The Air Conditioning Company Reviews 604

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 103 reviews, reviewers overwhelmingly had a great experience with this company, often highlighting the excellent service and the high quality of their work. Customers frequently praise the staff for being friendly, professional, and efficient, making the entire process from initial survey to installation seamless and easy. Many people appreciate the quick response times, thorough evaluations, and the neat and tidy execution of installations and services. However, some customers also noted issues with the office service, mentioning a lack of communication or unfulfilled promises regarding product functionality and repairs. A few other people also felt that engineers were sometimes rude or lacked knowledge about the trade, and experienced problems with units not being fully fixed after a service visit.

What people talk about most

Service

Reviewers mention positive feedback about service, highlighting the professionalism, efficiency, and... See more

Staff

Customers had positive experiences with staff, consistently praising their professionalism, helpfulness, and... See more

Product

People report ambiguous experiences with product, with many customers expressing satisfaction with their air... See more

Quality

Customers consistently note positive experiences with quality, praising the excellent performance of units... See more

User experience

Reviewers highlight positive aspects of user experience, with many describing it as a good all-round,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We highly recommend if you’re looking to install AC, use this company Airconco. They are relatable, professional and price reasonable. They have a lot of options of AC to facilitate your needs. They a... See more

Company replied

Rated 5 out of 5 stars

The engineer for the first annual service of our AC units was prompt and efficient, phoning to let me know he was 20 minutes away. He arrived on time and efficiently and cleanly carried out his work w... See more

Company replied

Rated 5 out of 5 stars

The Team were really good at providing advice on our job, saving us money. They were also super flexible in terms of installation date, (which we kept moving around). Overall, great experience wit... See more

Company replied

Rated 5 out of 5 stars

I really recommend The Air Conditioning Company for all your residential Air Con needs. The team in the office were very accommodating when I had to change a last minute booking. Then the engineer wh... See more

Company replied


Company details

  1. Air Conditioning Contractor
  2. Repair Service

Written by the company

As London's leading Air Conditioning Company for over four decades, we are dedicated to providing unbeatable prices and the highest quality service to all our clients. Our expert engineers operate throughout London and the Home Counties, offering exceptional installations, repairs, and maintenance of fitted air conditioning systems, as well as the sale and hire of portable air conditioning units. Our commitment to quality is unrivaled, as evidenced by our unbeatable 10-year warranty on every installation we undertake. We're also the only aircon company in London with a dedicated showroom showcasing every type of air conditioning unit in working order. This allows potential customers to judge for themselves the styles and different noise levels, providing confidence in making an informed decision. However, we encourage potential customers to do their due diligence and check online review platforms of our company and competitors. We believe in transparency and welcome comparisons, as we're confident that our exceptional reputation and level of service will speak for itself. Our team of experts is dedicated to providing the best possible service, and we take pride in our exceptional reputation. We offer ample parking at our showroom, or you can easily reach us by underground to Mill Hill East, with our showroom conveniently located opposite the station. Choose our company for all your air conditioning needs, and you can rest assured that you're receiving the highest quality service possible. Contact us today to discuss your air conditioning requirements and experience the difference for yourself. Don't settle for less, choose the best in the business.


Contact info

4.9

Excellent

TrustScore 5 out of 5

604 reviews

5-star
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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

Great service

Great service, careful and considerate engineers, glad I was able to keep my business local.

February 2, 2026
Unprompted review
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Reply from The Air Conditioning Company

We so appreciate your kind review.

Rated 5 out of 5 stars

The team were fab

The team were fab - on time, tidy, polite, helpful and very neat work.
Roll on summer!

January 23, 2026
Unprompted review
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Reply from The Air Conditioning Company

That’s what we like to hear.

Rated 5 out of 5 stars

Great. Been a happy customer for years

Reliably good annual servicing, helpful customer service, used them for years & will continue to do so.

January 26, 2026
Unprompted review
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Reply from The Air Conditioning Company

Laura - we so appreciate your kind words - thank you so much.

Rated 5 out of 5 stars

Great people who were very flexible…

Great people who were very flexible with our schedule and tried to accommodate us and our newborn.

