The Air Conditioning Company Reviews 604

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 103 reviews, reviewers overwhelmingly had a great experience with this company, often highlighting the excellent service and the high quality of their work. Customers frequently praise the staff for being friendly, professional, and efficient, making the entire process from initial survey to installation seamless and easy. Many people appreciate the quick response times, thorough evaluations, and the neat and tidy execution of installations and services. However, some customers also noted issues with the office service, mentioning a lack of communication or unfulfilled promises regarding product functionality and repairs. A few other people also felt that engineers were sometimes rude or lacked knowledge about the trade, and experienced problems with units not being fully fixed after a service visit.

What people talk about most

Service

Reviewers mention positive feedback about service, highlighting the professionalism, efficiency, and... See more

Staff

Customers had positive experiences with staff, consistently praising their professionalism, helpfulness, and... See more

Product

People report ambiguous experiences with product, with many customers expressing satisfaction with their air... See more

Quality

Customers consistently note positive experiences with quality, praising the excellent performance of units... See more

User experience

Reviewers highlight positive aspects of user experience, with many describing it as a good all-round,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We highly recommend if you’re looking to install AC, use this company Airconco. They are relatable, professional and price reasonable. They have a lot of options of AC to facilitate your needs. They a... See more

Company replied

Rated 5 out of 5 stars

The engineer for the first annual service of our AC units was prompt and efficient, phoning to let me know he was 20 minutes away. He arrived on time and efficiently and cleanly carried out his work w... See more

Company replied

Rated 5 out of 5 stars

The Team were really good at providing advice on our job, saving us money. They were also super flexible in terms of installation date, (which we kept moving around). Overall, great experience wit... See more

Company replied

Rated 5 out of 5 stars

I really recommend The Air Conditioning Company for all your residential Air Con needs. The team in the office were very accommodating when I had to change a last minute booking. Then the engineer wh... See more

Company replied


Company details

  1. Air Conditioning Contractor
  2. Repair Service

Written by the company

As London's leading Air Conditioning Company for over four decades, we are dedicated to providing unbeatable prices and the highest quality service to all our clients. Our expert engineers operate throughout London and the Home Counties, offering exceptional installations, repairs, and maintenance of fitted air conditioning systems, as well as the sale and hire of portable air conditioning units. Our commitment to quality is unrivaled, as evidenced by our unbeatable 10-year warranty on every installation we undertake. We're also the only aircon company in London with a dedicated showroom showcasing every type of air conditioning unit in working order. This allows potential customers to judge for themselves the styles and different noise levels, providing confidence in making an informed decision. However, we encourage potential customers to do their due diligence and check online review platforms of our company and competitors. We believe in transparency and welcome comparisons, as we're confident that our exceptional reputation and level of service will speak for itself. Our team of experts is dedicated to providing the best possible service, and we take pride in our exceptional reputation. We offer ample parking at our showroom, or you can easily reach us by underground to Mill Hill East, with our showroom conveniently located opposite the station. Choose our company for all your air conditioning needs, and you can rest assured that you're receiving the highest quality service possible. Contact us today to discuss your air conditioning requirements and experience the difference for yourself. Don't settle for less, choose the best in the business.


Contact info

4.9

Excellent

TrustScore 5 out of 5

604 reviews

5-star
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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Good aircon units and good service

We are very pleased with the air con units they installed for us in 2023. They service them annually. Tim serviced then for us this year, he was a pleasure to work with.

July 21, 2025
Unprompted review
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Reply from The Air Conditioning Company

Thanks Shona for your kind words.

Rated 5 out of 5 stars

Great customer service

Great customer service, highly responsive, quick lead times.

July 24, 2025
Unprompted review
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Reply from The Air Conditioning Company

Thanks for taking the time for your kind words. They are so appreciated.

Rated 5 out of 5 stars

100% recommended!

Amazing customer service was provided by Malcolm and we are eternally grateful to him!
Aaron and Mark then carried out the installation to a very high standard. They were friendly, professional, and very neat and tidy.

July 16, 2025
Unprompted review
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Reply from The Air Conditioning Company

I’m certainly not going to draw Malcolm’s attention to you lovely review because his head won’t fit through the doorway! Thank you so much!

Rated 5 out of 5 stars

Quality Air Conditioning units fitted to a high standard

Received a great service from The Air Conditioning Company, from start to finish. The air conditioning units recommended work especially well, cooling the room from unbearable to comfortable in minutes. The units themselves were fitted neatly and quickly, workers were polite, friendly and took pride in their work, then cleaned up, tested the units to my satisfaction and left with any rubbish.

July 11, 2025
Unprompted review
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Reply from The Air Conditioning Company

Thanks Shane for taking the time and trouble to write your kind review. It’s do appreciated.

Rated 5 out of 5 stars

Aaron and Mark are superstars!

