Airport Transfers-direct Reviews 

Actually looking for their website to book my return trip to Malpensa airport I realized that there are several with very similar names. I think someone is wrong here. Personally I have been booking with them for several years, here in Milan where I arrived yesterday, and in different locations. I have never had any problems, clean cars, punctual, polite and kind drivers. Also customer support has been always very efficient.

AVOID!! THE WORST COMPANY I HAVE EVER DEALT WITH THAT RIP YOU OFF! THEY ARE SCAMMERS AND DON'T DELIVER WHAT THEY SAY THEY WILL

We booked transfers from Bologna to Ravenna and then a return trip from Ravenna Cruise Port back to Bologna. On each occasion the drivers were waiting for us and we had comfortable journeys both ways. From my experience, I cannot fault them. In fact I shall be booking them again this year.

I have sent emails and messages to this company as I need to cancel a booking,still no response and do not want to be charged 188euros fora trip I no longer need.Anyone know any other means of communicating.I telephoned and got a tx message to say...can't talk now please email!

The website looks good but they take ages to process your booking (not shortly as they say) and then it may be cancelled by them if they feel like it. As the telephone number on their site is disconnected I must assume that something is wrong with this company and would advise anybody thinking of using them to go elsewhere. There is plenty of choice in London.

Brilliant service once again. Transfer for 6 adults and 4 children from Turin to Montgenèvre. 20 seater bus so lots of space and bags of room for our luggage. Driver waiting on arrival and spot on time for our return journey the following week. Great value compared to other transfers and I will continue to use this company as never had a bad experience.

It seems unbelievable to read such negative comments. Anyway we used in Rome 2 week ago and in Milan where actually we are. We always found
polite and courteous drivers waiting for us at the airports. In Rome we were also picked up on time for the return trip to the airport that was paid upfront and again tomorrow evening we will have the pickup to Linate airport to catch our flight. The driver Stefano that greeted us at Malpensa airport was great and very helpful, thank you. Our overall experience is great. Will definitely recommend and use their service again.

Went on to their site and came up £116 for a return transfer, opted to pay cash and had to give card details too. Wouldn’t accept. Got in contact and gave all the details. Received reply saying not doing the promo code now, and it’s £205, what a disgrace I can accept maybe £40 more but that’s ridiculous and shouldn’t be still on their website at £116, stay clear,
not impressed.
Just an update received a message saying that was the wrong price it’s nit £116, or £205, it should be £166! Not a good way of doing business wouldn’t use them now anyways

Me, my wife and our 2 year old son booked a return taxi to pick us up from Milan airport to lake como and then back to Milan airport. The driver was waiting for us at arrival and took us to lake como with no issue. Although he did ask that we paid for the full return price which we paid. €250 for a return journey. He confirmed that he personally would be dropping us back to the airport 6 days later.

However the driver did not show up and we therefore missed our flight home. We had to instead book another taxi later in the day at an additional cost of €170, change our flights to a later flight in the day at an additional cost of £238. Not to mention the stress caused by being stuck for multiple hours with a grumpy and confused 2 year old!

Despite us trying the number to contact him in the booking confirmation (no one would pick up and no one returned our message), the number of their website (no longer in use) and then subsequently emailing them to ask for an explanation (no response) we have not been able to speak to anyone from the company nor have we had any explanation

I used this website to book a transfer from a cruise in Civitavecchia port to FCO airport. On a positive note, the customer care team were quick to answer a call when we had to change the time the taxi turned up for us. However, things go downhill from here. Since we were a group of 10, we received an email telling us that we needed to take a shuttle bus to outside the port. This was questioned by many members of staff at the port, who told us that this did not make sense, and that it was likely due to the driver not wanting to pay a fee to enter the port. In fact, most other taxis (including vans and mini buses) did drive into the port. When we called the customer care number to confirm, the operator was very rude, and when we told her about the other vehicles in port, she arrogantly shouted 'listen to me'. So, we wasted half an hour taking a shuttle bus to the pick up point, which was not well described on the email. Later, we realised that after the trip (which was actually quite nice and comfortable), we were charged 40 euro extra, which was an honest mistake on the driver's end. So, upon calling customer care, it took 4 explanations, and a load of rude questions in an arrogant tone of voice like 'so what?' and 'what is your problem?' for her to finally give in. The driver then returned, and gave us back the extra 40 euro, and sincerely apologised. 5 stars for the driver, but I will never use the service again, due to the poor and rude customer service helpline and cost cutting measures.

I reserved a pickup and drop-off for FCO Airport Rome. Despite us arriving an hour late the driver was waiting for us where we were told he would be. Nice car, very clean and tidy and a smashing driver who was very helpful and gave us some great advice. Our return was the same. The car was on time, clean and tidy and a great driver. I would use this company again and recommend them as well.

Sirs,
For the second time, Airport-Transfers-Direct in London has failed me.
My reservation referece was LON53342, the date of the service required was on 04 May 2018, the pick-up place was London Heathrow Airport and the flight was TP 366 arriving at 12.45pm (unwisely, I has paid the service in advance, through PayPal.
The driver was not at the meeting point (the arrivals lounge of the airport). Folowing your instructions, I called several times both telephone numbers (0776 6350958 and 0208 8860026). I had no reply from the first number. After several attempts, a voice answered my call on the second number. I was told that the driver would be there in 3 (three) minutes. More than 20 minute passed and no driver. I asked a lady at the information desk to try and call again for me, what she did. After several failed attempts, she was told that the driver was already there - but he was not!.
Eventually, after more than one full hour of waiting and a after a series of lies from your staff, a man with ny name on a sign showed up (in a different place) and took us to our car.
Fo the "Booking Feedback Form", I wish to state that (a) the driver, as explained, was not on time; (b) the car was dirty; (c) the driver was neither helpful nor polite. and was shabbily dressed.
This type of situation has already happened to me in London, but this time the delay was so large that I missed an important meeting in Central London, giving cause for compensation.
I shall never again use the services of Airport-Transfers-Direct in London and strongly advice everyone not to use this incompetent company.
José Blanco

DO NOT USE THIS COMPANY!! I booked a 6 seater taxi to take myself and friends to Rome airport. The driver had no idea where he was going which added to an extra 30 minutes to the journey. He drove erratically and dangerously to the point where I had to ask him to slow down. His SAT NAV was an IPAD perched on the steering wheel! He had no consideration for the safety of his passengers who included a 15 year old girl who was violently sick when she got out the taxi. I have contacted the company several times but of course there has been no response. The driver booked from the airport requested me on Facebook! - MARRIED driver, looking up passengers on social media is not only totally inappropriate but extremely nerve wracking but again no response from the company. PLEASE DO NOT USE THIS INCOMPETENT COMPANY.