Aira Air Source Heat Pump engineer Scott Ireland, has undertaken my first two year service. Scott was first class. Serviced the system, brought me up to the new specification via an updated elect... See more
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We recently had a heat pump installed with Aira. Can’t recommend them enough. From the initial survey Then technical survey To install Then customer service. Any slight problem or more pre... See more
Company replied
We chose Aira after a lot of research and their heat pump is perfect for us. Excellent first visit from Cameron who carried out an assessment and identified what we needed. Very professional, knowledg... See more
Problem diagnosed by Aira with immediate phone call to tell us an Engjneer would be with us to rectify problem! Zeke arrived and sorted it and all is working fine, with no charge for an engineer to c... See more
Company details
Written by the company
Aira is the next generation home energy champion. Burning fossil fuels just to be comfortable in our own homes is a solution from a different age. And every day the evidence becomes clearer: it’s a solution that’s killing our planet. That’s why we’re on a mission to bring clean energy-tech to every home. With our breakthrough technology, we’re tackling Europe's third biggest source of CO2 emissions residential heating. Heat pumps use the clean, free air from outside to create the perfect climate inside – helping people reduce their energy bills and their carbon emissions.
Contact info
Norra Stationsgatan 93A, 11334, Stockholm, Sweden
- info@airahome.com
- airahome.com
4.4
Excellent
2K reviews
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Aira engineers are so well trained
Aira engineers are so well trained (especially Ben Robson who was also part of the original installation team), and resolve problems very quickly.
June 16, 2026
Unprompted review
May use AI-assist with repliesRead more
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Just had my heat pump installed
Just had my heat pump installed over the course of 3 days whole new system in the house. I’ve read other comments on here before I kinda looked into using Aira. And as far as install goes there has been nothing wrong or the way the work has been carried out. During installation your house is going to get abit messy with tools and parts etc everywhere but the install team where very great and helpful to make sure nothing was in the way. I do have two young kids 3 and 7 and apart from parenting to make sure they didn’t get in the way was nothing dangerous left out during the course. The heat pump and hot water tank install was not completed directly by aira but as a third party team but was Matthew seamen who was great. And Saturday the commissioning and electrical install was by Ben robson and Matt Taylor who where from aira. They were great and helpful. System is fully up and running and is a very sleek looking unit happy so far. All the rubbish has also been collected after a rebook was made it was quick and easy.
June 11, 2026
Unprompted review
Reply from Aira
Thanks for sharing this, we love it.
It’s great to hear that your installation experience lived up to your expectations and that everything was completed smoothly over the three days. Installing a completely new heating system is a significant project, so we’re pleased the team worked carefully and thoughtfully to minimise disruption, especially with young children in the home.
We’re especially pleased to hear that Matthew, along with Ben and Matt, provided such a positive experience. Being helpful, professional, and taking the time to support customers throughout the installation and commissioning process is exactly what we aim for.
It’s also great to know you’re happy with the appearance of the system and that everything is now up and running. We’re glad the waste collection was resolved quickly as well, ensuring the final stages of the installation were completed smoothly.
Thank you for taking the time to leave such detailed feedback. We’ll make sure your kind words are passed on to the teams involved. If you ever need anything going forward, our Customer Care team is always just a call or email away.
The Aira Team
Heat pumps are very different from traditional boilers.
The installation team, installed everything on schedule.
The customer care team is very responsive. In particular Johnathan Lemon, who has been taking care of our works from day one and has followed through till the end. After making specific requirements he has diligently helped us to achieve them.
May 19, 2026
Unprompted review
Reply from Aira
Thanks for sharing this, we love hearing it.
It’s great to hear that your installation was completed on schedule and that you’ve had such a positive experience with our Customer Care team. Delivering a smooth installation is important, but so is providing consistent support throughout the journey.
We’re especially pleased to hear that Jonathan has been there from day one, following everything through to completion and helping you achieve your specific requirements. Taking ownership, listening carefully, and providing ongoing support are qualities we value highly, so it’s wonderful to know that came through in your experience.
Thank you for taking the time to leave your feedback. We’ll make sure your kind words are passed on to Jonathan and the wider team. If you ever need anything going forward, our Customer Care team is always just a call or email away.
