It took a few emails as there were a few queries but Meaco kept their warranty guarantee promise and fixed my dehumidifier in a few days, with hassle free delivery. They gave a summary report of wha... See more
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Review summary
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The fault on my Meaco Dehumidifier was corrected in a smooth and uncomplicated process, all done in 4 days. I am impressed. However, it would have been even better if a fault hadn't occurred after jus... See more
Company replied
After experiencing issues with my Meaco dehumidifier I contacted customer service to report the fault. Initially the response from Meaco was disappointing as I did not receive one. But on sending an... See more
Company replied
We have been using Meaco products for over 3 years. They are excellent. We have two different sized Arete dehumidifiers and an aircon unit. The units are very effective at keeping our house and l... See more
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Company details
Written by the company
Meaco Britain's leading suppliers of portable dehumidifiers, heaters and air purifiers. Winners of three Which? awards, T3 Platinum award, Good Housekeeping Tried and Tested award and many, many more.
Contact info
Meaco House, Parklands, GU2 9JX, Guildford, United Kingdom
- 01483 234900
- sales@meaco.com
- www.meaco.com
4.3
Excellent
5K reviews
Replied to 97% of negative reviews
Typically replies within 1 week
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Warranty working well
My dehumidifier developed a fault after 2 and a half years of good service. The repair process was quick, painless and free due to the warranty. It was returned to me today 5 days after I dropped it off locally. That is impressive service.
April 16, 2026
Unprompted review
Reply from Meaco (U.K.) Limited
Thank you for your feedback. We are pleased to hear that your dehumidifier provided two and a half years of good service before needing attention. It is great to know that the warranty and local drop-off made the repair process quick and painless for you. We are glad we could get the unit back to you in just five days.
First dehumidifier packed up after 8…
First dehumidifier packed up after 8 months. The replacement lasted for a similar amount of time. They've requested it to be sent to them for repair which I've done. Now 3 months on, I've heard nothing! I don't have much faith in Meaco products unfortunately.
June 2, 2025
Unprompted review
Reply from Meaco (U.K.) Limited
Thank you for bringing this to our attention. It is concerning to hear that you have been without your machine for three months, as our repair and replacement process does not take this long. There may have been a miscommunication somewhere in the process. Please contact us directly or provide your information as per the request sent so we can investigate this immediately and resolve the situation for you.
Reply from Meaco (U.K.) Limited
We’re sorry to see this review and are unable to identify any details relating to your experience from the lack of information provided.
We’d really like to understand what has led to this feedback and see if there is anything we can assist with. Please feel free to share your information as per the request so we can look into this for you.
Solid product, great service!
Solid product, great service! When the display stopped responding they were quick to organize shipment, repair it and send it back.
April 15, 2026
Unprompted review
Reply from Meaco (U.K.) Limited
Thank you for the review. We are pleased to hear that you are happy with the product and that our team was able to quickly organise the repair of your display. It is great to know we got everything back to you promptly.
The warranty is their guarantee
The warranty is their guarantee. I was so overwhelmed by their action for my concern. Long live MEACO!
April 15, 2026
Unprompted review
Reply from Meaco (U.K.) Limited
Thank you for your review!
Can't get past the AI to get a real person.
I want to talk to someone about the loud vibrating noise my new dehumidifier is making, but you can't get past the AI to get to an agent! It repeatedly says it will put you through but then after silence for a few seconds, it asks if you are still there, then when you confirm again you want to speak to an agent, it starts the whole conversation again! After nearly 5 minutes I gave up and sent an email, only to get a reply on how very busy they were and no timescale on when they will find the time to get back to you. I did get a rely by email a few hours later confirming that it sounds like a fault with my dehumidifier so I'll return it to the retailer for a refund, but I really wanted to talk to someone at Meaco so I'm leaving this review as it is because the AI phone loop needs changing ASAP.
April 15, 2026
Unprompted review
Reply from Meaco (U.K.) Limited
Thank you for your feedback regarding our phone system. We are sorry to hear about the frustration you experienced trying to reach us via our automated line.
While we understand the phone experience was disappointing, we are pleased that our team was able to respond to your email within a few hours, even during our peak period. We appreciate the opportunity to have confirmed the fault so you could proceed with a refund through your retailer.
