Air Arabia Reviews 

3,685
TrustScore 3.5 out of 5

3.7

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Review summary

Created with AI, based on recent reviews

Considering 1,945 reviews, most reviewers were somewhat happy with their experience overall. Customers generally find the flight experience smooth and comfortable, often highlighting the punctuality of flights and the overall good service. Many appreciate the professional and courteous cabin crew, and some find the prices reasonable, especially for a budget airline. The booking process is often described as fast and seamless, contributing to a positive user experience. However, some people were dissatisfied with customer service, reporting poor communication, inconsistent information, and a lack of effort to resolve issues. There are also complaints about ground staff being unhelpful, unprofessional, and strict regarding baggage policies, with some experiencing long waits in uncomfortable conditions. Additionally, some customers feel that extra charges, such as those for water or excess baggage, are expensive and create a cheap impression for the airline.

What people talk about most

Service

Clients share ambiguous opinions on service, with many reviewers expressing significant dissatisfaction,... See more

Staff

Consumers find staff experiences to be ambiguous, with many reviewers praising the cabin crew and flight... See more

Price

Users describe ambiguous interactions with price, with many reviewers appreciating the reasonable and good... See more

User experience

People report positive experiences with user experience, with many describing their flights as pleasurable,... See more

Customer service

Customers had negative experiences with customer service, often reporting a lack of communication, empathy,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Great value, dealt in a timely manner when distributed by Middle East conflict when they had no choice but to cancel our flights to Male, several times. Customer service was excellent and refund/reboo... See more

Rated 4 out of 5 stars

Friendly Flight Attendants Friendly ground staff The only thing I did not understand is why do they only accept cash on board! This issue should be improved

Rated 3 out of 5 stars

Space. Incredibly tight both horizontal and vertical. My knees had no space and you crammed the cabin horribly to maximize your profit. Pls. Some respect to your clients

Rated 3 out of 5 stars

Their timings are very well managed. But the food which I ordered while booking ticket was not served for me. I ordered a shawarma but I was given a sandwich which I don’t like.


Company details

Written by the company

Flying to over 170 + destinations and pioneering the best fares in the region, Air Arabia was built for those who have places to go, things to do and people to meet. Today, people have far too little play in their lives but travel is one adventure that keeps them going. Boosting their spirit to never stop and keep flying, our focus is to offer the lowest fares, more destinations and comfortable travelling. We want to make travel easy, fast, convenient and fun for all our passengers. Air Arabia, Where Next


Contact info

3.7

Average

TrustScore 3.5 out of 5

4K reviews

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Hasn’t replied to negative reviews

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3.7

All reviews

(3,685)

2,393 reviews in the last 12 months

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Rated 5 out of 5 stars

From Doha to Tbs with Air Arabia

From Doha to Tbs, we booked Air Arabia as there was no other option. QR was not flying on 15th June, we booked Fly Dubai but that got cancelled and finally we had only Air Arabia option and booked one way with meet and greet and lounge access in Sharjah. We booked the row 1, hence it was comfortable seating. Checkin, Boarding, flying, lounge, airport immigration all went very smoothly. Food we ordered against payment was good. J belive water should be offered more than a small bottle as free. The rates were not low as such. However we were very happy with the flight and Air Arabia services.

June 15, 2026
Unprompted review
Rated 1 out of 5 stars

Worst experience.

Worst experience.
vowed to never use.

Women working for them in tangier are literally scammers.

If I never had the money to pay their extra made up fees I would of been seriously in trouble. Good luck making a complaint they literally just say via email f*** o**.

June 4, 2026
Unprompted review
Rated 3 out of 5 stars

Space

Space. Incredibly tight both horizontal and vertical. My knees had no space and you crammed the cabin horribly to maximize your profit. Pls. Some respect to your clients

June 14, 2026
Unprompted review
Rated 1 out of 5 stars

Very disappointing experience with Air…

Very disappointing experience with Air Arabia. They changed / delayed my flight, which caused me to miss my onward connection, so I had to buy new, more expensive tickets and also pay for a hotel overnight because the next available flight was only in the morning. I submitted a claim with the details, but Air Arabia did not reimburse these expenses. The disruption was caused by their flight schedule change, yet they left all the extra costs on the passengers. Poor customer service and no accountability — I would not recommend Air Arabia for connecting trips.

October 14, 2025
Unprompted review
Rated 4 out of 5 stars

Air Arabia review June 2026

We always prefer Air Arabia as it serves our purpose for a direct service to Sharjah.
Air Arabia has been providing on time service, and every aspect from handling of the checkin to boarding the plane was a great experience.
The only improvement part would be to ensure that on board personnel are provided with inter-personal skills training for enhancing the people interactions.
Overall yes, I do prefer to travel Air Arabia.

June 10, 2026
Unprompted review
Rated 5 out of 5 stars

Air Arabia has a very user friendly…

Air Arabia has a very user friendly website/app to book flight,quick check in with regular reminders . The process of check in at Airport was very swift and fast with no hassle. Flight from Sharjah to Jaipur and back was in time and reached before time as always.I am a regular traveller on Air Arabia flights and very comfortable with aircraft wide seats and punctuality,

June 12, 2026
Unprompted review

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