Air Serbia Reviews 

I would never recommend Air Serbia to anyone. First up, my friend had to cancel and got no refund AT ALL. Then, to add insult to injury, my flight was delayed over two hours and ZERO notification given. When we were called to board, we waited another 1.5 hours to board. Staff could give no answer as to why the delay. When I finally arrived at my destination, my suitcase was smashed up, the zip coming off the case, the case dinted and ripped right through and it was a hard case, not material!!! You can understand scratches and scrapes but this was ridiculous. My claim was rejected under "normal wear and tear."

My wife and I frequently fly from New York to Belgrade and they have the only direct flight. They are so terrible we decided in the future we will start taking flights with extra stops just to avoid air Serbia. The last three flights I have taken the screen or audio was broken. The seats are literally falling apart. I went to use my cup holder and it snapped off under the weight of the water and spilled all over myself. It’s embarrassingly bad. They should prob be investigated. I do not even trust their planes. I have attempted to pay for my seat three times and I have never gotten the seat I paid for. The last time I paid for a window and aisle seat. My wife and myself with our baby were forced to have a middle seat…why? Who the hell knows. They are completely incompetent. This is by far the worst airline. The flight attendants make it worse and can’t remotely handle the people on the plane. We had children running all over the plane which ended with passengers screaming and threatening to fight each other. It took flight attendants far too long to prevent it. I’m gluten free and request it every time, I have never received a gluten free meal. Every one running this company from the top down is a moron

It is a worst experience with Air Serbia ever, they lost my luggage in the airport forever, in Belgrade airport they do not have any info on my luggage, it is strange as in 21st century nowadays everything can be easily found, but not my luggage. Airport does not have any information where it is. I say good buye to my luggage and to Air Serbia

All good. Just a small delay of around 20 minutes departing from FRA to BEG.
Pleasant flight and good and friendly crew. Ok prices for food on board. Food was tasty as to expected.
Seat was decent for the lenght of the flight.
Absolutely no complaints. Have been flying AirSerbia for very long time.

Air Serbia delayed our flight leg Belgrade - Rome by 5+ hours and combined it with the next flight all because we were not enough passengers. No vouchers, food or compensation.

Flew through a thunderstorm. Long and hard landing. Let out some vapour in the cabin, it looked like we had a smoke development. Totally over this airline. No thanks!

Delayed flight 1 hour and another hour the transit flight, total of two hours.
We were given vegetarian sandwich on the aeroplane without asking us if we are vegetarians. There was no choice! They must have had a lot of old vegetarian sandwiches left from previous flights and instead of throwing them they decided to give them to the sheeps!! The sandwich was awful! It had a bad smell and in the bread were only 1 thin slice of old cucumber, two chick peas and a piece of old cabbage. You do understand with this the respect they have for their customers! The staff was rude and moody with lots of nerves!

AirSerbia has proven to be the worst airline I've ever experienced, consistently displaying incompetence and unprofessionalism.

It started with a delay—understandable, but then it disappeared, only to reappear, leaving me scrambling to update my pick-up service six times. Onboard, I was given a sandwich after confirming I’m vegetarian, only to discover it contained meat. When I raised this issue, one flight attendant laughed, and another dismissed it, showing a shocking lack of care.

On another flight, there was a 30-minute delay, with passengers stuck in a 33-degree cabin before being shuffled back and forth without clear communication. No food, water, or proper updates were provided. The constant uncertainty left me unsure if my pick-up service could even accommodate me.

Avoid AirSerbia if you value your time and sanity.

I think that the reviews about Air Serbia are the envy of the neighbors. A good company, friendly staff and a safe flight

We are stuck in Mallorca’s airport all day. Our flight to Belgrade was supposed to be at 9am, we were boarded and stuck in the plane for 3 hours (something was broken) and after 3 hours we were sent back to the airport. Now is 7pm and we still have no information when we’re going to leave. People called AirSerbia but they told them not to call anymore, to just wait. We were given coupons for food (15€). Airport stuff didn’t seem suprised by the situation. The plane was not air serbia‘s, but some Lithuanian‘s company…

Unacceptable Treatment on Air Serbia Flight 26/08/24

My family and I endured a shocking and deeply distressing experience with Air Serbia on August 26, 2024, during our journey on flight JU 486 from Belgrade to Larnaca. Despite being assured by Air Serbia staff in Amsterdam that our delayed connecting flight would wait for us, we arrived at Belgrade Nikola Tesla Airport only to be denied boarding without any explanation.

Even more alarming, while my family and other passengers were unfairly barred from boarding, another passenger who arrived later at the gate was allowed onto the flight. This selective and discriminatory treatment raises serious questions about Air Serbia's practices and ethics.