Installers were friendly and professional.
I’d use them again.

October 17, 2025
Unprompted review
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Reply from The Air Conditioning Company

Thanks for taking the time for your kind review. Spread the word!

Rated 5 out of 5 stars

A very smooth and efficient service…

A very smooth and efficient service before installation and quick and clean installation. Performed to time .

October 17, 2025
Unprompted review
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Reply from The Air Conditioning Company

Thank you, Susan, and it's us who have to thank you for using us. And now we're stuck for the next 10 years together through our exclusive 10-year warranty.

Rated 5 out of 5 stars

Great from start to finish

Great from start to finish. We would highly recommend

October 24, 2025
Unprompted review
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Reply from The Air Conditioning Company

We so appreciate your kind review, Mr. Finlayson.

Rated 4 out of 5 stars

Prompt & efficient

The engineer arrived promptly at expected day and time. Servicing our air conditioning was performed very quicky. The engineer gave a clear explanation of what they did and confirmed all was ok with our air conditioning.
Faultless. Both our airconditioning and the engineer :-)

November 10, 2025
Unprompted review
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Reply from The Air Conditioning Company

Thank you so much, Mr. McCarthy. And you better tell us what we can do to earn that extra star next time!

Rated 5 out of 5 stars

Trustworthy, responsive and a good choice

I've had 2 airconditioning units installed for my town house. Unit installation and cabling was perfectly done and they really made it look easy. Even though there was a delay on the electrical installation, the company was always reachable and responsive on sorting out the hitch. Even the company owner was on top of the issue and helped to sort it out. I would definitely recommend them.

November 8, 2025
Unprompted review
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Reply from The Air Conditioning Company

Thank you so much for your kind words, Deniz. There was indeed a delay on the third-party electrical contractors, but they got there in the end. We look forward to being your maintenance company of choice.

Rated 5 out of 5 stars

Seamless journey from survey to installation.

The Airconco team were extremely efficient and helpful from the initial survey to the final fit. I didn't have any difficulties arranging the survey, getting a quote, or having the equipment installed (in two halves more than a year apart- thank you !!). Highly recommend that if you need A/C you contact Airconco.

October 21, 2025
Unprompted review
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Reply from The Air Conditioning Company

Thank you so much for sharing your review. We look forward to servicing your unit for many years to come.

Rated 5 out of 5 stars

Seamless experience

Seamless experience, they came to give us a quote, sent the electrician over and then scheduled the installation within the time range they commit to. The job was done cleanly and professionally.

October 16, 2025
Unprompted review
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Reply from The Air Conditioning Company

Thanks, Sharon, for taking the time to share your kind review.

Rated 5 out of 5 stars

Awesome Team to Work With

The Team were really good at providing advice on our job, saving us money. They were also super flexible in terms of installation date, (which we kept moving around).

Overall, great experience with sales, admin and engineering team. Great team overall.

October 27, 2025
Unprompted review
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Reply from The Air Conditioning Company

Regretfully, we do not know who you are, but none the less, thank you for your kind words.

Rated 5 out of 5 stars

Very professional outfit.

In the last five years, I have had the Air Conditioning Company supply, fit and service units in my living room and bedroom. My only regret is not having engaged them years earlier, and the money I have spent represents some of the best value for money I've received on any purchases I've ever made. The whole company is very professional, from the office, to the surveyors, installers and service engineers. They are responsive to communications, offer swift service - despite my part of London being a really painful journey round the M25 from Mill Hill - stick to agreed dates and times and are easy to communicate with.

This year's service was an example of this, with the office quoting for a deep clean of one of the units (which gets a lot of moisture from the en-suite) in addition to the standard annual checks. The engineer rang to let me know when he would be arriving, attended to the deep clean first, explained what he would be doing, and showed me photographs of the completed work as well as giving me tips to minimise future build up.

October 23, 2025
Unprompted review
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Reply from The Air Conditioning Company

Thanks for your kind review, Mr. Collins. And we look forward to knowing you for the next 20 years!

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