The Aira Team
Very impressive Aira
Very impressive Aira. confirmed the quotation on 4/5 then completed install on 22/5 . I have ever meet so efficient company in UK. Tom and Mason made a beautiful installing system. they are very friendly and patient to answer me all questions.
I prefer to set the heating schedule myself not following the electric tariff.
June 15, 2026
Unprompted review
Reply from Aira
Thanks for sharing this, we love hearing it.
It’s fantastic to hear that your journey with Aira moved so quickly, from confirming the quotation to completing the installation in such a short timeframe. We know how important a smooth and efficient process is, so it’s wonderful to know that stood out to you.
We’re especially pleased to hear Tom and Mason delivered a high-quality installation and took the time to answer all of your questions with patience and professionalism. We’ll make sure your kind words are passed on to them.
It’s also great to hear you’re enjoying the flexibility of the system and have chosen to manage the heating schedule in a way that suits your home and preferences. The most important thing is that the system works for you and keeps your home comfortable.
Thank you for taking the time to leave such positive feedback. If you ever need anything going forward, our Customer Care team is always just a call or email away.
The Aira Team
Very unresponsive
After a very positive initial few conversations - the multi month unresponsiveness was very unprofessional. I paid for the initial survey with the intention of carrying forward with the heat pump and solar install. I had some design questions and changes and after good initial responses there were weeks that went by and no one responded. Once or twice I was told that someone did reach me according to their records (while actually it was my unanswered calls that were being tagged in the system as cal backs. So after over 6 months dealing with them and getting frustrated I decided to go with another provider.
May 15, 2026
Unprompted review
Reply from Aira
Hi Ibrahim,
Thank you for taking the time to share your experience.
We’re really sorry things turned out this way, especially after such a positive start.
Waiting weeks for responses while trying to discuss changes to your system design isn’t the experience we want anyone to have. We also understand how frustrating it must have been when our records didn’t match what had actually happened. Clear, timely communication is something you should have been able to rely on, and in this case, we fell short.
We’ve shared your feedback with the teams involved so we can understand what went wrong and improve the experience for future customers.
Thank you again for your feedback, and we’re sorry we didn’t get the opportunity to complete your project.
The Aira Team
Excellent Aira Support
We had our Aira Heat Pump heating and hot water system installed last year, all worked well over the winter with a lovely warm home, much better than our previous oil-fired system. We recently called Aira out to install a pressure regulator on our mains water as our mains pressure had increased causing vibration in our pipes when running the hot water. Jonathan from the Aira support team responded immediately to arrange a visit from Andy who diagnosed the problem, a return visit from Rob with the required part had the problem resolved and all within a week. Excellent system and excellent customer support from Aira Home with a 15 year guarantee, Thank you and well done!
June 10, 2026
Unprompted review
Reply from Aira
Hi John,
Thank you for taking the time to leave such a thoughtful review.
It's fantastic to hear that you've enjoyed a warm and comfortable home since your heat pump was installed, and we love hearing that it's performing even better than your previous oil-fired system.
We're also pleased that Jonathan, Andy and Rob were able to get your water pressure issue sorted quickly. When something isn't working as it should, our job is to make it simple to get the right support, so it's great to hear the team responded quickly and resolved the problem within the week.
We'll make sure your kind words are shared with everyone involved. Jonathan, Andy and Rob will be thrilled to hear your feedback.
As you know, if you ever need any further support, our Customer Care team is always on hand to help.
The Aira Team
Engineer visit…
Had Ben Robson round to look at an issue after install. Very thorough and helped me out checking my app making sure I had it set up ok. Came across very friendly and knowledgeable. A credit to your company.
June 12, 2026
Unprompted review
Reply from Aira
Hi Alan,
Thank you for taking the time to leave a review.
It's great to hear that Ben was able to help fix the issue and make sure everything was set up correctly. Taking the time to explain things clearly and helping customers get the most from their heat pump is an important part of the experience we deliver. Ben will be chuffed when I pass on your kind words to him.
If you ever need anything further, the Customer Care team is always on hand to help.
