The Air Conditioning Company Reviews 604

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 103 reviews, reviewers overwhelmingly had a great experience with this company, often highlighting the excellent service and the high quality of their work. Customers frequently praise the staff for being friendly, professional, and efficient, making the entire process from initial survey to installation seamless and easy. Many people appreciate the quick response times, thorough evaluations, and the neat and tidy execution of installations and services. However, some customers also noted issues with the office service, mentioning a lack of communication or unfulfilled promises regarding product functionality and repairs. A few other people also felt that engineers were sometimes rude or lacked knowledge about the trade, and experienced problems with units not being fully fixed after a service visit.

What people talk about most

Service

Reviewers mention positive feedback about service, highlighting the professionalism, efficiency, and... See more

Staff

Customers had positive experiences with staff, consistently praising their professionalism, helpfulness, and... See more

Product

People report ambiguous experiences with product, with many customers expressing satisfaction with their air... See more

Quality

Customers consistently note positive experiences with quality, praising the excellent performance of units... See more

User experience

Reviewers highlight positive aspects of user experience, with many describing it as a good all-round,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We highly recommend if you’re looking to install AC, use this company Airconco. They are relatable, professional and price reasonable. They have a lot of options of AC to facilitate your needs. They a... See more

Company replied

Rated 5 out of 5 stars

The engineer for the first annual service of our AC units was prompt and efficient, phoning to let me know he was 20 minutes away. He arrived on time and efficiently and cleanly carried out his work w... See more

Company replied

Rated 5 out of 5 stars

The Team were really good at providing advice on our job, saving us money. They were also super flexible in terms of installation date, (which we kept moving around). Overall, great experience wit... See more

Company replied

Rated 5 out of 5 stars

I really recommend The Air Conditioning Company for all your residential Air Con needs. The team in the office were very accommodating when I had to change a last minute booking. Then the engineer wh... See more

Company replied


Company details

  1. Air Conditioning Contractor
  2. Repair Service

Written by the company

As London's leading Air Conditioning Company for over four decades, we are dedicated to providing unbeatable prices and the highest quality service to all our clients. Our expert engineers operate throughout London and the Home Counties, offering exceptional installations, repairs, and maintenance of fitted air conditioning systems, as well as the sale and hire of portable air conditioning units. Our commitment to quality is unrivaled, as evidenced by our unbeatable 10-year warranty on every installation we undertake. We're also the only aircon company in London with a dedicated showroom showcasing every type of air conditioning unit in working order. This allows potential customers to judge for themselves the styles and different noise levels, providing confidence in making an informed decision. However, we encourage potential customers to do their due diligence and check online review platforms of our company and competitors. We believe in transparency and welcome comparisons, as we're confident that our exceptional reputation and level of service will speak for itself. Our team of experts is dedicated to providing the best possible service, and we take pride in our exceptional reputation. We offer ample parking at our showroom, or you can easily reach us by underground to Mill Hill East, with our showroom conveniently located opposite the station. Choose our company for all your air conditioning needs, and you can rest assured that you're receiving the highest quality service possible. Contact us today to discuss your air conditioning requirements and experience the difference for yourself. Don't settle for less, choose the best in the business.


Contact info

4.9

Excellent

TrustScore 5 out of 5

604 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

Very pleased with Air Con Installation

Very efficient installation after placement of order, less than three weeks. Callum and Dan, our installation guys were great, knew what they were doing and helpful in answering any questions. I would highly recommend the Air Conditioning Company.

October 20, 2025
Unprompted review
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Reply from The Air Conditioning Company

Much appreciated, and we will ensure that Callum and Dan are informed of your kind words.

Rated 5 out of 5 stars

Professional from start to finish

From start to finish the Aircon company were great to deal with. The initial survey was conducted promptly after my inquiry and a quote quickly received. On the installation date, the engineer arrived promptly and worked very efficiently, he was exceptionally clean and tidy and even re-hung a heavy mirror for me which had to be moved to accommodate the Aircon unit. A very professional job inside and out with high-quality materials. Would highly recommend.

