Air Serbia Reviews 

Absolutely the best airline out there. Shout out to Serbia Air. Have flown with plenty of western companies that have had delay on multiple ocassions and never been compensated in fact i'v been scammed by few of them but cant say the same about Serbia Air. Only 2 hours delay of my flight and provided us with money for food and bevarages unlike Lufhansa, Turkish Airlines etc etc. Due to the delay i missed my connecting flight but situation was handled extremely well by the team of Air Serbia. We were immediately situated in a 5* hotel and booked on the next flight available with 3 meals included. Taken from the airport to hotel and back by them. Had the chance to see Beograde thanks to that. It is just a lovely city and amazing welcoming people. Highly recommend them over any other company out there. No matter the cost of your flight they will provide you with 5* experience. Hands down - the best airline out there!!!!

They are thieves. I am going yo take legal actions against them. I cancelled the flight and they told me that according to my ticket, I have to get tack some money. However, despite the numerous emails we exchange, they have not refund yet. I an going to take legal actions against them.

I purchased a ticket through the Air Serbia website. The site and the mobile app do not provide any clear information about traveling with pets (UX and information quality – zero). After buying the ticket, I called to register my dog and was told that it was not possible on my selected flight, with no further explanation. The only option given was to change the ticket, which cost me:
2x65€ fare difference
2x140€ penalty per ticket
15€ agent booking fee
In total, I had to pay over 400€ in extra charges due to their lack of transparency.
On top of that, I cannot even leave a comment on their website because my flight is scheduled for next month and the review option is not yet active.
This shows that Air Serbia has a non-transparent booking system that easily misleads customers.

Luggage late 45 mins and missing next flight couse of it. Not reccomended

We paid for a more expensive daytime fare because we were traveling with two small children. The airline unilaterally changed our flight to an overnight connection. When questioned, the answer was simply: “Cancel if you don’t like it.”

One week before departure, the flight was changed again - to another overnight transfer in Belgrad, leaving no alternatives.

Each ticket includes one checked bag + one cabin bag by law. We had no cabin baggage at all, only two lightweight strollers - accepted on board without issue by five other airlines. Here, we were forced to check them in, despite the overnight transfer and the clear need to use them immediately after landing. This is both unfair and a direct violation of passenger rights.

At the transfer in Belgrade, ground staff (not Even in uniform) behaved rudely to other passengers. Delays are frequent and appear to be the norm.

The only positive: professional and kind cabin crew, and excellent pilots. Everything else - inflated ticket prices (even charging for an infant without a seat), repeated last-minute schedule changes, disregard for families, violation of baggage rights, and unprofessional ground handling - is unacceptable.

One star. This airline operates in chaos, ignores basic regulations, and will not be considered again.

THEY LOSE LUGGAGE!!! 🚨✈️ @airserbia this is unacceptable! Once again, you LOST our checked backpacks on our return flight from Istanbul to Barcelona via Belgrade. A ridiculously short connection that forced passengers to RUN through the airport, and of course, our luggage never made it. We’re tired of this lack of responsibility and zero care for your customers. SORT THIS OUT NOW! We demand urgent action and accountability. #AirSerbia #NeverAgain

Yesterday while booking two tickets from Podgorica to Sarajevo via Air Serbias website, the website kept telling me that the price has changed right before the approval of the transaction, and I had to do it many times finally we booked the two tickets to a higher price :( it doesn’t end there, when I got the ticket by mail it was 22 September instead of 22 August, for some reason, we got the wrong date, I called right away to cancel the tickets for a full refund, but I only could get the taxes, which is almost nothing. When something like that happens with other airlines, you always get your full refund when you call right away within an hour.
The customer service lady was not friendly, but she offered to change the ticket for us for an additional, $50 fee and $350 difference per ticket :) and that’s more than twice what you can buy the ticket for.

Rude stuff at London Heathrow airport, poor customer service online and via the phone. Would never ever fly with Air Serbia again!

I’ve flown thousands of flights over the years with airlines all over the world, and Air Serbia stands out as possibly the worst airline experience I’ve ever had.

Everything about this airline feels broken. Customer service is non-existent: staff are unhelpful, dismissive, and at times outright rude. Communication is terrible, with passengers left in the dark on delays, cancellations, and changes. The booking process, check-in, and even basic enquiries are handled with an attitude that makes you feel like an inconvenience rather than a customer.

The onboard product is just as poor – uncomfortable seating, lack of organisation, and no sense of accountability for even the simplest requests. It’s as though customer experience has been completely disregarded.

Airlines can have issues, but what makes Air Serbia different is the consistent lack of care, structure, or willingness to resolve them. After this experience, I would actively avoid flying with them again and would recommend anyone else to do the same. There are plenty of airlines in Europe that treat passengers with basic respect and professionalism, Air Serbia simply isn’t one of them.

Every Friday the flight from Oslo to Belgrade is delayed with a result to miss out connecting flight to Thessaloniki the pilot today 15.08.2025 didn’t care to wait 10 minutes in order for us to get onboard Air Serbia rebooked us flights after 10 hours, we asked for a hotel but they declined by far the worst airline I have ever worked with every employee that we encountered the last 2 years is rude and very unprofessional

Intimidation before flight, delayed flight, delayed luggage (by 4 days), no response from customer care, no confirmation that claim is received. Stay away!

They offer tickets online which suddenly aren´t available when you try to book. They make you fill out everything and you select seats just so you can find out that those seats or tickets aren´t available! Then I try another date and another date. Still the same...!
This company is a big joke! I have never experienced a airline being so extremely bad! It isn´t my first time having a bad experience with Air Serbia.