Arête One 20L repair
We had an issue with our Arête One 20L model dehumidifier where the control panel was unresponsive. Meaco support were fantastic, and our dehumidifier is repaired back with us within a week. Excellent service, and great to see a company stand behind their products.
October 1, 2025
Unprompted review
Reply from Meaco (U.K.) Limited
Thank you for sharing your experience. We are glad to hear that we could resolve the issue with your Arete and get it back to you within a week. Our team takes pride in standing behind our products and providing efficient support when it is needed. We appreciate your feedback regarding the service you received.
Under warranty had a display issue
Under warranty had a display issue
Did not have the box and did not expect much in customer service
Was totally wrong. Email support was prompt and fantastic. New box arrived and unit picked up within days. A few days later had a response 'Replaced Display PCB Board, tested to ensure working as intended.' and the unit was delivered back to me
Working as good as new
Genuinely surprised these days to have such excellent customer service and warranty support
April 9, 2026
Unprompted review
Reply from Meaco (U.K.) Limited
Thank you for your feedback regarding the repair of your display. It is great to hear that we could provide a box and manage the collection and PCB replacement quickly to get your unit back to working as good as new.
Good repairs under warranty
Good repairs under warranty, quickly carried out and transport straightforward for a large dehumidifier. Customer service experience helpful and friendly.
April 11, 2026
Unprompted review
Reply from Meaco (U.K.) Limited
Thank you for your feedback regarding our repair service. It is great to hear that the transport and repair of your large dehumidifier were handled quickly and that you found our customer service team to be helpful and friendly.
The machine works fine but you can’t…
The machine works fine but you can’t buy replacement filters, so best avoid this one!!
April 11, 2026
Unprompted review
Reply from Meaco (U.K.) Limited
Thank you for your feedback. We understand the frustration when items are out of stock, but there is no need to avoid this one.
Each filter pack contains three filters, which provides around nine months of use based on the typical three-month lifespan per filter.
While we always aim to have stock available, demand for HEPA filters increases significantly during the pollen and condensation seasons.
If a replacement is left until the last minute, you may occasionally find them temporarily out of stock, but we work hard to replenish these quickly to ensure you can continue using your unit effectively.
Great dehumidifier and super repair…
Great dehumidifier and super repair service . Great dehumidifier and service team were brilliant when a repair was needed. Would thoroughly recommend
April 11, 2026
Unprompted review
Reply from Meaco (U.K.) Limited
Thank you for your recommendation and for your kind words regarding both our dehumidifiers and our service team. It is great to hear that we could provide a brilliant repair service when you needed it.
My dehumidifier had been leaking water
My dehumidifier had been leaking water. Meaco were extremely helpful. They explained about their repairs service and sent me a returns label with instructions as to how send the dehumidifier back. They emailed with the problem they'd found, fixed it and returned my dehumidifier promptly. I couldn't have asked for better service or a fairer price for it.
March 31, 2026
Unprompted review
Reply from Meaco (U.K.) Limited
Thank you for your feedback regarding our repair service. It is great to hear that we could clearly explain the process and resolve the leaking issue promptly and at a fair price.
Hight inacurate reads massively…
Highly inaccurate reads massively different to 3 thermo pro humidity sensors placed around the room the machines have to put it on 40 to keep it below 55 despite the machine reading 39 but the room is 55 just hammers the electric have sent numerous videos in to meaco
April 6, 2026
Unprompted review
Reply from Meaco (U.K.) Limited
Thank you for your feedback around humidity readings. There are a few common misconceptions regarding how different devices read humidity. Portable hygrometers often remain static in one spot, whereas a dehumidifier continuously pulls air from across the room, providing a more dynamic reading of the overall environment.
It is also important to note that dehumidifier sensors are not designed for pinpoint laboratory accuracy; if they were, the machine would toggle on and off constantly, which is inefficient and hard on the components. This is why there is a standard leeway of around 5% built into the logic of the machine. Setting the unit slightly lower to achieve your desired ambient level is a standard way to manage this variance and ensure the room stays comfortable.
Had a problem with the on/off switch so…
Had a problem with the on/off switch so contacted Customer Support. They arranged for it to be repaired and made it so easy. Harry did a great job making the arrangements and kept me informed with progress.