September 17, 2025
Unprompted review
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Reply from The Air Conditioning Company

We can't thank you enough, Cathy, for your kind review. However, perhaps it is us who have to thank you for choosing us, and we look forward to being indelibly linked with you now through out exclusive 10 years warranty.

Rated 5 out of 5 stars

Great experience

Excellent work carried out installing my ceiling aircon unit. The Guys were Very friendly, clean, and prompt. Used before in a previous home and would recommend

October 15, 2025
Unprompted review
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Reply from The Air Conditioning Company

Thank you Hazel for taking the trouble to review us.

Rated 5 out of 5 stars

Great installation

Great installation. All done very cleanly and precisely. Managed to work around some issues with placement of aircon units. All working fine. Would recommend The Air Conditioning Company for installations to friends and and family in the future.

September 26, 2025
Unprompted review
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Reply from The Air Conditioning Company

That's what we want to hear!. Hugely appreciated.

Rated 5 out of 5 stars

The Airconco Service was Perfect

The Airconco service engineer was swift and efficient, professional and polite. Minimum inconvenience and no mess. Highly commended.

September 23, 2025
Unprompted review
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Reply from The Air Conditioning Company

So much apprciated!

Rated 5 out of 5 stars

Had a great experience with The Air…

Had a great experience with The Air Conditioning Company - they were very transparent from the beginning, offered reasonable pricing, and got the job done (aircon for four rooms with two external units) within the proposed timeframe of one week. Looking forward to putting the units to good use next summer!

September 12, 2025
Unprompted review
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Reply from The Air Conditioning Company

Huge, thanks for your kind words. We do not claim to be the cheapest and nor are we by a "country mile" the most expensive, but we try and offer great value. We look forward to honouring our 10 year warranty.

Rated 5 out of 5 stars

I have just had Air Conditioning…

I have just had Air Conditioning installed by the Air Conditioning Company and I am delighted with the result. They provided excellent service, from the initial site visit, to their terrific installation team, and their knowledgeable advice. I highly recommend them as they fully deserve the five stars I am happy to award.

September 29, 2025
Unprompted review
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Reply from The Air Conditioning Company

So much appreciated Mr Crowley. Now we are intelligibly stuck together through our exclusive 10 year warranty. And perhaps it's who must thank you for choosing us.

Rated 5 out of 5 stars

Excellent Work / Good Value

Excellent, service, excellent advice, and super vigilance from Dan the engineer

All in all a fantastic experience

September 18, 2025
Unprompted review
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Reply from The Air Conditioning Company

Thanks for your kind review, Mr. Hartley. You will ensure that Dan gets your message.

Rated 5 out of 5 stars

Wonderful service

Fantastic air conditioning. Wonderful service. Very pleased.

August 29, 2025
Unprompted review
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Reply from The Air Conditioning Company

Huge thanks for your kind words.

Rated 5 out of 5 stars

Loyal, Repeat Customer!

This is the 3rd time we've used AirConco for installing multiple new Air-Con Units in our Independent Prep School. Cracking service from first touch, though immediacy of survey and excellent communication and engagement throughout. Responsiveness to queries or last minute changes outstanding via email or call. Ongoing servicing experience under contract is also both proactive and reliable. Thanks guys!

September 18, 2025
Unprompted review
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Reply from The Air Conditioning Company

Well well - we must be doing something right. And the first thing we should do is thank you for your loyal support.

Rated 5 out of 5 stars

Great execution

Great execution. Clear communication throughout the process.

September 16, 2025
Unprompted review
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Reply from The Air Conditioning Company

Huge thanks Milos for you kind words…just so appreciated. I will ensure that the installation team that carried out the work will be told.

Rated 5 out of 5 stars

Great service from start to finish

Great service from start to finish. Malcolm was very helpful and knowledgeable, and the installation was completed quickly and without issue.

