The Australian Institute of Personal Trainers Reviews 670

TrustScore 4.5 out of 5

4.7

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, positive attitude, and extensive knowledge, making interactions pleasant and productive. The customer service is frequently highlighted as exceptional, with many people appreciating the personalized and understanding approach. Reviewers are particularly impressed with the quick response times and the smooth user experience, noting that the team goes the extra mile to provide support and guidance. However, some customers also noted dissatisfaction with certain aspects of the service, specifically mentioning issues with inconsistent marking of assignments and a perceived lack of meaningful support once enrolled. A few reviewers felt that the course content was outdated or poorly structured, and that the online assessments did not effectively facilitate learning.

What people talk about most

Staff

Consumers find staff to be positive. Many reviewers praise the helpfulness and efficiency of individuals like... See more

Customer service

Clients share positive opinions on customer service, frequently highlighting the helpfulness and efficiency... See more

Response time

Reviewers mention positive feedback about response times. Customers frequently highlight quick responses,... See more

Service

Customers consistently note positive experiences with service. Many reviewers praise the efficiency,... See more

User experience

Users describe positive interactions with user experience. Many customers found the course content and... See more

Based on these reviews

Rated 5 out of 5 stars

Just got off a call with Quanah and he was amazing throughout the whole induction. He was well spoken, patients and knowledgeable. He answered all my questions without hesitation and rapidly too. He g... See more

Company replied

Rated 5 out of 5 stars

There are no bad or silly questions when you have Becc on the line. Checking in regularly with texts and calls to offer reliable support and advice to keep me on track. I was really starting to dou... See more

Company replied

Rated 5 out of 5 stars

It's been great working with the AIPT Fitness Faculty team. You guys are always friendly and helpful. In particular, I just wanted to give a massive shoutout to Abi and Ben. Abi was super patient an... See more

Company replied

Rated 5 out of 5 stars

AIPT and everyone who I got to work with were always super helpful and supportive. If you got unsatisfactory during one of your assessments the course marker would guide you towards the right answer w... See more

Company replied


Company details

Written by the company

The Australian Institute of Personal Trainers is a privately owned registered training organisation, specialising in a range of health, wellness and fitness qualifications which are delivered both online and face-to-face.


Contact info

  • 54-58 Brookes St, 4006, Bowen Hills, Australia

  • aipt.edu.au

4.7

Excellent

TrustScore 4.5 out of 5

670 reviews

5-star
4-star
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1-star

Replied to 94% of negative reviews

Typically replies within 1 month

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Rated 2 out of 5 stars

Mixed review

The education support team is amazing the two stars is based on purely them. They are so helpful and so kind and always are prompt with their responses.
HOWEVER, I was sold a fast tracked program told I would obtain my certificates quicker. When I finished my program I received “congratulations on completing your certificate three in fitness” however I only received a COA meaning I couldn’t get any work with this, I lost multiple job opportunities, I was in communication with an off shore team which were practically reading off script. No one was actually able to help me (not their fault they are given strict guidelines). The only way I was able to get my certificate three was to enter back into the standard program and pay 400 dollars extra to do this…. I tried to explain how this has actually lost me money and that they were selling something that actually wasnt provided to you when it should have been I asked if they would be kind enough to wave the fee of 400 due to the inconvenience and out of good faith, they refused AND then they said they would charge me if I needed further assistance from their team !!!!
Honestly if I had of known all this prior to enrolling I would have gone elsewhere for the cost.

April 15, 2026
Unprompted review
Rated 5 out of 5 stars

Course extension

I had a phone call-with Laine and she was very helpful and She assisted me with the course and answered all my questions clearly. I really appreciate her support and willingness to help.

April 10, 2026
Unprompted review
Rated 5 out of 5 stars

Anatomy and Programming with Oliver

enjoy the session. very informative

April 9, 2026
Unprompted review
The Australian Institute of Personal Trainers logo

Reply from The Australian Institute of Personal Trainers

Hi Handy,

It’s wonderful to hear that you’ve had such a positive experience with our team. We’re delighted that you’ve enjoyed your studies, and we look forward to seeing where this exciting new chapter takes you.

Wishing you every success in the journey ahead.

Warm regards,
The AIPT Team

Rated 5 out of 5 stars

10/10 service

Laine was very helpful and knew exactly what she was doing. Got my problem fixed quick

April 9, 2026
Unprompted review
The Australian Institute of Personal Trainers logo

Reply from The Australian Institute of Personal Trainers

Hi Cayden,

Thank you for your kind words. We truly appreciate you taking the time to share your experience with us. We’re delighted to hear that you’re enjoying your journey.

We’ll be sure to pass your feedback on to our team, as we know it will mean a great deal to them.

Warm regards,
The AIPT Team

Rated 5 out of 5 stars

Samuel was fantastic at answering my…

Samuel was fantastic at answering my questions, quick and always polite.

April 9, 2026
Unprompted review
The Australian Institute of Personal Trainers logo

Reply from The Australian Institute of Personal Trainers

Hi Evan,

We’re delighted to hear about your experience. Thank you for taking the time to share your feedback with us. It’s incredibly rewarding to see our students succeed, and we’re excited to see where your career in Health & Fitness takes you.

Wishing you all the best for the journey ahead.

Warm regards,
The AIPT Team

Rated 5 out of 5 stars

Soo helpful and go above and beyond to…

Soo helpful and go above and beyond to help if that’s studying questions or admin

April 8, 2026
Unprompted review
The Australian Institute of Personal Trainers logo

Reply from The Australian Institute of Personal Trainers

Hi Rachel,

We’re delighted to hear that you’ve had such a positive experience with our team and that our support services have been helpful throughout your study journey.

