I was always on whats appa nd also to direct me in lisbon google map was not eating my full data, and becaus e it was the first time i used airalo i am sure i have note even used my whole data being... See more
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Review summary
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Connectivity allows me to use the navigation apps to drive vehicles in European countries. Sometimes there are areas where service drops out.
We’ve used AIRALO in several countries around the world with no issues. If you’re struggling to figure it out they have great customer care. Also a video online to show you what you’re doing wrong is... See more
Company replied
I am now onto my tenth Airalo esim. From Europe to Japan to New Zealand to South America. Simple purchase and setup, completed before I leave. On arrival, airplane mode off, use esim on. By the time t... See more
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Company details
- Telecommunications Service Provider
- Internet Service Provider
- Mobile Network Operator
- Phone and Internet Service
- Travel Aggregator
About Airalo
Written by the company
Stay connected wherever you travel. With an Airalo eSIM (digital SIM), stay connected easily in 200+ destinations worldwide. No roaming fees or hidden costs — just easy, affordable, global connectivity.
What is an eSIM?
An eSIM is like a SIM card, but digital. It's built into your phone and functions just like a physical SIM.
Instead of having to go hunt for a physical SIM card, you can purchase an eSIM directly from the Airalo app, install it on your device, and instantly connect to a mobile network at your destination.
What is an Airalo eSIM plan?
An Airalo eSIM plan gives you access to mobile data, call, and text services. Choose between local, regional, or global eSIM plan to get online in 200+ destinations. You can also choose between Airalo's Unlimited packages for peace of mind, or choose a specific data package, over a number of days. Simply download the Airalo app, purchase your chosen eSIM, install it on your device, and connect to a mobile network when you arrive at your destination!
How does it work?
- Install the Airalo app.
- Purchase an eSIM plan for your travel destination.
- Install the eSIM.
- Turn on your eSIM and connect to the internet upon arrival.
Airalo eSIMs are available for 200+ destinations, including:
- United States eSIM
- United Kingdom eSIM
- Turkey eSIM
- Italy eSIM
- France eSIM
- Spain eSIM
- Japan eSIM
- Germany eSIM
- Canada eSIM
- Thailand eSIM
- Portugal eSIM
- Morocco eSIM
- China eSIM
- Europe eSIM
- South Africa eSIM
- United Arab Emirates eSIM
Why choose Airalo?
- Our core values (empathy, ownership, innovation, trust, growth, and customer-first) dictate everything we do.
- We are fully transparent about our eSIMs and prices, including the data cap and reset for our Unlimited packages.
- We are the eSIM pioneer and over 30+ million users trust us.
Why travelers love Airalo:
- Fast and efficient multi-lingual customer support.
- Flexible and affordable data packages, including Unlimited eSIMs.
- No hidden fees or surprise roaming charges.
- Unlimited eSIM packages with no hotspot limit.
- eSIM options for calls, text, and phone numbers.
eSIM FAQ
What does an Airalo eSIM package come with?
An Airalo package comes with a fixed amount of data (e.g., 1GB, 3GB, 5GB, etc.) valid for a specified time period (e.g., 7 days, 15 days, 30 days, etc.). You can also choose Unlimited data packages for a specified period. Airalo also offers calls, texts, and a phone number for 30+ destinations. If you run out of data or your validity period expires, you can top up your eSIM or download a new one right from the Airalo app.
How much does it cost?
eSIMs from Airalo start from US$4.50 for 1GB of data.
Does an eSIM come with a number?
Some eSIMs come with a phone number so you can call, text, and access data. Check your eSIM description for details before purchase.
What devices are ready?
You can find a regularly updated list of eSIM-compatible devices at this link:
Who is Airalo best for?
- Anyone who travels, whether it's for business or vacation.
- Digital nomads who need to stay connected to work while abroad.
- Crew members (e.g., seafarers, flight attendants, etc.) who need to stay connected while they travel.
- Anyone who wants an easy and affordable data alternative to their home network.
Can I use my SIM card at the same time?
Yes! Most devices allow you to use multiple SIMs and/or eSIMs simultaneously. You can keep your primary line active to receive text messages, calls, and 2FA authentication (but remember, they'll be subject to roaming fees).
Happy travels!
–Learn more about eSIMs and Airalo:
- Airalo Website: www.airalo.com
- Airalo Blog: www.airalo.com/blog
- Airalo Help Center: www.airalo.com/help
Join the Airalo community!
Follow @airalocom on Instagram, Facebook, YouTube, TikTok, Twitter/X, and LinkedIn.
Privacy Policy
www.airalo.com/more-info/privacy-policy
Terms & Conditions
Contact info
6 Raffles Boulevard, #03-308 Marina Square, 039594, Singapore, Singapore
- support@airalo.com
- airalo.com
4.0
Great
36K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 80% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
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Reply from Airalo
We're glad to hear that you found the connection seamless and adding data easy! Your experience means a lot to us, and we’re always looking for ways to enhance our services. We hope to be part of your future travels!
- The Airalo Team.
Great
The coverage is great and the entire process of purchasing, installing and using went very smoothly. Also great AI support!
July 23, 2026
Reply from Airalo
It's fantastic to hear you had such a smooth experience! We truly appreciate your kind words about the coverage and AI support. Your feedback means a lot to us and inspires us to continue providing great service. We look forward to being a part of your future travels!
- The Airalo Team.
Ive been.using Airalo for years
Ive been.using Airalo for years. Makes communication worldwide very easy without having to constantly change SIMs.
