Airports Taxi Transfers Reviews 

Communication was brilliant, cars were clean and drivers were lovely. Will definitely use again.

Excellent company to use. Fantastic communication and friendly drivers and staff. Well organised for the several times I used them for my trip around Malaysia.

Great service from our Driver Ken. Prompt pick up and drop off for our short stay.

We ordered a return airport trip and it was great. There was very good communication with the drivers, I was sent excellent directions on where to meet, these directions included visuals and a video, which were very helpful. Our drivers were friendly, polite and professional. Everything ran on time. I would definitely use this service again and would recommend it to my friends and family.

Really lovely drivers - safe driving - great communication - wonderful experience all round will definitely use again

Luca our driver was amazing, as soon as we landed he had made contact, we came out and he was there waiting for us. He helped with our luggage and was super friendly and accommodating. Will definitely be using this company again.

I would not use this company again.

I booked an airport transfer from Paris Charles de Gaulle Airport (CDG) to Gare Saint-Lazare. During the booking process, I was asked to provide my flight number and scheduled arrival time, so I naturally expected the pickup to be coordinated with my flight.

Instead, the driver started contacting us the moment our flight landed, while we were still waiting for our checked luggage. We kept the driver informed throughout the entire process, but she repeatedly pressured us to hurry and told us we would have to pay an additional €40 in cash if we were not outside within one hour of landing.

To be clear, we reached the meeting point within the included one-hour waiting time, so we were never actually late. Nevertheless, being contacted from the moment the aircraft landed and repeatedly pressured throughout the baggage claim process made for a very stressful arrival after an international flight.

What concerns me most is the company’s policy. Their waiting time starts from the moment the aircraft lands, even though at a busy airport like CDG it is not unusual for it to take more than an hour from landing until you actually leave the terminal – even when your flight is on time and everything is operating normally. Passengers have no control over how long it takes to disembark, collect checked luggage and walk to the meeting point.

When I contacted customer service, I expected them to acknowledge that the driver’s behaviour was inappropriate. Instead, they repeatedly referred me to their Terms & Conditions and ultimately told me that if I did not accept those terms, I should not have made the booking.

This was not the level of service I expect from a professional airport transfer company. Both the driver’s conduct and the dismissive handling of my complaint have left me with very little confidence in this company, and I will not be using their service again.

I booked this company for both my outbound and return airport transfers for a business trip. The outbound journey was faultless — the driver arrived early, the car was clean and comfortable, and the service was polite and professional. No complaints at all.

The return journey, however, was a very different experience.

While still on the tarmac, I messaged the WhatsApp number to let them know there were delays with parking and disembarking. They called me when I reached baggage claim, asked how long I’d need, and I explained the belt wasn’t running yet but hopefully around 20 minutes. They asked me to update them once I had my bag.

My luggage arrived quickly, so I headed to arrivals and called for an update. Communication became difficult — the language barrier was noticeable — so I used WhatsApp as well to keep things clear. I was told they’d check where the driver was and call me back.

I moved outside the building but still saw no driver. When I called again, I was repeatedly told to look for a blue Audi, reg SN69. I asked if I should go to the taxi pickup point and was told yes. I went there — no blue Audi. I called again and was told they’d check. At this point multiple customer service reps were messaging me, which made things more confusing.

Eventually I was told to go to the multi‑storey car park. I kept them on the phone while walking over. I found a blue Audi, but the plate was SN67, not SN69, and the driver checked for my name on his booking which didn’t match, not even partial. After checking the destination address, it turned out this was my car. The customer service agent insisted it was SN69, but clearly it wasn’t.

Once inside the vehicle, I was hit with a very strong smell of marijuana or very similar smells (dont wish to accuse). After 18+ hours of travel, this was the last thing I wanted to deal with. Beyond being unpleasant, it raised concerns about whether the driver was fit to be operating a vehicle — especially one marketed as a premium service.

In summary:
Customer service did try to help, but communication was difficult and disorganised. The car itself was acceptable, but the smell of marijuana was completely inappropriate and concerning for a professional driver. For the price paid, I expected a far more reliable and premium experience.

In the end I got home safe, If you ask me if I would use again... I am torn. The outward journey if that was the same as return... yes. But given how the return leg went, I am not so sure.

Easy to book, driver was on time and very nice. great service.

easy to book, waiting for us with a clear sign when we arrived, very professional

Excellent communication, fantastic customer service and very friendly staff. I would highly recommend this service to anyone. Thank you.

The service was superb! The taxi arrived within minutes of us arriving and the driver was very friendly and accommodating! It was not expensive at all but felt like 5 ⭐️ service! Would highly recommend!!

Easy to book. Excellent communication around confirmation of transfer and driver information. Really competitive rates...£200 cheaper than private transfer offered through Jet2! Clean vehicles and friendly drivers. Would 100% use again.

Every part of the journey was smooth and stress free. I was able to speak with human on the phone when I needed to talk to someone or had a query.

Our driver sorry I don't remember her name lovely lady. Didn't understand much due to the language barrier but she was a lovely lady. Booking process was easy.
Was picked up on arrival and day of departure 3rd August

Great meet and greet at the airport,on return journey taxi was a few minutes late but we had a phone call in advance to notify us of that,great service all round a absolute must for us next time we there👍

Great way to get from the airport to your hotel and back. Taxi was on time every time. Driver was very friendly. Recommend this way of booking a taxi in advance.

The booking was easy and the driver was nice. The vehicle that came was is good condition but not what we ordered. I specifically paid extra for a 12 passenger vehicle for our party of 6 with Checked bags and carry ons. What came was a 6 passenger van and there was not enough room for our luggage. We had to put luggage on our laps and had very little room to move and members of our party were feeling sick because of the crammed conditions.

After a little delay, the driver picked us up. Nice driver, good car and pleasant drive. The price is good aswell

There is a bug in your system for the reservation. I put Meridien Bodrum Beach Resort, but the address that came in your system was somewhere else. You should verify and correct this bug. The driver was perfect and very nice as he took us to the Merdien where I wanted to go