To make matters worse, one of our fellow passengers experienced chest pain and breathing difficulties, yet was shockingly refused medical assistance by the staff. When she collapsed on the floor, a staff member coldly remarked that it was "ok" even if she died there. The unprofessionalism didn’t stop there—staff members laughed in our faces, refused to communicate in English, and even threatened us with police action when we requested to speak with a supervisor.

This disgraceful conduct by Air Serbia's staff has caused significant emotional trauma and financial losses for our family, and we strongly urge others to reconsider their choice of airline to avoid such appalling treatment. We are demanding immediate compensation and a full investigation into this incident.

Don’t let this happen to you—be aware of the risks of flying with Air Serbia.

My mum had flight from Podgorica to Moscow via Begrade, AirSERBIA was provided it.
Flight JU 663 from Podgorica to Belgrade was delayed for 39 minutes. This is why she (71 years old) missed her flight JU 134 Belgrade-Moscow. BUT the flight JU 663 was landed at 17:06 and flight JU 134 was departure at 17:34. My mum (71 years old!) was running to the gate, but personal said "Gate is closed" (I suppose the plane was at the gate when my mum came).
In the later evening this day AirSERBIA tried to find flight to Moscow via Istanbul! While my mum didn’t have any food and didn’t get any lounge (she was sitting in the common space). She must to pay even for just hot water! My mum had only euro and she didn’t available to have any dinks and food.
AirSERBIA’s personal prefer to speak in Serbian (may be in English), but the lady 71 years old could not speak Serbian at all and a little-little bit English. And AirSIRBIA’s staff doesn’t want to help people like my mum at all (there were elder couple (elder than my mum) and family of 4 people (including 2 children)!
She and all others were staying in the Belgrade airport for hours without food and lounge!
Around midnight finally company provided a hotel without any food!
Next early morning my mum had 2 flights (Belgrade-Istanbul, Istanbul-Moscow), really long travel for elder people.
AirSERBIA cannot realise this situation can effect on her physical and mental health!

We travelled from Skopje to Belgrade for a few days and then from Belgrade to London Heathrow for return home.The first flight was delayed for 2hrs and 15 mins and the second flight 55 mins
For the first flight there was no information provided by the airline, no staff available to ask and no food vouchers. I suppose with the numerous negative ratings, they are used to the poor service and deem it as "normal" service
Horrible experience.
As Air Serbia was the only direct flight flying to London I booked with them.
Now I know why the tickets were cheap
I absolutely hope NEVER to fly with them again
Poor poor airline. Never experienced such a bad airline.

I strongly advise against flying with Air Serbia. This is by far the worst airline I've ever experienced. They have absolutely no idea how to manage connections, which left us stranded at the airport for hours with no assistance or information. To make matters worse, my brand new suitcase was damaged during the flight. Despite filing a claim at the airport immediately, complete with photos, Air Serbia refuses to compensate for the damages. Their customer service is nonexistent, and they take no responsibility. Avoid this airline at all costs!

Worst flight company ever. Do not fly with them, full stop.

In late for the the first flight the 5 of august from zadar to budapest ....that's ok
But 4 hours late for the coming back from beograd to zadar without any communications,any drinks,any food to be patient...that's not correct!
To avoid immediately this company!

Air Serbia provided really poor service: my wife’s flight was very late and the information provided were not clear and not given timely. Moreover the long delay was not compensated at all by courtesy: they provided us only with some ridicolous and poor stuff to eat and the personnel was extremely unpolite and not professional and when passengers asked questions they replied sharply and badly with extreme disrespect and arrogance. We had bought goods in the duty free and they asked us to remove those items in a very impolite and unpredictable way at not professional at all. Notwithstanding the huge delay air Serbia personnel proceeded with double checks on all passengers. The aircraft was old and not clean inside. We really hope the management of the company will teach air Serbia personnel how to deal with its passengers because this way of dealing with clients is not tolerable and is really like a third world country and not what someone would expect from a company like Air Serbia.

DO NOT USE THIS AIRLINE IT’S HORRIBLE. THE CUSTOMER SERVICE IS REALLY BAD, THE AIRPORT IS BAD.
I WAS IN THE BUSINESS CLASS AND THEY TREATED US LIKE WE WERE IN A LOWER CLASS THE HEADPHONES WERE NOT WORKING AND WHEN I ASKED WHAT’S GOING ON THEY SAID THESE THINGS HAPPEN.

IF I CAN GIVE THEM MINUS 0 I WOULD DO THAT.

AGAIN DO YOUR SELF A FAVOR DON’T WASTE YOUR MONEY.

👎👎👎👎👎👎👎

700 euros for one way ticket LED to MIL.. delay for 2 hours. Connection is 1 hour.. no flights same day. No explanations. Rude and unprofessional. Just skip it! Better travel with a train!