The Aira Team
No one turned up to Home Energy assessment
Booked a home energy assessment to get an idea on cost, during the phone call i made changes to the original appointment by shifting it a week. I got confirmation email and expected home visit. I waited on the day and called up 20 mins after the appointment time to question why no one had showed and was told that the appointment was cancelled and no one had informed me. Disappointing experience with a company i thought was held in high regard, unfortunately a potential customer lost.
June 12, 2026
Unprompted review
Reply from Aira
Hi Gurpreet,
Thank you for taking the time to share your feedback.
We’re really sorry no one turned up for your Home Energy Assessment. That’s not the experience we want anyone to have.
When your appointment was moved, a booking error meant it was mistakenly cancelled instead. We should have spotted that and let you know, but we didn’t. We completely understand how frustrating that must have been, especially after you’d set aside time to meet with us.
Aya has tried to give you a call to apologise personally and talk through what happened. We’ve also shared your experience with the team manager so we can understand how this happened and help prevent it from happening again.
We’d still love the opportunity to help if you’re willing to give us another chance.
The Aira Team
Great experience
Great experience. Initial enquiry answered fast, no waiting on the line. Appointment within 48 hours of call and engineer arrived within the time window I was quoted. Engineer was nice and Problem fixed within an hour. Excellent service across all of the different touchpoints. Thank you
June 11, 2026
Unprompted review
Reply from Aira
Thanks for sharing this, we really appreciate it.
It’s fantastic to hear that your experience was smooth and efficient from start to finish. We know how important it is to be able to get through to someone quickly when you need support, so it’s great to hear your initial enquiry was answered promptly and that an appointment was arranged within 48 hours.
We’re also pleased that the engineer arrived within the expected time window, was friendly and professional, and was able to resolve the issue within an hour. Delivering a seamless experience across every stage of the customer journey is exactly what we aim for.
Thank you for taking the time to leave such positive feedback. If you ever need anything in the future, our Customer Care team is always just a call or email away.
The Aira Team
Exceptional company
We recently had a heat pump installed with Aira.
Can’t recommend them enough.
From the initial survey
Then technical survey
To install
Then customer service.
Any slight problem or more pressing issues that need attention they are there for you & sort this straight away.
Nothing left unturned till it is sorted.
Any questions they answer emails quickly & so you understand how this works
Highly recommend
If you’re thinking about heat pump then look no further
June 10, 2026
Unprompted review
Reply from Aira
Thanks for sharing this, we love it.
It’s fantastic to hear that your experience with Aira has been so positive from the initial survey and technical assessment through to installation and ongoing customer support. We work hard to make the entire journey as smooth and straightforward as possible, so it’s wonderful to know that came across throughout your experience.
We’re especially pleased to hear that any issues, whether minor or more urgent, were dealt with quickly and thoroughly, and that the team took the time to answer your questions clearly and promptly. Providing responsive support and helping customers feel confident with their new system is something we care deeply about.
Thank you for your recommendation and for taking the time to share your experience. It means a lot to hear that you would encourage others considering a Heat Pump to choose Aira.
If you ever need anything going forward, our Customer Care team is always just a call or email away.
The Aira Team
Aira great customer service
Emily quickly resolved the issue and successfully and promptly followed up a couple of other queries.
June 10, 2026
Unprompted review
Reply from Aira
Thanks for sharing this, we love hearing it.
It’s great to hear that Emily was able to resolve your issue quickly and also follow up promptly on your additional queries. Providing responsive, thorough support is exactly what we aim for, and it’s wonderful to know that Emily delivered that experience for you.
We really appreciate you taking the time to leave feedback, and we’ll make sure your kind words are passed on to her. If you ever need anything else, our Customer Care team is always just a call or email away.
The Aira Team
The whole experience with AIRA
The whole experience with AIRA - from initial assessment to install, and then for the past 12 months - support when the system is live - has been amazing! Truly amazing customer service - especially from Benjamin Crennell in the support team, who is without exception superb at responding and assisting!
June 9, 2026
Unprompted review
Reply from Aira
Thanks for sharing this, we love hearing it.
It’s fantastic to hear that your experience with Aira has been so positive from the initial assessment and installation right through to the ongoing support you've received over the past 12 months. Providing a great experience throughout the entire customer journey is exactly what we strive for.