The engineers which attended our property in Bexleyheath - Aaron and Mark - were OUTSTANDING. Having waited weeks for an appointment (the first of which was cancelled on the day - no phone call just an email), we finally got our air conditioning unit fixed. Aaron immediately knew what the problem would be (the cut off switch outside), and he fixed it straight away. It turns out that the wiring was incorrectly positioned which let water in, and shorted out the electrics. Aaron is indeed a credit to Air Con Co, as well as Mark. I am very happy with the engineer visit but not happy with the service received from your office, which is a shame, as we also have our business air con contract with you! So, in a nutshell WELL DONE AARON AND MARK - you are fab!! Not so well done office team :-(

July 14, 2025
Unprompted review
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Reply from The Air Conditioning Company

Dear Nikki, My apologies for not having contacted you immediately during to the holiday season. First, thank you for you give star rating. However, I really am not happy to read that an appointment was cancelled by email and when I find out who sent this someone will be getting a ticket to their backside. I would be grateful to see a copy of this so I can take action immediately. Please forward it to silvia@airconco.com mentioning my name. I’m not sure we deserve your kind rating on this occasion. (Jeff - Head of after-sales)

Rated 5 out of 5 stars

The service visit was great

The service visit was great, the engineers were quick, efficient and polite and we were provided with all the information we required.

June 10, 2025
Unprompted review
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Reply from The Air Conditioning Company

And now we are joined at the hip for the next ten years through our exclusive TEN year warranty.

Rated 5 out of 5 stars

Great service

We had 4 rooms with A/C and the design team worked on a number of solutions to get the most cost efficient solution. The installation team were very helpful and accommodating and made sure the final result was exactly as we wanted

February 28, 2025
Unprompted review
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Reply from The Air Conditioning Company

That’s what we like to hear! Huge thanks for your kind words.

Rated 5 out of 5 stars

What an amazing company

What an amazing company, they were quick to reply, and were very informative about the service I needed. We needed an air conditioning unit for my disabled bed bound daughter, as the heat that has been happening makes her very unwell. I contacted Oliver and was able to fit her air conditioning unit very quickly. Thank you air conditioning solutions. I would recommend this company a 100 times over 👍

July 5, 2025
Unprompted review
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Reply from The Air Conditioning Company

We feel like a pudding that’s just had treacle poured all over it. Thank you so much.

Rated 5 out of 5 stars

Used them twice

Used them twice. Fast, high quality and good to work with! Don't bother with the insurance it's way too expensive otherwise excellent.

June 26, 2025
Unprompted review
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Reply from The Air Conditioning Company

Thanks for your kind words.

Rated 5 out of 5 stars

Keeping Cool in Middlesex

The engineer for the first annual service of our AC units was prompt and efficient, phoning to let me know he was 20 minutes away. He arrived on time and efficiently and cleanly carried out his work whilst answering the questions we asked. We have been extremely pleased with the work of all the Airconco people from the start and would be happy to recommend them to new customers.

June 23, 2025
Unprompted review
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Reply from The Air Conditioning Company

Your review is so appreciated.

Rated 4 out of 5 stars

The Air Con Co have been great from…

The Air Con Co have been great from initial quotation to installation and maintenance/servicing. Thanks!

May 29, 2025
Unprompted review
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Reply from The Air Conditioning Company

That's a pleasure Rachel… We want to know what we can do next time to earn the extra star!

Rated 1 out of 5 stars

Only giving one star because I can’t…

Only giving one star because I can’t give zero. Engineers are rude and no nothing about the trade. Overpriced, scamming company. Do not use.

June 17, 2025
Unprompted review
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Reply from The Air Conditioning Company

Anonymous, vague, and completely at odds with over 1,000 verified reviews on various platforms Our pricing is transparent and agreed in writing before any visit. If you’re genuine, come forward. If not, we’ll assume it’s just noise from a rival or keyboard warrior.

Rated 5 out of 5 stars

Air Con hose

I asked about equipment that I had that had deteriorated over a number of years. Silvia was able to track the item and kindly replaced the old ones and sent out new ones. It as very much appreciated and the professionalism was evident.

We had Air Con Hose Pipes over 10 years and was pleasantly surprised that they could be replaced with the existing unit.

To Add we were not charged for this service.

June 9, 2025
Unprompted review
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Reply from The Air Conditioning Company

Thanks for your kind words.

Rated 4 out of 5 stars

Good service

Silvia and Jordan helped me with arranging my service through the PPM program, which helps us keep the warranty in place for the AC units.

June 6, 2025
Unprompted review
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Reply from The Air Conditioning Company

Thanks for take the time and troubnle to review us.

Rated 5 out of 5 stars

Regular customer says yes!

I have used this company twice now as their pre and post install service is excellent. Their install teams and service teams are professional, tidy, quick and responsive and the units have been reliable. Highly recommended.

May 22, 2025
Unprompted review
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Reply from The Air Conditioning Company

We better keep on our toes!

Rated 5 out of 5 stars

Service visit

The engineers showed up promptly, were friendly and undertook the service quickly and without fuss.

June 2, 2025
Unprompted review
The Air Conditioning Company logo

Reply from The Air Conditioning Company

That's what we like to hear!

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