, easy to navigate the website and quick delivery.
What more could a man ask for!
February 16, 2024
Fast delivery
February 16, 2024
Standards
Everything worked as expected. Fortunately I had the part number, so it was easy.
My question is, should it be remarkable that it all worked as expected - the correct part delivered promptly, for a reasonable price? Should that be rewarded with gushing praise, and five stars, or should we be able to expect that as normal - par for the course?
What are our standards as a community?
Thank you for doing a good job.
Regards Graham.
January 25, 2024
I had an item missing and with no…
I had an item missing and with no trouble at all they sent what was missing
January 25, 2024
Best plase to find O-rings
The range of o-rings includes hard to get sizes.
The purchase was very easy over the net.
January 25, 2024
I got what I purchased in a timely…
I got what I purchased in a timely manner, thanks.
January 24, 2024
Service was excellent
Service was excellent, item was hard to get and complicated by COVID supply chain issues, the AIMS guys kept me informed and updates on supply and were able to get me my item posted.
January 24, 2024
Very helpful staff & excellent service…
Very helpful staff & excellent service with prompt delivery
January 24, 2024
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