July 23, 2026
Reply from Airalo
It's great to hear that you've been enjoying seamless global communication with Airalo for years! We truly appreciate your support and are thrilled to be part of your travel experiences. If you ever have questions or need assistance in the future, we're here for you. Safe travels ahead!
- The Airalo Team.
An excellent experience for travelers.
I’m using Airlo services when traveling. I’m satisfied to the maximum.
July 23, 2026
Reply from Airalo
We're thrilled to hear that your experiences while traveling have been excellent! Your satisfaction truly means a lot to us, and we appreciate you sharing your positive thoughts. We look forward to being part of your future adventures with our eSIMs. Safe and happy travels ahead!
- The Airalo Team
Easy and affordable
1- We were able to connect to the internet as soon as we landed in the visiting country.
2- Prices are reasonable.
3- Once something went wrong and were not able to connect; as soon as we informed airalo, they refunded us with the full amount, and we purchesed the package again and every thing run smoothly.
4- also having packages for several countries in one region (like east asian countries) is very accomodating.
July 23, 2026
Useful and Easy !
July 23, 2026
Reply from Airalo
Hey there! It's awesome to hear that you find our eSIMs both useful and easy to navigate! We genuinely appreciate your feedback. If you have any questions or need assistance in the future, we're here to help. Safe travels ahead!
- The Airalo Team.
Easy to use !
July 23, 2026
Reply from Airalo
Hey there! It's great to know that you find our services easy to use. Your experience means a lot to us, and we're here to support your travels with our eSIMs. If you have any questions or need assistance in the future, feel free to reach out. Safe travels ahead!
- The Airalo Team.
Reply from Airalo
Heddy, if your eSIM suddenly stopped working, we'd like to help you get connected again as quickly as possible.
We're sorry to hear your connection was lost unexpectedly. This can happen for different reasons, and our Support team can review your eSIM, check your device settings, and guide you through the necessary steps to restore your connection.
Please reach out to us via the in-app chat or through WhatsApp on our website or app. Via our in-app chat, we have live human agents available 24/7. Simply ask to speak with an agent, and you'll be immediately connected so we can investigate your case and provide the most appropriate solution.
Sophia – Customer Advocacy
Good and easy connection
Good and easy connection.
Price elevated but better than my intl roaming tarifs
July 23, 2026
Reply from Airalo
It's great to hear that you find the connection easy and valuable! We appreciate your thoughts on the pricing and are glad it serves as a better option compared to international roaming. We hope our eSIMs continue to enhance your travels in the future!
- The Airalo Team.
Reply from Airalo
Hey there! We’re so glad to hear you had a great experience with our service and customer support. It really means a lot to us that you took the time to share your thoughts. We’re excited to be part of your future travels with our eSIMs!
- The Airalo Team.
Worked perfectly the first time. The renewed esim cancelled itself though.
My esim worked perfectly in Ireland. But when I purchased a new 10 day period it cancelled itself a couple of months later before I could use it. At first customer service told me I couldn't get a refund because it was past 30 days. But they ended up giving me air money as a refund.
July 23, 2026
Reply from Airalo
We genuinely appreciate your uplifting feedback! It’s wonderful to hear that you had a positive experience with us. Your support means a lot, and we’re excited to be a part of your future travels.
- The Airalo Team.
Great to use
July 23, 2026
Reply from Airalo
Hey there! It's fantastic to hear that you're enjoying our services! Your positive feedback truly brightens our day. We love being part of your travel experiences and are here to support you whenever you need. Safe travels ahead!
- The Airalo Team.
Reply from Airalo
It's fantastic to hear that you find our eSIMs great and easy to use! Your positive experience means a lot to us. We're always here to support your travels and make connectivity seamless. Safe travels ahead!
- The Airalo Team.
So easy to always stay connected
So easy to always stay connected, whether in Australia or the US. ONE LESS THING TO WORRY ABOUT WHEN TRAVELLING!
July 23, 2026
Quick and helpful feedback
July 23, 2026
Reply from Airalo
Hey there! We truly appreciate your positive feedback about our service. It’s great to hear that you found our support quick and helpful. We're always here to assist you on your travels, and we hope to be a part of your future adventures with our eSIMs. Safe travels ahead!
- The Airalo Team.
Great stuff
July 23, 2026
Reply from Airalo
We’re so glad to hear you think highly of our services! Your enthusiasm really makes our day brighter. We’re excited to be part of your travel journey and look forward to supporting you with our eSIMs. Safe travels ahead!
- The Airalo Team.
I could never get my Esim to activate
I could never get my Esim to activate, it had signal but n data
July 23, 2026
Reply from Airalo
Thank you for sharing your feedback, Steve!
We're sorry to hear that your eSIM showed connected but wasn't able to allow you to access mobile data. We'd like the opportunity to help you get this resolved.
Please reach out to our Support team via the in-app chat or through WhatsApp on our website or app. Via our in-app chat, we have live human agents available 24/7. Simply ask to speak with an agent, and you'll be immediately connected. We'll review your device settings, check your eSIM configuration, and guide you through the steps needed to get your data connection working.
Sophia – Customer Advocacy
I had a bit of a problem connecting…
I had a bit of a problem connecting when I arrived but once that hurdle was over , it was fine !
July 23, 2026
Reliable service
Always working, super reliable. I've used it almost everywhere. It is very clear what it does and it does not make promises it can't keep
July 23, 2026
Reply from Airalo
Hey there! It's great to hear that you find our service reliable and straightforward. We truly appreciate your feedback and are glad to be a part of your connectivity journey. If you have any questions or need assistance in the future, we’re here for you. Safe travels!
- The Airalo Team.
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