Please remember, we’re always here to assist—whether via email, phone, or live chat—whenever you need us.

Warm regards,
The AIPT Team

Rated 5 out of 5 stars

Always had help wherever needed…

Always had help wherever needed assistance, course was great to learn everything i needed to know for my career as a PT !

April 8, 2026
Unprompted review
The Australian Institute of Personal Trainers logo

Reply from The Australian Institute of Personal Trainers

Thanks so much for sharing this great feedback with us, Summer!

We’re always looking for ways to develop and improve, and your kind words let us know we’re on the right track. Thanks again – and great work on all that you’ve achieved so far.



Wishing you all the best,

The AIPT Team

Rated 5 out of 5 stars

My experience working with Becc

Becc has been such a massive help with my AIPT journey so far. She always has answers to me questions, been a constant help with assignments and checks in on me after my practical sessions. I am so grateful to have Becc as my mentor!

April 8, 2026
Unprompted review
The Australian Institute of Personal Trainers logo

Reply from The Australian Institute of Personal Trainers

Hi Aryahi,

It’s wonderful to hear that you’ve had such a positive experience with our team. We’re delighted that you’ve enjoyed your studies, and we’re excited to see where this new and rewarding chapter takes you.

Wishing you every success in the journey ahead.

Warm regards,
The AIPT Team

Rated 5 out of 5 stars

Laine was extremely helpful and I thank…

Laine was extremely helpful and I thank her for aiding me with this extension.

April 8, 2026
Unprompted review
The Australian Institute of Personal Trainers logo

Reply from The Australian Institute of Personal Trainers

Hi!

Thank you for your kind feedback. We truly appreciate you taking the time to share your experience. We’re delighted to hear that you’ve been enjoying your journey with us.

We’ll be sure to pass your thoughtful words on to our team, as we know they’ll be greatly appreciated.

Warm regards,
The AIPT Team

Rated 5 out of 5 stars

Marc got the job done.

Marc did everything he could to find a coaching session for me that would accommodate my life and work schedule.

April 7, 2026
Unprompted review
The Australian Institute of Personal Trainers logo

Reply from The Australian Institute of Personal Trainers

Hi Ben,

We’re absolutely delighted to hear about your experience. Thank you for taking the time to share it with us. It’s always rewarding to see our students progressing, and we’re excited to watch your journey in the Health & Fitness industry unfold.

Wishing you continued success in your career ahead.

Warm regards,
The AIPT Team

Rated 5 out of 5 stars

The staff at AIPT

The staff at AIPT, especially the Nutrition Faculty and Louise were honestly the best and made working together so much fun 🤩

April 1, 2026
Unprompted review
The Australian Institute of Personal Trainers logo

Reply from The Australian Institute of Personal Trainers

Hi Victoria!
Thank you for your feedback. I’m pleased to hear our team, particularly the Nutrition Faculty and Louise, made your experience both enjoyable and rewarding. We appreciate your support.

Rated 5 out of 5 stars

Great experience

Great experience, spoke with Francis he was great. Would recommend

April 1, 2026
Unprompted review
The Australian Institute of Personal Trainers logo

Reply from The Australian Institute of Personal Trainers

Thank you for your feedback. I’m pleased to hear you had a great experience and that Francis provided excellent support. We appreciate your recommendation.

Rated 5 out of 5 stars

Bad until Ollie saved the day!

Originally was pretty bad with ridiculous marking times and fails for bad reasons like photos submitted in wrong format or other nonsense. Feedback was pretty good but, a 2 weeks wait to approve a typo in the date is pretty ridiculous. Then Ollie came in and saved the day giving me a direct number to text when I finish an assessment that he will mark asap (within an hour).

April 1, 2026
Unprompted review
The Australian Institute of Personal Trainers logo

Reply from The Australian Institute of Personal Trainers

Thank you for your feedback. I appreciate you sharing your experience and acknowledge the earlier delays you encountered. I’m pleased Ollie was able to step in and provide timely support to get things back on track. We’re committed to improving our processes and appreciate your patience.

Rated 5 out of 5 stars

Very engaging

Very engaging, warm and friendly experience with AIPT so far. I completed my first online session tonight with Oliver and it was really fun!

I have only just started my course but the content is easy to understand and I am getting all the help I need.

March 26, 2026
Unprompted review
The Australian Institute of Personal Trainers logo

Reply from The Australian Institute of Personal Trainers

Thank you for your feedback. I’m pleased to hear you’ve had such an engaging and supportive start, and that Oliver made your first session enjoyable. We appreciate your support and wish you every success with your course.

Rated 5 out of 5 stars

McCoy was very helpful and efficient in…

McCoy was very helpful and efficient in helping fix my issue with incorrect log in details

March 26, 2026
Unprompted review
The Australian Institute of Personal Trainers logo

Reply from The Australian Institute of Personal Trainers

Hi Dominic!
Thank you for your feedback. I’m pleased to hear McCoy was able to resolve your login issue efficiently. We appreciate your support

Rated 5 out of 5 stars

Excellent customer service

Laine in customer service has always been an excellent source of help anytime I have contacted her. She has always solved my query efficiently and properly. I wish her and AIPT all the best.

March 26, 2026
Unprompted review
The Australian Institute of Personal Trainers logo

Reply from The Australian Institute of Personal Trainers

Thank you for your kind words. I’m pleased to hear Laine has consistently provided you with efficient and reliable support. I’m also glad we were able to assist with your queries. We appreciate your support and wish you all the best as well

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