August 30, 2025
Unprompted review
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Reply from The Air Conditioning Company

Chris-I’m setting up gonna tell Malcolm about your kind review not least his head will swell because he’s been getting too many compliments lately! It’s us who have to thank you for choosing us.

Rated 5 out of 5 stars

I would recommend this company

I would recommend this company.
They were very easy to work with. I now have two excellent air con units working, one of which is in a relatively hard to reach loft bedroom space. The initial survey was thorough, the turn around was fast, the installation was efficient, neat and tidy.

August 12, 2025
Unprompted review
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Reply from The Air Conditioning Company

Thank you so much for taking the time and trouble to review us. And it is us who must thank you for having chosen us.

Rated 5 out of 5 stars

Recommended

The Air Conditioning Company fitted our aircon units 4 years ago and have serviced them annually since. They are always high quality, friendly and professional. Recommended!

August 4, 2025
Unprompted review
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Reply from The Air Conditioning Company

Thank you for your kind words Adam. So much appreciated.

Rated 5 out of 5 stars

Great installation and service

Have only good experience with the Airconco. Last year, installers went above and beyond to make the setup seamless, minimize visible clutter and get best reliability. This year we had a service - which was also quick and easy.

August 11, 2025
Unprompted review
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Reply from The Air Conditioning Company

Thank you for taking the time and trouble to leave your kind review.

Rated 5 out of 5 stars

Efficient and professional

Quick, efficient evaluation, the whole process from start to finish was seamless and easy. The engineers showed up on time and were professional and clearly highly skilled- they quoted me two days for the installation but only needed one! I was very impressed and would definitely use this company again

August 6, 2025
Unprompted review
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Reply from The Air Conditioning Company

That's what we like to hear!! So much appreciated.

Rated 5 out of 5 stars

Air Conditioning Company

From ordering to installation The Air Con Company were fantastic. Engineers did a superb job with the install. I am now in absolute comfort working from home. Would highly recommend!

July 28, 2025
Unprompted review
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Reply from The Air Conditioning Company

Thank you for your kind words, and we will ensure that the engineering team informed.

Rated 4 out of 5 stars

A professional company to deal with

A professional company to deal with . The engineers and surveyors were competent and thorough. Made the whole process manageable and pleasant too. Highly recommend .

July 23, 2025
Unprompted review
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Reply from The Air Conditioning Company

Thank you Elaine… We're going have to work even harder next time to earn that extra star! Thank you for choosing us.

Rated 2 out of 5 stars

Over priced.they’re basically charging…

Over priced.they’re basically charging £2000 for a days work ? How do you justify that ? I got a quote for the same unit for half the price from a guy that came and did it himself perfectly . Also came to fix something on and old unit never finished the job as the guy didn’t want to climb a ladder . Then never contacted me back. I’m surprised there’s so many good reviews to be honest

August 6, 2025
Unprompted review
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Reply from The Air Conditioning Company

Alexis, thank you for your review. Out of more than 1,000 reviews you can find online, yours is first to suggest we overcharge for an installation. We do not charge £2,000 for a day’s work — if we did, we would probably be answering this from a beach in the Maldives rather than from our 40-year-old family business in the UK.
Our typical rate is around £600 per day for a fully insured two-person installation team backed up by a 10 year warranty. If you truly received a like-for-like quote at half our price, then you have somehow had the unit supplied and installed for less than the wholesale cost we pay our suppliers for the equipment alone! If so, congratulations — that’s some negotiating! We would, however, suggest checking that the unit is genuine and fully covered by the manufacturer’s warranty… just to make sure the bargain is really a bargain.

Rated 5 out of 5 stars

Great experience!

Everyone I spoke too was extremely helpful. The installation was fast with absolutely no problems.

August 5, 2025
Unprompted review
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Reply from The Air Conditioning Company

We can't thank you enough for your kind review and we will make sure that the engineers are told. Thank you for choosing us.

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