April 10, 2026
Unprompted review
Reply from Meaco (U.K.) Limited
Thank you for your feedback regarding the repair of your on/off switch. It is great to hear that Harry provided such excellent support and kept you well-informed throughout the process.
Great for repairs
After 1 year the dehumidifier displayed an error. I asked Meaco what it meant. Next thing I know they are sending a box so I can send it back for repair! Dehumidifier collected when promised, and sorted within a few days. I even got a service report! I didn't even know it was faulty! Brilliant service and my dehumidifier works better than ever.
April 7, 2026
Unprompted review
Reply from Meaco (U.K.) Limited
Thank you for sharing your experience. It is great to hear that we could identify the fault and get your unit repaired and returned to you so quickly, along with a full service report.
Great Customer Service
After advising Meaco we had an issue with our dehumidifier and supplying proof of purchas, they quickly responded with a collection request so we could send it back for repair under warranty.
We took it to the Post Office on the Saturday over the Easter weekend and we had a fully working dehumidifier delivered back on the Friday.
All in all, a friendly and efficient customer service. I wish all companies treated you like this, as it feels like they genuinely care about your problem, and are happy to resolve it.
April 10, 2026
Unprompted review
Reply from Meaco (U.K.) Limited
Thank you for sharing your experience. We are pleased that we could resolve the issue so efficiently over the Easter period and get your dehumidifier back to you in full working order. It is rewarding to hear that you felt well-supported by our team.
Amazing repair service
Amazing service. My dehumidifier was about 2 years old and stopped working. I emailed customer service, got a quick reply. They couriered a box to me and arranged collection from my home. The courier collected it on Wednesday, Maeco received, repaired and dispatched the machine on Thursday, and it was delivered back to me on Friday. Incredible! That's the best after-sales service I've received. Buy your machine from them.
April 10, 2026
Unprompted review
Reply from Meaco (U.K.) Limited
Thank you so much for your kind words and for recommending us. It is fantastic to hear that our team could collect, repair, and return your dehumidifier within just a few days. We strive to provide the best after-sales support possible, and we are glad we could get your machine back to you so quickly.
Excellent warranty service and quick repair👍
Very good customer service. My Meaco Arete One 12L developed a fault where the control panel was not working and the unit could not be turned off without unplugging it.
I contacted support and the process was quick and smooth. They arranged collection, kept me informed, and repaired the unit. According to the service report, they replaced the main PCB, display PCB, and sensors. The dehumidifier now works perfectly again.
Communication was clear, turnaround time was reasonable, and the repair was done under warranty with no issues.
Overall, I am very satisfied with the service and would recommend Meaco.
March 28, 2026
Unprompted review
Reply from Meaco (U.K.) Limited
Thank you for the detailed feedback regarding your Arete One 12L. It is great to hear that the repair process was smooth and that the replacement of the PCBs and sensors has returned your unit to perfect working order.
Having purchased a Meaco Arete One 20l…
Having purchased a Meaco Arete One 20l Dehumidifier with a 5 year warranty Now after just 26 Months I've been informed that I will have to pay for advice from "Just Answer" who want to charge me for advice no mention of the 5 year warranty that I've already paid for. Beware Scammers of the year so far.
April 9, 2026
Unprompted review
Reply from Meaco (U.K.) Limited
Thank you for sharing your feedback. Please note we do not charge for support or for repairs within the warranty period, subject to our terms and conditions. Please contact us directly by phone or via our official website, where our team will be happy to assist you with your 5-year warranty at no cost.
Excellent product and customer service…
Excellent product and customer service is exceptional. My dehumidifier developed a fault and I contacted Meaco directly. A repair was organised and pick up arranged very efficiently. Report itemising the repairs was sent to me and the product returned. I can’t speak more highly of this company. I judge a company on how they deal with product issues and Meaco have been one of the best companies to deal with. I would highly recommend to anyone thinking of buying a dehumidifier to make Meaco a serious contender in deciding your purchase
April 7, 2026
Unprompted review
Reply from Meaco (U.K.) Limited
Thank you for your high recommendation and for highlighting your experience with our repair service. We believe that how a company handles issues is just as important as the product itself, so it is rewarding to hear that our team managed your repair efficiently and kept you informed with a detailed report.
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