Big shout out to Michelle in customer services who helped me to exchange my too large Gala sandals for the next size down in gold. She provided excellent customer service and swift delivery. I'm delig... See more
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Bought some lovely shoes however the fit wasn't quite right. A quick phone call & a replacement pair was sent out before they had received the original pair back, which was great as I needed them... See more
Company replied
Absolutely gorgeous shoe and so comfy. I can no longer wear heels for very long so these are the perfect alternative for me. Needed something more dressy for a party and daughter’s graduation and thes... See more
The Anais shoes are so dainty, pretty and comfortable, well-made with the softest leather, attractively packaged and delivered at the speed of lightening! I have wide feet, so sized up and am delight... See more
Company details
About Air & Grace
Written by the company
We make astonishingly comfortable shoes that quite simply look amazing.
After 20 years creating footwear ranges for international brands, our founder Claire became increasingly frustrated with the idea that comfort and style couldn't exist.
Nine years on and we're now a small but mighty team of specialists, putting our heart and sole into every shoe we create.
Style and comfort are key - all of our shoes, boots and sandals have layers of high-performance memory and recovery foams built in.
We're passionate about responsible manufacturing. Our materials are sourced from accredited suppliers who operate to the highest standards, and manufacturing our shoes in Europe means fewer miles to travel.
We’re also fierce advocates of slow fashion and believe great design is seasonless. The cycle of endless discounting and throwaway fashion has a huge impact on our planet, that’s why our philosophy is 'buy fewer, choose better'.
A philosophy that means enduring quality is built into every shoe we design, so that you’ll love to wear your favourite pair, again and again.
SHOP NOW contact us
What makes our shoes so special?
Written by the company
- Our patented Tender Loving Air® Technoogy
- Hidden in our trainers you’ll find our patented Tender Loving Air® comfort sole that made us famous. We're told it's like walking on a cloud... Unique to Air & Grace, our patented Tender Loving Air® comfort sole combines layers of high performance foam cushioning to give you that “astonishingly comfortable” feeling underfoot. We use the best, high performance materials, usually only found in sports shoes.
FREE UK Standard Delivery
for all orders £125 and over
Standard deliveries usually take 2-4 days to reach you from dispatch. We aim to dispatch the same working day if the order is placed before midday.
We offer a FREE exchanges (UK only) using Royal Mail.
Contact info
Unit 5 Lloyds Wharf, Mill Street, SE1 2BD, London, United Kingdom
- 02039954713
- hello@airandgracelondon.com
- airandgracelondon.com
4.7
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 85% of negative reviews
Typically replies within 1 week
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Absolutely love my gold shoes so much…
Absolutely love my gold shoes so much purchased the black and gold. So comfortable and stylish. Get so many compliments on them.
I would order all the colours.
My husband may have something to say about that though 😊🩷
May 1, 2026
Second pair of shoes from Air &Grace
Second pair of shoes from Air &Grace. I’m as happy as I was the first time - thank you!!
April 29, 2026
Totally failed delivery with the item…
Failed delivery despite instructions being given to the courier. Initially hard to contact air & grace - their automatic response to a customer service question email lands in my normal inbox, but then the specific replied end up in junk mail. Not sure why, but took some persistence and help from the customer services team to figure that out. Once the communication was sorted the customer service has been excellent. Just a shame the shoes I had ordered are on pre-order so it’s now a wait or to find something else.
April 29, 2026
Reply from Air & Grace
Thanks for your review. I know we've been in contact since this was written, and that we had replied to your original email and following email, but they had landed in your junk folder. Happy that we've now reached a resolution to the delivery, and thank you for your patience.
I am trying to return item and email…
I am trying to return item and email address comes back not known, Help
April 28, 2026
Unprompted review
Reply from Air & Grace
We're really sorry to hear this. Our email address is hello@airandgracelondon.com or you can call us on 020 3995 4713. Please note, we are Air & Grace London, an online shoe brand. We are unable to trace your name on our system so you may have the incorrect company. Please call us so we can try to help. Thanks.
A disappointment this time
I have had great experiences with this company, but was disappointed with my recent order. The Gala black leather sandals were much as I expected - sturdy but nice soft leather and comfortable soles. However, the Lottie Mary Jane sandals did not fit properly (too broad and too short), and what was described as 'burgundy suede' is actually much lower quality -- hard and inflexible, and more brown than burgundy too -- that I anticipated. I will have to return them (at my own expense) and won't be ordering again.
April 25, 2026
Unprompted review
Beautiful Shoes, So Comfy
My beautiful Olive Anais flats just arrived, as promised !
So beautiful, so comfortable. Can’t wait to wear them out.
April 25, 2026
Unprompted review
The website states shoes are made in Portugal or Spain, but both pairs I have received are made in Turkey
I do like the shoes and bought them for one of the reasons - made in Portugal/ Spain, however 2 pairs I have received are labelled as made in Turkey.
April 8, 2026
Beautiful shoe
Beautiful shoe, the gold leather Anais. Very soft leather. I normally wear a size 5.5 or 6. This shoe comes up rather small and I had to go for a 7. Deliveries came quickly. Definitely recommend.
April 13, 2026
Quick reliable service
Quick reliable service
Extremely comfortable,good quality shoes.
April 14, 2026
Beautiful shoes that look so glamorous…
Beautiful shoes that look so glamorous and are super comfortable. I had a problem with the product which the customer service team resolved promptly and gave a helpful set of options to fix it.
April 8, 2026
Another great trainer from Air and…
Another great trainer from Air and Grace. Love them. Could maybe do with a little more arch support built in like other trainers but otherwise perfect. Great quality.
April 13, 2026
Easy to order and was carefully…
Easy to order and was carefully packaged to protect the shoes.
Love the shoes and very comfortable. First purchase from them and won’t be the last.
April 13, 2026
Beautifully made
Beautifully made shoes in the softest leather. I'm delighted to have found a flat shoe that still looks elegant
April 10, 2026
A great brand!
I have been a customer of Air & Grace for many years. High quality products & exceptional service throughout.
Thank you!
April 10, 2026
The Most Beautiful Shoes in the World
Effortless order process, efficient delivery, and beautifully packaged.
April 10, 2026
Great customer service
Had a concern about a pair of trainers, I received absolutely fantastic customer service .
Thank you Air & Grace
April 7, 2026
Although I had to wait some time before…
Although I had to wait some time before my order was delivered, the shoes were well worth the wait.
Very comfortable, beautifully made, stunning colour! Exactly what I have been waiting for…beauty and comfort at a fair price.
April 9, 2026
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