Our flight to Greece with Air Serbia was an absolute disaster. Due to massive delays, we missed our connecting flight – and the only thing consistent that day was the airline’s complete lack of interest in its passengers.

We were stuck in the transfer area for hours, without the possibility to step outside for fresh air or have a cigarette. No drinks, no food, no assistance – not even clear information on what would happen next. Instead: ignorance and rude responses.

The handling at Belgrade Airport was the final insult: bleak, poorly organized, and with zero customer service. If you think a 21st-century airline would at least follow the basics of passenger care, Air Serbia will quickly prove you wrong.

They have ensured I will never step on one of their planes again – and I strongly advise everyone to spare themselves this stress. Miserable, chaotic, and disrespectful – that’s “service” at Air Serbia.

Air Serbia lost our baggage and the baggage of 11 other people on our flight. They will not respond to any communication we try and make. The staff are very unhelpful. After more then 1 week still no information or update on the baggage they lost.
Do not trust the staff at Air Serbia. I also felt unsafe in the aircraft as interior trim was broken in many places and some was parts wore held in place with brown packing tape.
I fly very regularly and have never made a bad review about an airline. But I feel AIR SERBIA is very unprofessional and unsafe.

We experienced delayed baggage on a flight with Air Serbia, which was delivered to our hotel later. Just a few days after our arrival, we reported the issue via email, well within the 21-day deadline stated in the airline’s policy. However, we received no reply at all.

Weeks later, we only got a standard rejection, claiming the deadline had been missed – despite our clear evidence that the first message was sent on time.

There was no apology, no attempt to review the case individually, and no genuine customer care. This experience shows that Air Serbia places little value on service or goodwill. We will avoid flying with this airline in the future and unfortunately cannot recommend it.

Worst ever airline experience. We were a family of seven flying with Air Serbia from Thessaloniki to Copenhagen via Belgrade and our flight from Thessaloniki was 90 minutes late. We therefore missed our connection to Copenhagen. We were then rebooked for a new flight 36 hours later!! The new flight from Belgrade to Copenhagen was via Frankfurt with only 1 hour transit. This was not chosen by us, but by Air Serbia. We were not able to make the connection to Copenhagen, even though we rushed through the airport. But there was NO HELP from Air Serbia getting rebooked to Copenhagen and we had to book new tickets ourselves .. DO NOT USE AIR SERBIA.

Worst company ever, you can simply not reach out to them or change a ticket.

I had a terrible experience with Air Serbia. Our flight from Athens to Belgrade was delayed, which caused us to miss our connection to Gothenburg. No one informed us of what was happening — we were rebooked on a different airline without notice. Air Serbia staff at the airport were rude, unhelpful, and treated passengers with zero respect. We landed at 18:00 and weren’t taken to a hotel until 23:30, without any food or information. The hotel had no idea we were coming and had stopped serving dinner. The next day, no food vouchers, no lounge access, no assistance. We missed a concert we had planned for months. I’ve submitted a claim and am now waiting for compensation. This was not due to weather or force majeure — it was a complete failure of planning and basic decency. Avoid Air Serbia if you value clear communication, accountability, or even basic human treatment.

1 star is one too much.

An hour delay made us miss our connecting flight and they couldnt even send us home the day after, but the day after again. I have my own company, which made me miss 2 full working days worth of income, another had a job interview missed and one other had an importen exam to get home to.

On top of that, even though they knew a delayed flight with loads of connecting flights to get was coming, NO preparations were made at all to deal with 50-60 people attacking the transfer desk with only 2 employees to handle it.

We stayed at a nice hotel, but now that we're waiting for a bus to take us on our flight. They are 30 minutes delayed and instead of a direct flight we have another connecting flight, but thank god it's not airserbia, but lufthansa that will take care of that.

Very unprofessional, -5/10 would not use again.

Still Stuck in Line – Avoid Air Serbia at All Costs

I’m writing this review as I’m currently standing in the check-in line for the second time, desperately hoping that when we finally get to the front, this time, we’ll actually be checked in. But honestly, I don’t trust it at all. At this point, I genuinely don’t know if we’ll ever make it to our final destination.

Our nightmare began when Air Serbia moved our original flight to an earlier time — a flight we physically couldn’t make because we were getting off a cruise. Then, the rescheduled flight (just 1.5 hours long) was delayed by two hours, causing us to miss our connecting flight despite a 2-hour layover, which should have been more than enough.

When we landed in Belgrade, we literally watched our connecting flight take off. And the staff? Rude, unhelpful, and apathetic. One gate agent told me to my face, “I don’t care, fly another airline next time.” That pretty much sums up the attitude we faced.

We were then bounced from desk to desk in the airport like ping pong balls, standing in long lines only to be redirected over and over. Eventually, we were rebooked on a flight for the next day and sent to the Crowne Plaza hotel — which, to be fair, was quite nice. But the nightmare continued.

Today, we arrived back at the airport 3 hours early, only to face utter chaos and the longest, slowest-moving airport line I’ve ever seen. After waiting for over an hour, we reached the counter — only to be told our names weren’t in the system and we had to go back to the ticketing desk. And now… we’re back in this massive line, again.

This entire process has been shambolic, frustrating, and borderline inhumane. The complete lack of organization, compassion, and professionalism from Air Serbia has been shocking. I’ve traveled extensively, and this is easily the worst airline experience I’ve ever had.

Avoid Air Serbia at all costs. If you’re reading this while planning your travel — seriously, book with anyone else. I wish I had.