Airport Home Appliance Reviews 

4,262
TrustScore 2 out of 5

2.0

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Rated 1 out of 5 stars

I would give them negative score if possible. They are a bunch of crooks and will take your money without any refunds or reimbursement when something goes wrong.

Rated 5 out of 5 stars

We needed a refrigerator rather quickly and our first choice was not available without a 2 month wait. I wasn’t sure about 2 freezer drawers on this LG, but this model met all of our other requirement... See more

Rated 1 out of 5 stars

Do Not Buy An Appliance (dishwasher in our case) from this place..They will first try to sell you the pricier option. Next once the contract is signed and payment exchanged for delivery. You wont hear... See more

Rated 1 out of 5 stars

Poor attitude of delivery/install team. They were dismissive of our concerns; just seemed to want to finish as quickly as possible. Scratched a washer in the process (subsequently replaced). We got on... See more

Company details

  1. Kitchen Supply Store
  2. Furniture Store

Information provided by various external sources

Originally established in 1963, the Airport Home Appliance customers know today began in 1981 when the business came under the ownership of Don & Tami Van Eeghen. Their daughters Kate & Kris grew up in the store, doing everything from filing and sweeping after school to managing store operations. The second generation headed by Kate has taken the company from a small local business to a nationally ranked and recognized appliance super store. Though the business has grown, our goal stays the same: Provide customers with the best service possible, staff our stores with knowledgeable experts, and reflect the needs of the local communities we serve.


Contact info

2.0

Poor

TrustScore 2 out of 5

4K reviews

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No recent history of asking for reviews

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2.0

All reviews

(4,262)

8 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

This appliance company is amazing

This appliance company is amazing! Even during Covid, they are easy to order any appliance you may need for your home. Very knowledgeable and great service!

August 5, 2020
Unprompted review
Rated 5 out of 5 stars

We had a true emergency as our freezer…

We had a true emergency as our freezer died and it was full of frozen meats and other goods. We called early afternoon to order a new freezer and it was at our home the next morning. All of our goods were saved!

August 5, 2020
Unprompted review
Rated 3 out of 5 stars

The waiting game

Good selection but It has been 6 weeks and I still do not have the product I bought. I was informed it would be one week. Then they changed it to 4 weeks wait and that did not happen. Now it’s another 4 week wait.

August 5, 2020
Unprompted review
Rated 5 out of 5 stars

My wife and I were in a difficult…

My wife and I were in a difficult situation. We we’re leaving for a week long family vacation in 4 days and our main kitchen refrigerator stops working. I texted my wife who came home immediately from work. a
We did some quick research on the web to find out which were the most reliable refrigerator/freezers that would meet our needs. We called Airport Appliance in Dublin and talked to the store manager who told us if we were going to be able to take delivery on a new refrigerator by Monday we would have to purchase it that night Friday 8/24. We went there after hanging up and working with Daniel. By 6:00PM we had purchased a Bosch 800 series refrigerator/freezer. It was delivered at 8:00AM on Monday 7/27, the day before we left on our vacation. So far we are very pleased with our new Bosch 800 series refrigerator/ freezer.
Mike
Livermore

August 5, 2020
Unprompted review
Rated 5 out of 5 stars

Airport Appliance is great!

Wouldn’t buy from anywhere else. They match the lowest price and honor price reductions within 30 days. We experienced it without any hassle.

Also, installation service is top notch from knowledgeable technicians. These guys are pros.

August 4, 2020
Unprompted review
Rated 5 out of 5 stars

Great experience

Great experience. We had several issues not their fault and they were professional and went out of their way to correct them. I am a repeat customer and I highly recommend their prices and desire to make it a good experience.

August 4, 2020
Unprompted review
Rated 3 out of 5 stars

Customer service failed after sale was over

The sales representative was helpful at the time of sale, but wasn’t as helpful when it came to rectifying an overcharge that she claimed accounting made on my invoice. She was informed by accounting of the overcharge, but failed to contact me and I had to discover it later when I got my credit card statement. I had to call her twice before receiving a call back. When I spoke with her, she acknowledged the error , but instead of taking care of it for me, she transferred me to accounting so I was left to talk to them. I left a message with accounting and they never called me back. I would say customer service failed after sale.

August 4, 2020
Unprompted review
Rated 5 out of 5 stars

Airport's Delivery Company is hands…

Airport's Delivery Company is hands down the best I've ever experienced. Nice, Friendly, professional with detailed knowledge on my appliances. Thank you Airport for the quick and painless purchase over the phone with next day delivery. 5 Stars.

August 4, 2020
Unprompted review
Rated 5 out of 5 stars

Great experience and excellent service , delivery

Great experience buying the refrigerator , salesperson Daniel was very knowledgeable,friendly and helpful at the Dublin store. Delivery was on time and even the delivery guys were awesome . Going forward will buy all appliances from them

August 4, 2020
Unprompted review
Rated 4 out of 5 stars

Customer needs and satisfaction comes first

We ordered our new electric stove from AHA and upon delivery, it was discovered that it was damaged. The store apologized for the damage, offered us a 10% credit if we decided to accept the delivery or we could refuse delivery and wait for a replacement. This particular model would take over a month to arrive due to delays in manufacturing (thanks COVID-19), but when we told the store we couldn’t be without a stove in our new home for more than a few days, they offered us a third option: accept the delivery, do not use the stove and the store would work on finding us a replacement stove (that’s in stock) over the next couple of days. Our salesperson was off on the day of delivery and the next, but she found us a replacement stove when she did return to work (Wednesday) and scheduled delivery for three days later (Saturday). Although there was a price difference between our original stove and the replacement stove, the store covered the difference. We appreciate their willingness to find us a replacement stove, covering the price difference and delivering it ASAP, so we weren’t without a stove in our new home. We will definitely come to them again for future appliance needs because they take care of their customers.

August 4, 2020
Unprompted review
Rated 4 out of 5 stars

Had a good experience buying a new washer & dryer

Just successfully bought a new washer & dryer, all virtually. Had specs sent, info emailed back & forth, a few phone calls, the delivery & installation was done. Still need to find out about the rebate, but other than that, it was a very good transaction. The Electrolux models have been great! Thanks.

August 4, 2020
Unprompted review

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