We’re especially pleased to hear your kind words about Benjamin. Consistently providing responsive, knowledgeable, and helpful support is something we value highly, and it’s wonderful to know he has made such a positive impact on your experience. We’ll be sure to pass your feedback on to him.
Thank you for taking the time to share your experience and for your continued trust in Aira. If you ever need anything going forward, our Customer Care team is always just a call or email away.
The Aira Team
Interesting the Aira team only comment…
Interesting the Aira team only comment on the positive feedback, no contact for anyone who has a negative experience
May 22, 2026
Unprompted review
Reply from Aira
Hi Penelope,
You’re right. We should have responded sooner, and we’re sorry we didn’t.
We take all feedback seriously, not just the positive reviews. When things go wrong, it’s important that we acknowledge it and work to put it right.
Ryan has since been in touch with you directly, and we’re pleased that the installation issues you raised have now been resolved.
Thank you for holding us to account and for taking the time to share your feedback.
The Aira Team
Great installation experience
Aira's installation team of Paul & Ian plus Nathan (electrician) and a couple of others on the first day have been really good. Carefully checking what we wanted, happily taking on additional work (removing the old attic tanks), and doing a very neat job - cleaning up carefully after their work.
Have very much enjoyed having them manage our installation - now its time to get used to living with a heat pump.
June 8, 2026
Unprompted review
Reply from Aira
Thanks for sharing this, we love hearing it.
It’s great to hear that Paul, Ian, Nathan, and the rest of the installation team delivered such a positive experience. Taking the time to understand your requirements, accommodating additional work such as removing the old attic tanks, and maintaining a high standard of workmanship are all things we take great pride in.
We’re especially pleased to hear the team worked neatly and cleaned up carefully throughout the installation. Respecting our customers’ homes is just as important as delivering a high-quality installation.
Most importantly, it’s wonderful to know you enjoyed having the team manage the project and that the installation process went smoothly. Now comes the exciting part, getting familiar with your new Heat Pump and enjoying the comfort and efficiency it brings.
Thank you for taking the time to share your experience. We’ll make sure your kind words are passed on to the team. If you ever need anything going forward, our Customer Care team is always just a call or email away.
The Aira Team
Professional and friendly company
The team are incredibly helpful and friendly and have shown me how to navigate all the equipment in an easy-to-understand way.
Recently Ben Robson from the team came to fix an issue and really impressed me with his professionalism and dealt with our questions really knowledgeably and in a way i could understand.
The whole process has been easy and Aira have done as much as they can to make the switch from gas boiler as simple as possible.
June 8, 2026
Unprompted review
Reply from Aira
Thanks for sharing this, we love it.
It’s great to hear that the team have been helpful and friendly throughout your journey, and that they’ve taken the time to explain the system and equipment in a clear and easy-to-understand way. Making the transition from a gas boiler to a Heat Pump as straightforward as possible is exactly what we aim for.
We’re especially pleased to hear that Ben Robson made such a positive impression during his visit. Professionalism, technical expertise, and the ability to explain things clearly are all qualities we value highly, so it’s wonderful to know he was able to answer your questions in a way that gave you confidence in the system.
Thank you for taking the time to share your experience. We’ll make sure your kind words are passed on to Ben and the wider team. If you ever need anything going forward, our Customer Care team is always just a call or email away.
The Aira Team
Goodbye fossil fuels. Hello clean warm heating system
Our experience with Aira was a bit of a journey — but ultimately a very positive one.
There was a hiccup at the beginning of the process. However, what really stood out was how quickly Aira responded. They listened, reorganised around our requirements, and made sure everything moved forward in a way that worked for us.
When the installation team arrived, they were outstanding. Pragmatic, knowledgeable, clean, and respectful throughout — they delivered exactly the level of professionalism we had hoped for from the start. Their attention to detail and the care they took in our home made a real difference.
By the end of the installation, the team didn’t just feel like tradespeople — they felt like people we trusted, even friends. That speaks volumes about their approach.
We live in a small, period Grade II listed cottage, so getting the installation right was especially important. Thanks to Aira, our home is now cosy, warm, and comfortable.
