airBaltic Reviews 21

My wife and I were due to fly Belgrade to Riga and we were denied boarding by AirBaltic as the flight was overbooked. We were then put on another flight connecting in Budapest this meant we arrived 11 hours later and missed our connection. AirBaltic should have by law and their own customer service commitment assisted us to rebook our onward travel and provided us with accommodation, instead their staff told us to arrange it ourselves and claim it back. They then refused to reimburse us even after I highlighted their legal obligations

AirBaltic then advised me that if I was unhappy with the decision to contact aviation dispute resolution in the UK who it turns out don't have jurisdiction in this case and I think AirBaltic did this to annoy me

If an airline is willing to break rules like this, what other rules are they willing to break? Safety standards maybe?

It's a shame I cannot recommend this airline for the following reasons
I was due to fly from Belgrade to Riga with AirBaltic in August 2024 with my partner. We are both disabled, were wearing our sunflower lanyards and additionally I was walking with a stick
As we were waiting to board we were called out of line and told that due to overbooking we would not be able to board the flight. I told the staff that we had onward connections booked and we would miss the connections bvecause of this, I also informed them that we're both disabled and we were still denied boarding. This is a breach of the EU261/2004 Article 11 which basically states that disabled persons must be given priority to board over non-disabled passengers. We were then booked onto another flight with a connection in Buidapest to arrive in Riga around 1700 instead of 0600. When I again mentioned the issue of our onward connection we were told that the staff in Riga would help us with this. We were then put on the flight via Budapest
When we arrived in Budapest we requested assistance from the Air Baltic staff we were told to take care of ourselves. At this stage it was obvious we would have to probably stay overnight in Riga and travel onwards the next day to Tallinn. This meant we had to cut Vilnius out of our itinerary and lose a day of our holiday. When we arrived in Riga we were given EU261 compensation of EUR250 for the denied boarding and when I asked for help with the accommodation and the onward travel we were told to book it ourselves and claim it back from AirBaltic

When I tried to claim this back from Air Baltic I was then told that because they had paid us the EUR 250 that they weren't obliged to repay our expenses. When I replied that under EU261/2004 Article 9 the Airline was obliged to provide Accommodation where a stay of one or more nights becomes necessary in addition the Airline was obliged to offer transport between the accommodation and support in the way of telephone calls, emails etc

None of this was offered - The only assistance we received was a meal at Belgrade Airport. As far as the Air Baltic staff cared my partner and I could have been wandering the streets of Riga overnight

I replied to Air Baltic quoting the legislation that they had breached and they haven't replied

I wrote to Air Baltic at their Head Office in Riga and they haven't replied (And the letter was received)

In addition to breaching the legislation they have also rendered their customer care committment null and void. Said committment reads 'If you are involuntarily denied boarding and have complied with our check-in and other applicable rules, we will give you a written statement that describes your rights. We will also rebook you to next fastest connection, offer refreshments, meal, hotel and transportation (if necessary) as well as pay compensation as prescribed by the Regulation (EC) No 261/2004 of the European Parliament and of the Council.'

Shame on you AirBaltic - I would have expected better from a national flag carrier

Complaint against Airbaltic. My mother is 77 years old and I have been ordering plane tickets for her for 10 years in a row. She had major back surgery and was prescribed walking sticks by her doctor to support her back. They measure 112cm. When I order plane tickets, I warn about them by phone, and there were no problems for 10 years. But today I was told on the phone that I should check them in as luggage. I'm wondering if blind people have a 130 cm wand, do you also ask to check it in your luggage? How is it that a disabled person is deprived of the means of transportation in an airplane.
Booking number SRJVQ7

Useless service. Out flight was cancled. And the wanted to put 3 men in the same hotelroom. And the service provider by Airbaltic was not excisting, and they just said it was not thier problem.

At the departure of the airport of St-Petersburg, I had to pay for a supplementary fee for a checked baggage instead of a carry-on baggage even if it was one of the correct size.
As I did not want to miss my flight, the officer did not hear any of my argument and forced me to pay the 60€ fee instead of the 16€ fee for an overweight luggage, without any regard for my consent.

As this kind of behavior is qualified as a scam, I am truly offended by this event. I strongly do no recommand this company which does not respect the EU consumers' rights (as written in the directive 2011/83/EU of the European Parliament on consumer rights, but also in the directive 1999/44/EC and directive 97/7/EC, among others).

I hope you will avoid it as much as it is possible.

E. Papadopoulos

AVOID.
AVOID.
Are this company a rogue airline?
Do they not comply with the EU laws?

first time to travel with airbaltic from copenhagen to larnaca, the first flight was delayed for 2 hours we were about to miss the connection flight between Riga and Larnaca, me and my husband were running like crazy with the kids to catch it. this is not everything, moreover, we lost our stroller and they said it will be delivered very soon, more than two days now and we haven't received it yet. imagine you're in a vacation but you have to carry your 18 mths child all the time in this very hot weather! we are staying in a touristic area it's rare to find a babyshop and the cheapest stroller costs around 300 euros! is it fair ? a stroller is an essential and we should receive a compensation for this bad experience