ACH Reviews 

So my original review was a 2 following my powerglide suddenly stopping for what I saw as no reason. The team emailed me quickly and suggested what i needed to do. This i thought was great customer service as their reach out was unprovoked. My intention was to update my previous score because of the service. However I have since received 3 emails chasing me to upgrade my score because they get penalised by Trust Pilot for poor reviews. This in itself has undone their great service. Chasing someone to review their score is desperate and doesnt consider what the individual maybe dealing with in their life. For that reason I'm increasing my score but only to 3

We are on our second aircraft cleaner which cleans well but our problem has been the handle it will not click into the upright position
When we replaced the first one we started lifting it from the underneath today it has just happened again
Has anyone else had this problem?
Regards
Marilyn

Excellent customer service provided by Shane, I had an issue with assembling my recently bought PowerGlide and he couldn’t have been more accommodating. Excellent product too, would recommend this product and company.

I bought an aircraft powerglide after seeing it on This Morning, I absolutely love it! One of my best cleaning purchasing saves so much time and leaves my white tiles gleaming!

Extremely pleased with the service I have received from this company. My emails were responded to promptly and guidance given re packing up and sending off for repair. Kept up to date that my AirCraft was repaired and when to expect delivery of item, and email of delivery timescale within an hour time frame. Very happy. Appreciated the phone call to explain that I’d inserted the power pack upside down and how to rectify it ( don’t judge me, I was in a rush) 🤣🤣 Thank you.

This aircraft is a life saver in my home as I’m tiled all the way through . I had a little issue with it nothing major and contacted aircraft , they responded within in 5 minutes . I then received a call . The guy was called Shane and was amazing I sent a video to him and within 2 minutes he called me back and he said he would send me a new one the following day . Infact iv never had a company so efficient and so lovely to speak to . Amazing product and amazing company 💯

Excellent customer service with a very quick response to each question.
Thank you

Excellent customer service and product.
I absolutely love my Aircraft Powerglide, unfortunately had an issue with the battery which may have been my fault.
One email, a very quick call back from Shane, talked through the issue, tried a couple of things and a new one is in the post.
Best customer service I’ve experienced for a long time - thank you 😊

Had an issue with my recently purchased floor cleaner. Suspected a faulty battery or charger. Contacted AirCraft by email, Shane responded very quickly. Three days later a new battery arrived FOC arranged by Shane. Battery on charge, working a treat.
Well done Shane and AirCraft excellent service
Regards
Pamela Bland

I had a problem with my Aircraft which was entirely my fault by getting my phone charger wrapped around it. I contacted the help team and had a very quick and helpful responsive from Shane.

Great customer service and very helpful

I love my Aircraft products. I have two PowerGlides and two PowerScrubs, as we have two bathrooms plus student and elderly relative homes to care for, and I would not be without these tools. I'm not very good at cleaning, but these tools make unpleasant tasks so much easier and quicker, and do such a good job. I was particularly impressed by how the PowerScrub cleans up grout on floor tiles, and deals with the gruesome family shower. Also, how easy it was to clean my kitchen bin cabinets.

I have had a couple of issues - firstly with a PowerGlide battery, and then one of my PowerScrubs somehow getting water inside, but both problems were quickly resolved by the excellent customer service team.

Thank you so much AirCraft. Your products have paid for themselves many times over, and I can't wait to see what you develop next.

I have had my Aircraft powerglide a few years now and have been really happy with it but had a problem recently with the charger so emailed customer services and Shane replied very quickly and gave me advice and then I soon got my machine charged.Thank you Shane.

received my power glide a couple of days ago. My little cottage that I moved in to six months ago has oak flooring that had been neglected.

As I am now in my 70's and have stiff joints I needed a way of bringing the floors back to life.

1 delivery was super fast
2 mop was easy to assemble
3 light weight

So in two days the floors have been cleaned and waxed they look amazing.

Amazing customer service. My product developed a fault - I was not satisfied by the initial response and got a call from the CEO of the business on a Sunday (15 mins after raising the issue). He promised to rectify the issue and it was indeed rectified. I can now see why this company has all positive reviews. If all companies had such an approach to customer service it will be amazing.

This is simply the best hard floor I have ever used, and I have tried many!
Very nicely designed, the machine looks good, is easy to operate and SO quiet, and cleans the floors beautifully.
The very efficient customer service team were most helpful in answering my pre-purchase queries, and Shane was an absolute star processing my order for a speedy delivery.
I am delighted with my purchase - every home should have one!

I reported a minor fault with one of the operating buttons on the AirCraft power glider floor cleaner. Next day I received a replacement handle delivered by courier. I was amazed and delighted by the swift and courteous service. Brilliant!

Responded to my email within 1 hour after 5pm! Shane sorted my problem and the mop was working again in minutes. Outstanding product and even better customer service.

Ok been a while since an actual company wow’d me and this just happened. Lately any need of support from other companies it normally takes around 3/5 days till you get a reply from emailing them. I just emailed aircraft as I couldn’t get my battery to charge. Well within 5 minutes I got a call from a really lovely polite person called Shane. He was really helpful on a Friday at 7pm!!! Who responds on a Friday after 5! Well this company does. I’ve owned an aircraft floor polisher for a few years now and this is the first contact I’ve ever made. Yep my 1st contact because this machine works brilliantly and doesn’t cause grief. I have to say I’m not really surprised these days by companies, most of them have no customer service let alone magic. So Shane asked for details of the plug and the charger and to plug it in. Now trust me I did this over several days incase it was a glitch! Tried over and over and it would not work, no lights, no nothing!!! Why is it when you plug in for the company that makes it, that it then works perfectly!!! All 3 blue light flashing up in charging. Seriously not just fantastic service but they really have magic as no way did this work till Shane asked me to plug in and serial no and it lit up!!! MAGIC!! Was extremely helpful and my whole enthusiasm in this product was good anyway but now I love them! Top of top now and will continue to recommend. Thank you Shane. 👍😊