Overall, despite the early bump in the road, Aira demonstrated real professionalism and commitment to getting things right. The final result — and the team who delivered it — truly reflect the experience we had hoped for.
Thank you, Aira.
June 1, 2026
Unprompted review
Reply from Aira
Thanks for sharing this, we love hearing it.
It’s great to hear that although the process had a challenging start, the team were able to respond quickly, listen to your requirements, and adjust the plan to make sure everything worked for your home. That kind of flexibility and ownership really matters, especially in a property like a Grade II listed cottage where getting the details right is so important.
We’re especially pleased to hear how positively you felt about the installation team. Professionalism, respect for the home, and attention to detail are all things we place a lot of importance on, and it’s great to know the team delivered that standard throughout the install.
Most importantly, it’s wonderful to hear your home is now warm, cosy, and comfortable, and that the final result reflects the experience you were hoping for.
We really appreciate you taking the time to share such thoughtful feedback. If you ever need anything going forward, our Customer Care team is always just a call or email away.
The Aira Team
Aira support works !
When I ring Aira support the phone is answered promptly
by a human !
The issue is often dealt with by that person or if it's more
involved Jonathan in particular looks into the matter.
Sometimes he needs to monitor the situation for a day or 2 but does that and then comes back to me after an adjustment.I feel very confident with the support we get from him & the Aira team
June 5, 2026
Unprompted review
Reply from Aira
Thanks for sharing this, we love hearing it.
It’s great to hear that your calls are answered promptly by a real person and that issues are handled efficiently at first contact whenever possible. We’re especially pleased that Jonathan has been able to take ownership of more complex cases, monitor them when needed, and follow up with clear updates once adjustments have been made.
That kind of consistent, reliable support is exactly what we aim to provide, so it’s great to know it’s giving you confidence in the system and the team.
We really appreciate you taking the time to leave feedback. If you ever need anything else, our Customer Care team is always just a call or email away.
The Aira Team
Had my install last week and everything…
Had my install last week and everything went well. They made an excellent job of installing system. I had a small query and spoke with Jonathan & James at Customer Care and the issue was resolved within 12 hours. I needed a fuse upgrade & EPC Certificate and this was all arranged for me very efficiently, dealing with the same group of people. Highly Recommend
May 28, 2026
Unprompted review
Reply from Aira
Thanks for sharing this, we love hearing it.
It’s great to hear your installation went smoothly and that the team delivered a high-quality job on site. We’re also pleased that your follow-up query was handled quickly and efficiently by Jonathan and James, and that the fuse upgrade and EPC certificate were arranged without delay.
Keeping things coordinated and straightforward for customers is exactly what we aim for, so it’s great to know that came through in your experience.
We really appreciate your recommendation and you taking the time to leave feedback. If you ever need anything else, our Customer Care team is always just a call or email away.
The Aira Team
Excellent service following a visit…
Excellent service following a visit easily booked to sort out teething problems with pump installed on 11th/12th May. Ben Robson was punctual, personable and efficient. He located and fixed problem and answered all questions on my list , several of which I didn't need to ask. Thank you.
June 1, 2026
Unprompted review
Reply from Aira
Thanks for sharing this, we love it.
It’s great to hear that your follow-up visit was easy to arrange and that the teething issues after your installation were resolved quickly. We’re especially pleased that Ben was punctual, personable, and efficient, and was able to fix the issue while also answering your questions thoroughly.
We really appreciate you taking the time to leave feedback. If you ever need anything else, our Customer Care team is always just a call or email away.
The Aira Team
Top Marks for Aira
Had a slight teething problem with our newly installed solar system. All sorted with no fuss or problems. Once again the Aira engineer who came out was 5*. And Ben in the office has also provided 5* customer service.
June 5, 2026
Unprompted review
Reply from Aira
Thanks for sharing this, we love hearing it.
It’s great to hear the initial issue with your new solar system was resolved quickly and without fuss. We’re especially pleased that the engineer who attended delivered a 5* service on site, and that Ben was also able to provide excellent support from the office.
We really appreciate you taking the time to leave feedback. If you ever need anything else, our Customer Care team is always just a call or email away.
The Aira Team
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