AiroLuggage Reviews 153

Pick up and delivery was both easy and efficient. Thank you

Second time I’ve used this service
Airo’s customer service is good; but they then use couriers to send the cases and then you’re in the hands of their process. So it’s hard to trust if your will get to its destination. My next day delivery didn’t arrive, (fed ex) and then you’re left wondering if it’s lost, zero information. It eventually arrived at 2.30pm on day 2. It’s a great concept, to send luggage in advance And when it works fab. But plan ahead, and send early if you can. The small print does not guarantee next day or any compensation for delays.

Everything was as smooth as it could be: I was given a quotation online with date of pick up and delivery, given instructions on how to finalize my order, clear communication online on where I was with my order, clear communication when order was accepted and delivery on the date that it was promised with my luggage properly taken care of with everything inside. Thank you for the service

I was at first very suspect about using Airoluggage due to a very recent attempt to have my luggage returned from Germany which ended in total disaster from start to finish, there was a few moments when anxiety grew on a couple of occasions but John in customer services reassured me along the journey which was extremely pleasing to have someone explaining everything to you, so you are not left in the dark

Dis not deliver on due date. We could not access a way to change to a new delivery address that would have worked on the new delivery day. Also, we have not been informed when the lugagge was pickles up. We have to insist. Your personnel forgot to send us the email.

Great customer service - highly recommended

Lost my bag in New York and it was only found after I had returned to UK. I struggled to arrange shipping then found Airoluggage who were a huge help from my initial questions though to guiding me through the process and regular updates. Every time I had a query they looked into it and responded promptly. Great customer service.

Hopefully I don’t lose my bag overseas again, but if I do I’ll definitely use Airoluggage to ship my bag back…….

Customer Service was extremely helpful and delivery was quick and efficient. Would absolutely recommend

Service is very quick, there was a small hiccup on both sides and they solved it professionally and efficiently

Great experience with Airoluggage. The service was efficient, reliable and easy to use. I made a mistake with my booking, but the team resolved it quickly. They were also very responsive on WhatsApp. Would definitely recommend!

AiroLuggage were amazing when our suitcases somehow ended up in Thailand without us! They were helpful ae every stage - before we booked, once the luggage was collected and throughout the journey. They were able to give daily updates via whatsapp, which made them very user friendly.
All of this and they were cheaper than other companies we tried! Thanks again AiroLuggage :)

I have never experienced such outstanding service—calm, reassuring, and highly professional—in handling the transport of my lost baggage.

I was forced to leave the Middle East urgently due to the outbreak of war and had to board a military evacuation flight, leaving my suitcase behind at the hotel. Recovering it felt nearly impossible, as the hotel was unresponsive, calls were redirected to automated systems, and communication was difficult due to language barriers.

From the moment I contacted Airoluggage, their team provided constant support and reassurance. They managed to reach me via WhatsApp messages, and both FedEx and Airoluggage stayed in touch through this channel. Airoluggage closely monitored my situation, regularly following up with FedEx on my behalf, sending emails, and guiding me step by step on what to do.

Although my luggage was initially scheduled for standard (non-express) shipping, the team went above and beyond. Due to the country’s operational restrictions—where only express services were functioning—they successfully arranged for my suitcase to be transported on a FedEx express cargo flight to England.

They also supported me in contacting FedEx directly to explain my situation. As I had no access to a printer or a local phone number, the usual procedures could not be followed. Despite this, they helped coordinate a solution, and FedEx kindly rearranged the collection under these exceptional circumstances.

I am truly grateful for their dedication, flexibility, and compassion. Thank you so much for turning a very difficult situation into a positive experience.

I am shocked by how this company has so many positive reviews. I paid for speedy delivery, with an estimate of arriving Tuesday morning, it is now Friday and still no bag. Everyday the WhatsApp customer service has told me it will arrive that day. I have gone out of my way to be home to collect it, and no bag. Then they blame fedex. This entire company feels like a complete third party scam. Do not use under any circumstances.

They are lying in the comment about paperwork below. I have screenshots of them telling me the paper work was fine, and there was no mistake

Excellent service and wonderful experience!
I sent 2 suitcases from the UK to the US. From the moment of first contact until receiving the suitcases in the US, the service was great! Professional with a very personal attitude.
I received a polite and immediate response to every question with patience and kindness.
The suitcases arrived on time and I am very satisfied.
Thank you very much!
I will continue to use and recommend.

Im truly impressed with the professionalism from initial contact to final delivery.
I appreciated the one on one guidance and prompt response while in the process of booking.
I was guided and supported. My luggage was picked up and delivered within 24 hours across the UK.
I will use this service again and will recommend them based on my experience with the service.
Regards
Hauwa

Great! Helpful staff, speedy delivery, no problems. Had to give them a call and all my questions were answered no bother.

Will use AiroLuggage again for sure.

Excellent services
My parcel was picked up at the scheduled time and it was delivered at the scheduled time . Parcel was intact on delivery. Customer service was also perfect.
I recommend AiroLuggage.

I used Airoluggage to get a lost suitcase shipped back to the UK. They were excellent throughout - proactive with DHL, prevented a return-to-sender, chased DHL when things stalled, and helped get the duties/taxes issue resolved. Communication was the best part: quick, clear replies on WhatsApp and easy to reach whenever I needed an update. Would absolutely use them again.

I recently relocated from the UK to Australia and used AiroLuggage to courier two 30kg suitcases. I was slightly sceptical at first as they were one of the most competitively priced options on the market, but the service genuinely exceeded expectations.

The suitcases were collected last Monday in England and delivered exactly one week later in Australia, which is extremely impressive for international shipping of that weight.

The process was straightforward from start to finish. Even the customs paperwork was largely pre-completed for me – I only needed to review, sign and add a few small details. It removed a lot of stress at a time when I was already juggling a relocation.

They also provide a 24-hour WhatsApp contact number. Every time I messaged, they responded quickly, were polite and kept me well informed throughout. That level of accessibility and communication made a big difference.

Overall, excellent value for money and genuinely five-star service. I would absolutely use them again and recommend them to anyone moving internationally.