AIR SAFFAR AND TOURS LTD Reviews 222

Thank you Mathew for your advice when l was purchasing a ticket. You gave me options and was able to made an informed decision. Thank you very much.

Satisfied customer

Zanele

I had a really good experience booking my flight with Air Saffar, Sarah has been a Star all the way through. I was made to sit down and relax while Sarah shop around for the best flight for my budget. She checked on me on arrival in Zimbabwe and also on my arrival back home. I had network issues while on holiday and l couldn’t check myself in , one text to Sarah, she checked me in, I really appreciate that. Thank you Air Saffar!!

They were very helpful throughout and very reliable. Would definitely use them going forward in future.

We are extremely disappointed with this Air Safar travel company.
We booked 5, family tickets in December 2025, but the service has been very poor throughout.

The staff members we dealt with (Tina Martin and Thomas) appeared inexperienced. Our tickets were changed four times, causing unnecessary stress and inconvenience. In the end, we were given flights with Royal Jordanian via Amman, with a total transit time of around 26 hours both ways.

The hotel and food arrangements during transit were also not satisfactory. Overall, the service we received was far below expectations.

Based on our experience, we would not recommend booking tickets or holidays through this company.

Have used airsaffar for a 2nd time, great communication, same agent Jerry.

I was very sceptic about buying a ticket for a friend travelling back to London. Chris who was the agent I spoke reassured me all was well and the ticket will be issued. His reception was welcome and customer service was excellent. I will recommend others to use their agency.

Got help from Jonathan who managed to secure an exact flight I wanted on short notice. He is very helpful

Jerry was amazing person to answer my questions any time any day

I had a great experience. They very professional reliable,and always ready to answers doubts and queries. Definitely using them next time.

Jerry was amazing to work with. He responded to every query professionally, he was flexible, gave advise, was willing to listen and maintained a positive attitude through out the duration of our contact. Overall the company has delivered to my expectations, kept me updated and ultimately delivered as promised.
Thank you.

Fantastic agents and booking service. Good service by Vijay. They care for the customers satisfaction.

Very good service experience especially from Sahar she helped me a lot

The whole communication was so easy and plesant. Dealt with Maria Martin and she was so patient as i had to change dates a few times. Everything explained all special needs accommadated. Really recommend. 10/10

I have to say that the company were extremely professional, with my family booking of return flights to Thailand.
Tina Martin was the lady that booked this for us, nothing was to much trouble for her. She was so helpful with our flights, plus made sure we got the best price possible. 100% would use this company again, especially Tina Martin who went out if her way to help us.

Tina Martin, who is one of the officers with the company is very much outgoing, understanding and customer friendly. The company works on real time, and was able to correct all minor booking errors. It's a reliable company

Very friendly, professional, attentive. Acted on required preferences for travel. Prompt response and informative.

Amazing Intentional people in their work, Really impressed. Staff are very kind.

Great customer service

Jonathan Bakar, was very nice 👍 and helpful to me which made my flight booking so easy and payments flexible

Tina martini. Very professional lady handles my booking very well.
I recommend any one there to use Air Saffar and tours 100% no regrets.